DANISH SHAIKH
Pune
Summary
Results-driven Operations Manager with deep expertise in leading large-scale lead generation teams and executing high-impact demand generation strategies, primarily for the US market. Proven ability to manage end-to-end campaign operations across multiple formats including BANT, Waterfall, SQL, and AG. Skilled in team leadership, coaching, performance tracking, and driving quality conversions at scale. Adept at optimizing lead funnels, ensuring timely campaign delivery, and enhancing client acquisition and retention. Strong communicator and strategic thinker with a focus on continuous improvement, cross-functional collaboration, and data-backed decision-making. A hands-on leader passionate about maximizing ROI through efficient and scalable lead generation processes.
Overview
14
14
years of professional experience
Work History
Operations Manager
XDBS Corporation
10.2023 - Current
- Spearheaded a team of 70 Lead Generation Executives and 6 Team Leaders, overseeing performance, productivity, and daily operations focused on the US market.
- Delivered end-to-end campaign ownership across diverse formats such as BANT, Waterfall, SQL, and AG, ensuring timely fulfillment without compromising on quality.
- Designed and executed training programs, coaching frameworks, and performance improvement plans, resulting in a significant increase in conversion rates and overall efficiency.
- Leveraged tools including ZoomInfo, Salesforce, Apollo io, and LinkedIn Sales Navigator for precision targeting, lead list building, and multichannel outreach.
- Worked in close alignment with the Sales team to ensure seamless lead handoffs, maintaining SLAs and incorporating feedback loops to improve quality and turnaround.
- Led process optimization initiatives to streamline workflows, reduce TAT (turnaround time), and eliminate bottlenecks, enabling faster execution and scalability.
- Fostered a high-performance team culture by setting clear expectations, delivering consistent feedback and celebrating achievements, leading to enhanced team morale and output.
- Established strong internal communication protocols, reducing miscommunication and missed deadlines across departments.
- Introduced proactive escalation frameworks, minimizing disruptions and avoiding the need for executive-level intervention.
- Drove a consistent track record of exceeding sales targets through proactive prospecting, strategic relationship-building, and data-driven decision-making.
- Developed and deployed innovative prospecting techniques that led to a measurable increase in lead generation volume and quality over time.
- Built lasting client relationships through active listening, needs analysis, and delivery of customized lead-generation solutions.
Assistant Manager
XDBS Corporation
Pune
10.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Manage and guide a team of lead generation executives, driving high-quality leads across multiple campaign types including BANT, SQL, Waterfall, and Account-Based Marketing (ABM) for US and global markets.
- Oversee end-to-end execution of lead generation campaigns, ensuring timely delivery and strict adherence to client-specific qualification criteria.
- Coach and mentor team members to enhance productivity, improve lead conversion rates, and maintain performance standards.
Sr. Team leader
XDBS Corporation
Pune
09.2020 - 09.2022
- Handling team of 24 lead generation executive and 2 SME's
- Handling Client Call review over weekly and daily projections
- Passing Client feedback to operations to improve process flow
- First point of contact for handling escalations
- Initiated timely response to emails
- Mentored and guided agents to foster proper completion of assigned duties
- Implemented new working processes to deliver multiple improvements
- Coordinated weekly meetings for internal groups.
- Provided coaching, training, and mentoring to enhance team performance, improve conversion rates, and drive lead quality.
- Oversaw execution of various campaign formats including BANT, MQL, HQL, SQL, and appointment setting for US, UK, and APAC markets.
- Ensured campaign KPIs were met through data analysis, strategy adjustments, and close coordination with delivery and QA teams.
- Utilised tools such as LinkedIn Sales Navigator, ZoomInfo, Apollo, Salesforce, and HubSpot for data mining, tracking, and CRM integration.
- Played a key role in hiring, onboarding, and performance reviews for the lead generation team.
Team Lead
XDBS Corporation
03.2019 - 09.2020
- Handled a team of six analysts
- Ensured that the basic concepts and technique for effective service are achieved
- Trained new analysts as per the quality protocol
- Maintained daily productivity report for the quality analyst and made sure all tasks are completed
- Handled client escalations over Skype call
- Conducted regular calibration sessions with the quality analyst to help reduce the disqualification rate
- Monitored the performance and errors of the Analyst and shared feedback.
Sr. Quality Analyst
XDBS Corporation
12.2016 - 02.2019
- Ensured that the basic concepts and technique for effective service are achieved
- Trained new analysts as per the quality protocol
- Conducted regular calibration sessions with the quality analyst to help reduce the disqualification rate
- Handled client deliveries and initiated feedbacks to the Quality Analyst
- Provided feedback to management for further improvement in the process.
- Monitored the performance and errors of the Quality Analyst and shared feedback.
Senior Demand Generation Executive
XDBS Corporation
Pune
09.2015 - 12.2016
- Executed outbound lead generation campaigns targeting B2B prospects across the US and international markets.
- Conducted thorough research to identify decision-makers and gather accurate contact information using tools like ZoomInfo, LinkedIn Sales Navigator, Apollo, and company websites.
- Qualified leads based on specific campaign criteria such as BANT, HQL, MQL, SQL, and passed them to the sales or client teams for further engagement.
- Maintained high productivity while ensuring data accuracy and quality standards were met across all campaign deliverables.
- Consistently met or exceeded daily, weekly, and monthly lead targets.
Senior Research Analyst
Salebuild/Salesify ITES Pvt. Ltd
05.2012 - 09.2015
- Conducted market research and data analysis
- Managed client relationships and generated leads as part of business development.
Senior Customer Service Representative
HOV Services
05.2011 - 05.2012
- Communicated with customers of AT&T, American Medical Response through phone, email, and chat to ensure overdue payments
- Handled customer inquiries and negotiated payment plans.
- Created repayment schedules based on customer's financial status.
Education
Bachelor of Science -
Pune University
Pune, India07-2015
Skills
- Lead generation
- Cold-calling
- Appointment generation
- Research
- Client Relations
- Customer Relationship Building
- Sales funnel management
- Campaign Management
- Performance Tracking
- Target Market Identification
- Upselling & Cross selling
- Key performance indicators
- Coaching and mentoring
- Improvement initiatives
- Sales and business development
- Leadership and team building
- Escalations handling
- Building relationships with clients
- Client servicing
Passions
- Motor bike touring
- Movies
- Music
- Staying informed
Language
- English
- Hindi
- Marathi
Timeline
Operations Manager
XDBS Corporation
10.2023 - Current
Assistant Manager
XDBS Corporation
10.2022 - 09.2023
Sr. Team leader
XDBS Corporation
09.2020 - 09.2022
Team Lead
XDBS Corporation
03.2019 - 09.2020
Sr. Quality Analyst
XDBS Corporation
12.2016 - 02.2019
Senior Demand Generation Executive
XDBS Corporation
09.2015 - 12.2016
Senior Research Analyst
Salebuild/Salesify ITES Pvt. Ltd
05.2012 - 09.2015
Senior Customer Service Representative
HOV Services
05.2011 - 05.2012
Bachelor of Science -
Pune University