Summary
Overview
Work History
Education
Skills
Responsibilities Handled
Affiliations
Certification
Hobbies and Interests
Awards
Disclaimer
Timeline
Generic
Daroga Parsad

Daroga Parsad

New Delhi

Summary

Results-driven technical leader with over 21 years of experience in network operations and program management, specializing in architecting and implementing large-scale networks across 2G, 3G, 4G,5G & ORAN technologies. Proven track record in Integrated Service Delivery Automation, NOC automation solutions, and Tier 3 support has consistently driven global customer success through effective end-to-end complex technical troubleshooting and SOC compliance for RFP/RFQ processes. Expertise in KPI and SLA management has fostered strong customer relationships, championing interests to build lasting trust and loyalty while driving organic growth through advocacy. Committed to leveraging deep knowledge in network and process automation to lead teams that optimize operational efficiency and simplify processes for an exceptional customer experience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Group Director - Technical Support

Mavenir System Private Limited
02.2025 - Current
  • Tier3 Support to global customer for 4G ,5G ,ORAN and Small cell .
  • Manage NOC Service delivery to Global customer.
  • SOC , Risk assessment & Mitigation for RFP,RFQ and RFI.
  • NOC automation for operational efficiency .
  • Boosted team productivity by implementing efficient operation management strategies.
  • Championed innovative product development initiatives that addressed industry gaps, driving competitive advantage for the organization.
  • Mentored junior staff members, contributing to their professional growth and development.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term partnerships.
  • Led cross-functional teams to streamline processes, resulting in higher overall efficiency and reduced operational costs.

Director – Global Product Support and Managed Care – Radio

Mavenir System Private Limited
01.2021 - 01.2025
  • Responsible for supporting the team in Early involvement Phase for RFP & SOC analysis, Risk and assumption management for AMC and Managed Services.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Tier 3 Technical support to ORAN based deployed solution.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Call flow analysis for issues demarcation.
  • Automation for manual task to improve efficiency.
  • Process and SLA compliance to global customer.
  • Proactive Network insight to find out the hidden risk and their solution implementation.
  • Service Opportunities analysis from existing deployed network.
  • Technical Issues Management for ORAN based deployed solution.
  • KPI analysis and suggestion for network improvement.
  • Product and system enhancement based on field issues.

Deputy General Manager in Network Technology Department, C&Q Level -5

Huawei Telecommunication India Co. Pvt. Ltd.
07.2008 - 12.2020
  • Responsible for supporting the team in the early involvement phase for RFP & SOC analysis and risk and assumption management.
  • Technical management for project delivery and proactive measures to avoid risk.
  • Digitization and automation implementation for delivery efficiency improvement.
  • E2E Network architect design & troubleshooting, including RAN, Tx & Core for POC, including MVI for Airtel , Airtel & NTGSM.
  • Proactive network insight to find out the hidden risk and their solution implementation.
  • Service opportunities analysis from existing deployed network.
  • Technical Issues Management for all domains.
  • New Product & feature testing like 5G , NB-IOT ,Massive MIMO, RRU & energy-saving features, etc.

Previous assignment in Huawei:

  • As an acceptance tester in Nepal with NTGSM SRAN7.0 for 8 months:
  • As a validation tester in Germany with T mobile for 6 months:
  • As BSS and RAN Lead—Aircel India (5 Circles):

Field Engineer BSS

Nokia Siemens Network Private Limited
02.2006 - 07.2008
  • Commissioning and Integration of Nokia BSC3i, Ultra site and Metro Site BTS.
  • Operation and maintenance of more than 300 BTS and TX equipment.
  • Preventive maintenance, ATP and Network adjustment for 300+ Site , 4 BSC .

Trainee Engineer

Hutchinson Essar
09.2004 - 01.2006
  • Operation & Management of RAN, Tx as well as partner Management for Infra.
  • Customer complaint and partner management.
  • Assisted in troubleshooting equipment issues, minimizing downtime and maintaining productivity levels.
  • Ensured compliance with safety regulations during all phases of project implementation, resulting in zero incidents or accidents onsite.

Education

Engineering Diploma - Electronics & communication

Board of Technical Education
New Delhi
01.2004

Science

S.B.M. Sr. Sec. School
10+2 CBSE , New Delhi
01.2000

10th -

Govt. Boys Sr. Sec. School
10th ,CBSE, New Delhi
01.1998

Skills

  • End-to-end technical troubleshooting for 2G, 3G, 4G, 5G , ORAN , K8s & Transmission
  • Collaborative teamwork across functions
  • Proficient in 2G to 5G technology solutions
  • Network strategy implementation
  • Automation and digitization implementation
  • Client-focused sales strategy
  • Key event assurance
  • Process management
  • Innovation management
  • POC for new technology and feature
  • Analytical problem-solving
  • Staff development
  • Project management
  • Risk assessment expertise
  • Resource allocation management
  • SLA and KPI Management

Responsibilities Handled

  • NOC Automation and Tier3 Support : Business Process KPI compliance adherence , Process and Operation automation like JIRA , Alerting , Healthcheck , Auto config , CI&CD pipeline etc. SOC compliance , Technical service & Operation delivery and Customer Advocacy.
  • Pre-Sales Technical Support: Formulate a General Solution towards the Technical Proposal. SOC Review & Response, Identify Risk Clauses in SOC. Assist in New Network Technical Proposal (TP), Network Expansion TP, Network Cutover TP, Network Evolutions, BOQ preparation & review, Technical Service Delivery Solution Design, Delivery Technical Review for EI . Assumption Management and risk assessment.
  • Trial and New Feature Planning: Feature Availability: Hardware, Software (License) in all related Nodes, IOT Reports, Omissions in version, Feature Trial/Commercial Case Study Report Availability; Feature Impact Evaluation: Impact on other Features, Impact on Performance, Feature Parameter Planning: Engineering, Functional & Radio Parameters.
  • CAPEX & OPEX Saving Design: RAN Sharing Design, Single RAN Design, Single Cabinet Solution Design, TC Pool Design, Interface Compression Transmission, BSC Local Switching Design, Common Clock Synchronization Design, Energy Saving Feature testing..
  • Network Planning & Design: RAN Network Designing in line with Technical Proposal, Traffic Model & Design Guidelines, High Level Design Document preparation, Design from CAPEX, OPEX, & Customer Administrative Regions perspective.
  • Design Review: Analyze the feasibility of the Networking Solution, Traffic Model Optimization, BOQ review and Network Design amendment during the Bidding, Presales & Delivery phase.
  • Design Risk Management: Identifying technical risks of the Product, Design and Engineering, Risk Analysis: Risk Recognition and Risk Mitigation measures, Workaround& Stable Solution
  • Network Reliability/Disaster Recovery Design: Decentralized Network Topology Design,Re-location/Re-Homing Planning, Base Station Ring Topology, Base Station Back-up OM Link, Controller: BSC/RNC Redundancy.
  • Node/Equipment Reliability Design: Board Redundancy Design: Hot, Warm, Cold Backup, Independent Mode, Resource Pool, Port Redundancy Design: Independent mode, Active Standby Back-up, Optical Port 1:1, 1+1 back-up, ETH Port Load Sharing, ETH Port
  • RAN OM Network Design: OM Network Structure Design, OM Design in IP Network, OM Design in Entire EI Network , OM Bandwidth dimensioning.
  • NE/Feature Acceptance planning: Formulate Acceptance Criteria & Procedure in the early stage of project, Discussion & Freezing the Acceptance Test Cases for each NE/Feature with customer in line with BOQ/Contract.

Affiliations

  • Project Management Institute -PMP®

Certification

  • PMP Certification from PMI
  • 15 days training for Kubernetes and ORAN Technology.
  • Completed First Line Manager Program Certification from Huawei.
  • Attended 5G Training at Shanghai for 5 Days.
  • Attended PRP –C8 training for E2E Technical Management.
  • Online Certification for PPCC, Network Safety as well New RAN Product and Feature.
  • Attended 3G Overseas Training for 15 days conducted by Huawei At HQ (Shenzhen ,China)
  • Attended Training for 5 days conducted by Nokia at Karnal for BSC SW (S12)Up gradation.
  • Attended training for 5 days conducted by Nokia at Gurgaon for BSSITG.
  • Attended training for 5 days Conducted by Nokia at Karnal for GSM/ 2.5G systra.
  • Attended six weeks training at AUTHENTIC ENGINEER, GURGAON, handling project related to
  • Attended two weeks training at MTNL, DELHI in OFC and co-axial Dept.

Hobbies and Interests

Hobby: Gardening, Music listening

Awards

5G Use Case demonstration award from Airtel

Gold Award-2019 & 2016- Huawei India

Chief Technical Expert Awards- 2019, 

IMC & 5G Key Event assurance award- 2018,

Excellent Technical Experts award-2015 

IPL Key event assurance awards for Massive MIMO POC

Future Experts-2015

S12 Upgrade awards from Nokia

Hi Awards from Hutch

Disclaimer

I hereby declare that all the information given in this resume is correct to the best of my knowledge. Daroga Parsad

Timeline

Group Director - Technical Support

Mavenir System Private Limited
02.2025 - Current

Director – Global Product Support and Managed Care – Radio

Mavenir System Private Limited
01.2021 - 01.2025

Deputy General Manager in Network Technology Department, C&Q Level -5

Huawei Telecommunication India Co. Pvt. Ltd.
07.2008 - 12.2020

Field Engineer BSS

Nokia Siemens Network Private Limited
02.2006 - 07.2008

Trainee Engineer

Hutchinson Essar
09.2004 - 01.2006

Engineering Diploma - Electronics & communication

Board of Technical Education

Science

S.B.M. Sr. Sec. School

10th -

Govt. Boys Sr. Sec. School
Daroga Parsad