Darpan Santram Maurya
Mumbai
Summary
Hard-working professional with 5+ years of experience and proven knowledge of food and beverage operations, hospitality management, and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Outlet Manager
Hyatt Centric Juhu
Mumbai
01.2026 - Current
- Managed daily operations of hotel outlets, ensuring efficient service delivery.
- Guided outlet staff in resolving customer service issues to enhance guest experience.
- Implemented customer feedback processes to enhance guest satisfaction at outlets.
- Organized daily work schedules for all outlet employees.
- Monitored inventory levels and conducted regular stock checks to maintain supplies.
- Maintained current knowledge of product offerings, pricing, and promotions to inform staff and improve customer interactions.
Food & Beverage Team Leader
Hyatt Centric
Mumbai
04.2023 - Current
- Oversee and manage the food and beverage operations, ensuring exceptional customer service and satisfaction.
- Led team, providing guidance and support to enhance service delivery.
- Utilize my thorough knowledge of the POS system and loyalty programs to provide personalized service to guests.
- Demonstrated discipline and punctuality while managing conflicts.
- Managed supply stocking and cash handling to ensure operational efficiency.
- Coordinated pop-up events (flea market, food stalls) generating additional income for organization.
Food & Beverage Associate
Hyatt Centric
Mumbai
06.2022 - 03.2023
- Maintained detailed menu knowledge to assist guests with food and beverage queries and selections.
- Collaborated with staff, head chef, and bar manager to ensure smooth daily operations.
- Directed staff to maintain cleanliness of waiting and dining areas, upholding high industry standards.
- Reconciled shift sales totals with cash and credit slips, ensuring accurate financial records.
Food & Beverage Associate
Sofitel
Mumbai
03.2022 - 05.2022
- Greeted and seated guests, took food and drink orders, ensuring timely delivery of all orders.
- Communicated with customers to understand preferences and offered personalized recommendations.
- Delivered exceptional customer service to enhance guest satisfaction.
Food & Beverage Associate
Golden Gate Banquet and Restaurant
Mumbai
12.2020 - 03.2022
- Explaining menu items and suggesting appropriate options.
- Managed restaurant reservations efficiently.
- Managed banquet inquiries and provided menu analysis for accurate quotations.
- Arranged tables and covers to ensure optimal dining experience.
Education
BSc. - Hospitality Studies
Atharva College of Hotel Management And Catering Technology
Malad, Mumbai11-2020
Science -
Lords Universal Junior College
Goregaon, Mumbai03-2015
S.S.C. -
St. Aloysius English High School
Bhayander, Thane03-2013
Skills
- Customer relationship management
- Event coordination
- POS system management
- Inventory management
- Staff training
- Menu knowledge
- Customer feedback implementation
Hobbies and Interests
- Cooking
- Bike Riding
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Marathi
Upper Intermediate (B2)
B2
Timeline
Assistant Outlet Manager
Hyatt Centric Juhu
01.2026 - Current
Food & Beverage Team Leader
Hyatt Centric
04.2023 - Current
Food & Beverage Associate
Hyatt Centric
06.2022 - 03.2023
Food & Beverage Associate
Sofitel
03.2022 - 05.2022
Food & Beverage Associate
Golden Gate Banquet and Restaurant
12.2020 - 03.2022
BSc. - Hospitality Studies
Atharva College of Hotel Management And Catering Technology
Science -
Lords Universal Junior College
S.S.C. -
St. Aloysius English High School