DARREL J KOLLARMALIL
Ernakulam
Summary
Dynamic professional with a proven track record at Tata Consultancy Services, managing over 200 customer technical engagements monthly and transforming complex business requirements into solutions. Expert in application management and adept at building trust through consultative approaches. Skilled in both technical troubleshooting and fostering cross-functional collaboration to drive strategic business outcomes.
Overview
3
3
years of professional experience
Work History
Managed Customer Technical Engagements
Tata Consultancy Services
Kochi
01.2024 - 01.2025
- Managed 200+ customer technical engagements monthly, driving strategic sales support and solution implementation
- Led cross-functional collaboration with marketing, supply chain, and sales teams to optimize business strategies
- Developed and integrated third-party application solutions, demonstrating technical sales prowess
- Executed proactive product maintenance to ensure optimal customer experience
Business Solutions Analyst
Tata Consultancy Services
Kochi
02.2022 - 12.2023
- Transformed complex business requirements into compelling customer-centric solutions
- Navigated high-stakes stakeholder communications in banking sector, building trust and credibility
- Identified and addressed customer needs through consultative approach
Sutherland Global Services
10.2021 - 12.2021
- Conducted comprehensive document analysis to validate customer integrity and minimize risk
- Uncovered critical patterns and anomalies to enhance customer interaction strategies
- Generated actionable insights to support strategic decision-making in customer engagement
Education
Bachelor of Technology - Mechanical Engineering
Cochin University of Science and Technology
Kochi01.2021
Skills
- Excel
- Project
- Application Management
- IT service management
- System administration
- Software support
- Operating systems expertise
- Microsoft Outlook
- Product Training
- Product troubleshooting
- Technical troubleshooting
- Product knowledge
Projects
Formula Student Vehicle, Designed and built a Formula Student race car, competing in SAE Supra (2017-2019) and FMAE FFS (2018-2019), Developed comprehensive product documentation, including sales, design, and cost reports, Engineered high-performance vehicle with KTM engines, achieving 85 kmph top speed and 230kg weight, Implemented Computational Fluid Dynamics for aerodynamic optimization and partnered with MRF Kerala for specialized wheels
Leadershipandactivities
- District-level Hockey team captain
- Treasurer of Dhishna 2020, college techfest
- Treasurer of TEDxCUSAT 2019
- Team Captain of college SAE Supra Racing Team
- South Zone Executive Councillor of SAE India
Timeline
Managed Customer Technical Engagements
Tata Consultancy Services
01.2024 - 01.2025
Business Solutions Analyst
Tata Consultancy Services
02.2022 - 12.2023
Sutherland Global Services
10.2021 - 12.2021
Bachelor of Technology - Mechanical Engineering
Cochin University of Science and Technology
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