Darshan Bharadwaj PS
Senior Helpdesk Associate
Bengaluru
Summary
A highly motivated and goal oriented professional with exceptional analytical and organizational skills, committed to pursue a long-term career under a dynamic culture in a highly competitive environment. A Computer Science graduate who is fully aware of dimensions, structure, culture and procedures of modern-day professional organizations. Having a good acquaintance with building relationships with clients in particular and persons in general and to render the appropriate and efficient professional service to them.
Result-oriented professional with 5.3 Years of experience in providing IT support in Small/large scale enterprise environment.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Senior Helpdesk Associate
NTT DATA
12.2023 - Current
- Supporting clients and solving incident tickets through ticketing tools ServiceNow
- Providing effective and timely resolution for all voice and nonvoice interactions (phone, emails, self-service tickets, chats) with end to end users
- Configure and install software, servers, printers and other network devices
- Strong experience in Windows support
- Hands on experience on Desktop, Workstation & Laptops for both hardware and software
- Good working knowledge of Active Directory
- Active Directory Password Reset, Unlocking Account, Adding to domain
- Installed, upgraded, supported, and troubleshot Windows Operating Systems and Microsoft Office suite, and other applications
- Maintain complete technical documentation
- Suggest improvements to network performance, capacity and scalability
- Applying the company policy, Joining on the Domain
- Resolving the issues by taking the remote with the help of Any desk, Mini remote Dameware Beyond Trust Remote Support Maintenance of Internal Telecom infrastructure
- Knowledge about IP trace route, IPV4, IPV6
- Server Remote desktop connection
- Maintain corporate Active directory, users, roles, access and password reset
- Maintain Hardware and software inventory and licensing for corporate infrastructure
- Scheduling backups and restoring data for System failure
- Configuration and troubleshooting of Local and Network Printers
- Configuration and troubleshooting of Microsoft 365office suite and MS teams
- Installation & Configuration of McAfee Agent, McAfee DLP Endpoint and McAfee Virus Scan
- Assisting for the Software Installation request for the end user
- Running policies from the Intune Admin software
- Checking the software version and installing the latest version of the software through the LCM and Intune Admin Software center
- Assisting users to raise a correct entitlement for the application installation from Service Catalog from Service Now Tool
- Installing and troubleshooting the Software with our admin credentials
- VPN troubleshooting’s (Pulse secure, Ivanti Secure)
- Citrix Installation and configuration and set up for the new employee
- Assisting users by generating the Citrix login credentials
- Setting up the Entrust identity guard application for all the user in laptop and cell phone for the Citrix and VPN connection
- Setting up and configuration of Microsoft outlook and teams access in Mobiles for the user
- Troubleshooting and configuration of AID and Cisco Jabber, Avaya one-x
- Repairing the software’s from the software centers in user machine
Service desk/Desktop Support Engineer
BMW
07.2021 - 11.2023
- Supporting clients and solving incident tickets through ticketing tools ServiceNow
- Providing effective and timely resolution for all voice and nonvoice interactions (phone, emails, self service tickets, chats) with end to end users
- Configure and install software, servers, Printers and other network devices Strong experience in Windows support
- Good working knowledge of Active Directory
- Handling Video conference/Audio Conference meetings
- Installed, upgraded, supported, and troubleshoot Windows Operating Systems and Microsoft Office suite, and other applications
- Mentor team members on technical issues
- Communicate with users when needed
- Maintain complete technical documentation
- Suggest improvements to network performance, capacity and scalability
- Monitoring ongoing costs and prices of products
- Coordinate with suppliers, partners, and internal staff, particularly with the Procurement and Pricing Team
- Set up custom routes in coordination with sales managers
- Installation and troubleshooting and up gradation of customized software
- Hardware configuring, trouble shooting and upgradation
- Arrange repairs of malfunctioning hardware with supplier(s)
- System maintenance log: keep and update a logbook of system maintenance routines, frequent faults, along with solutions to problems
- Configuration of wireless controller and Access point
- Maintain corporate Active directory, users, roles, access and password reset
- Maintain Hardware and software inventory and licensing for corporate infrastructure
- Scheduling backups and restoring data for System failure
- Configuration and troubleshooting of Local and Network Printers
- Configuration and troubleshooting of MS outlook, MS teams
- Installation & Configuration of McAfee Agent, McAfee DLP Endpoint and McAfee Virus Scan
- Configuring/troubleshooting user's machines onsite and also remote based on their IT architecture setup, requests from users to upgrade their machines hardware/software
- Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software
- Applying the company policy, Joining on the Domain
- Resolving the issues by taking the remote with the help of Any desk, VNC, Team Viewer Maintenance of Internal Telecom infrastructure
- Knowledge about IP trace route, IPV4, IPV6
- Server Remote desktop connection
- Knowledge about IP addressing
IT Support Engineer
Hewlett-Packard Enterprise
03.2019 - 03.2021
- Configure and troubleshoot of Both Hardware and Software related issue for the Desktop and Laptops
- Assisting Users to resolve the issues through chat, email, and phone
- Supporting clients and solving incident tickets through ticketing tools ServiceNow
- Handling Video conference/Audio Conference meetings for LT and Partners across different locations
- Maintaining all the documentation of laptops, desktops
- Maintain and support outlook 365 (word, Excel, PowerPoint, Outlook, Team Meetings, Skype for business Access)
- Installation & maintenance of Local and Network printer
- Installation, configuration and updating of windows OS
- Applying the company policy, Joining on the Domain
- Resolving the issues by taking the remote with the help of Any desk, VNC, Team Viewer Handling escalated calls and resolving them in a very effective manner
- Hardware configuring, trouble shooting and upgradation
- Network Security & Data Backup
- Arrange repairs of malfunctioning hardware with supplier(s)
- Knowledge about IP trace route, IPV4, IPV6
- Server Remote desktop connection
- Knowledge about IP addressing
Education
Bachelor of Computer Applications -
Master In Networking & Administration Plus - cloud v1 certificate
Skills
Corporate IT infrastructure maintenance
End User support
Corporate applications maintenance
Website maintenance
Certification
Certificate Of Appreciation for rolling Out DMS from BMW, 2022
Summary Of Experience
Result-oriented professional with 5.3 Years of experience in providing IT support in Small/large scale enterprise environment.
Personal Information
- Father's Name: Srinivas PG
- Mother's Name: Nagarathna
- Date of Birth: 12/18/96
- Nationality: Indian
- Religion: Hindu
Timeline
Senior Helpdesk Associate
NTT DATA
12.2023 - Current
Service desk/Desktop Support Engineer
BMW
07.2021 - 11.2023
IT Support Engineer
Hewlett-Packard Enterprise
03.2019 - 03.2021