Darshan Bharadwaj PS
Senior Helpdesk Associate
Bengaluru
Summary
A highly motivated and goal oriented professional with exceptional analytical and organizational skills, committed to pursue a long-term career under a dynamic culture in a highly competitive environment. A Computer Science graduate who is fully aware of dimensions, structure, culture and procedures of modern-day professional organizations. Having a good acquaintance with building relationships with clients in particular and persons in general and to render the appropriate and efficient professional service to them.
Result-oriented professional with 5.3 Years of experience in providing IT support in Small/large scale enterprise environment.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Senior Helpdesk Associate
NTT DATA
12.2023 - Current
- Supporting clients and solving incident tickets through ticketing tools ServiceNow
- Providing effective and timely resolution for all voice and nonvoice interactions (phone, emails, self-service tickets, chats) with end to end users
- Configure and install software, servers, printers and other network devices
- Strong experience in Windows support
- Hands on experience on Desktop, Workstation & Laptops for both hardware and software
- Good working knowledge of Active Directory
- Active Directory Password Reset, Unlocking Account, Adding to domain
- Installed, upgraded, supported, and troubleshot Windows Operating Systems and Microsoft Office suite, and other applications
- Maintain complete technical documentation
- Suggest improvements to network performance, capacity and scalability
- Applying the company policy, Joining on the Domain
- Resolving the issues by taking the remote with the help of Any desk, Mini remote Dameware Beyond Trust Remote Support Maintenance of Internal Telecom infrastructure
- Knowledge about IP trace route, IPV4, IPV6
- Server Remote desktop connection
- Maintain corporate Active directory, users, roles, access and password reset
- Maintain Hardware and software inventory and licensing for corporate infrastructure
- Scheduling backups and restoring data for System failure
- Configuration and troubleshooting of Local and Network Printers
- Configuration and troubleshooting of Microsoft 365office suite and MS teams
- Installation & Configuration of McAfee Agent, McAfee DLP Endpoint and McAfee Virus Scan
- Assisting for the Software Installation request for the end user
- Running policies from the Intune Admin software
- Checking the software version and installing the latest version of the software through the LCM and Intune Admin Software center
- Assisting users to raise a correct entitlement for the application installation from Service Catalog from Service Now Tool
- Installing and troubleshooting the Software with our admin credentials
- VPN troubleshooting’s (Pulse secure, Ivanti Secure)
- Citrix Installation and configuration and set up for the new employee
- Assisting users by generating the Citrix login credentials
- Setting up the Entrust identity guard application for all the user in laptop and cell phone for the Citrix and VPN connection
- Setting up and configuration of Microsoft outlook and teams access in Mobiles for the user
- Troubleshooting and configuration of AID and Cisco Jabber, Avaya one-x
- Repairing the software’s from the software centers in user machine
Service desk/Desktop Support Engineer
BMW
07.2021 - 11.2023
- Supporting clients and solving incident tickets through ticketing tools ServiceNow
- Providing effective and timely resolution for all voice and nonvoice interactions (phone, emails, self service tickets, chats) with end to end users
- Configure and install software, servers, Printers and other network devices Strong experience in Windows support
- Good working knowledge of Active Directory
- Handling Video conference/Audio Conference meetings
- Installed, upgraded, supported, and troubleshoot Windows Operating Systems and Microsoft Office suite, and other applications
- Mentor team members on technical issues
- Communicate with users when needed
- Maintain complete technical documentation
- Suggest improvements to network performance, capacity and scalability
- Monitoring ongoing costs and prices of products
- Coordinate with suppliers, partners, and internal staff, particularly with the Procurement and Pricing Team
- Set up custom routes in coordination with sales managers
- Installation and troubleshooting and up gradation of customized software
- Hardware configuring, trouble shooting and upgradation
- Arrange repairs of malfunctioning hardware with supplier(s)
- System maintenance log: keep and update a logbook of system maintenance routines, frequent faults, along with solutions to problems
- Configuration of wireless controller and Access point
- Maintain corporate Active directory, users, roles, access and password reset
- Maintain Hardware and software inventory and licensing for corporate infrastructure
- Scheduling backups and restoring data for System failure
- Configuration and troubleshooting of Local and Network Printers
- Configuration and troubleshooting of MS outlook, MS teams
- Installation & Configuration of McAfee Agent, McAfee DLP Endpoint and McAfee Virus Scan
- Configuring/troubleshooting user's machines onsite and also remote based on their IT architecture setup, requests from users to upgrade their machines hardware/software
- Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software
- Applying the company policy, Joining on the Domain
- Resolving the issues by taking the remote with the help of Any desk, VNC, Team Viewer Maintenance of Internal Telecom infrastructure
- Knowledge about IP trace route, IPV4, IPV6
- Server Remote desktop connection
- Knowledge about IP addressing
IT Support Engineer
Hewlett-Packard Enterprise
03.2019 - 03.2021
- Configure and troubleshoot of Both Hardware and Software related issue for the Desktop and Laptops
- Assisting Users to resolve the issues through chat, email, and phone
- Supporting clients and solving incident tickets through ticketing tools ServiceNow
- Handling Video conference/Audio Conference meetings for LT and Partners across different locations
- Maintaining all the documentation of laptops, desktops
- Maintain and support outlook 365 (word, Excel, PowerPoint, Outlook, Team Meetings, Skype for business Access)
- Installation & maintenance of Local and Network printer
- Installation, configuration and updating of windows OS
- Applying the company policy, Joining on the Domain
- Resolving the issues by taking the remote with the help of Any desk, VNC, Team Viewer Handling escalated calls and resolving them in a very effective manner
- Hardware configuring, trouble shooting and upgradation
- Network Security & Data Backup
- Arrange repairs of malfunctioning hardware with supplier(s)
- Knowledge about IP trace route, IPV4, IPV6
- Server Remote desktop connection
- Knowledge about IP addressing
Education
Bachelor of Computer Applications -
Master In Networking & Administration Plus - cloud v1 certificate
Skills
Corporate IT infrastructure maintenance
Certification
Certificate Of Appreciation for rolling Out DMS from BMW, 2022
Summary Of Experience
Result-oriented professional with 5.3 Years of experience in providing IT support in Small/large scale enterprise environment.
Personal Information
- Father's Name: Srinivas PG
- Mother's Name: Nagarathna
- Date of Birth: 12/18/96
- Nationality: Indian
- Religion: Hindu
Timeline
Senior Helpdesk Associate
NTT DATA
12.2023 - Current
Service desk/Desktop Support Engineer
BMW
07.2021 - 11.2023
IT Support Engineer
Hewlett-Packard Enterprise
03.2019 - 03.2021
Master In Networking & Administration Plus - cloud v1 certificate
Bachelor of Computer Applications -
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