Darshan J
Bengaluru
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking and highly ambitious person, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Application Developer
Accenture
02.2022 - Current
- Provide system implementation, support, monitoring and maintenance of EPIC Solution
- Build monthly Cadence, Prelude, ADT, and Tapestry enhancement using Service Now Change management.
- Supporting break fix for enhancement, change and maintenance request build based on build plan
- Supporting Production based on requirements.
- Co-ordinate with offshore and onshore team and meet up 100 % SLA.
- Configure, implement the build as per the end user needs and troubleshooting issues pertaining to workflow and educate end-users.
- Experience in analysis, build, implementation, upgrades and enhancements to the Epic EMR application.
- Worked on high priority builds, unscheduled tasks with on-time deliverables and effective incident management/ handling within stipulated SLAs.
- Individual and team contributor on the project tasks assigned.
- Provide on-call, rotational Tier-2 support 24x7 by actively engaging with Hospital staff and triage issues for timely resolutions
- Understands and complies with policies and procedures for safety and efficiency in delivery of care.
- Maintains an accurate, up-to-date, and well documented ticket queue in ServiceNow.
- Consistently provides documentation in area of support with resolutions for future reference
- Performs in-depth analysis of workflows, technical issues associated.
- Develops SOP, Job Aides, How to Doc's for future references
Interface Analyst
Starmark Software
03.2021 - 01.2022
- Work with Application Analysts and Interface Engineers to translate interface requirements into technical HL7 specifications
- Develops, tests, and implements new solutions per standards and best fit for data exchange
- Individual will be involved in the entire cycle of interface application development, including analysis, design/architecture, specification, coding, testing, implementation, and production support
- Manage multiple projects and multiple resources
- Communicate with people at all levels to provide updates, progress and resolve problems
- Train support analysts and hospital personnel in interface applications, HL7 messages and network topology
- Create and maintain technical documentation
- Develop good relationships with hospital administrators and team members
- Manage projects to completion, following through with communicated plans
- Deploy 'live' integrated systems and be prepared to troubleshoot and optimize any technical issues that may become evident
- Provide post-implementation support
Senior Implementation Project Manager
eClinicalWorks
10.2017 - 02.2021
- Practice Management Interfaces
- Labs and Radiology
- EHX Implementation
- Transcription
- Custom Interfaces
- Immunization and Syndromic Surveillance Registries
- Worked on oversees project plans, and design complex interface flows and made to improve and support client's business activities
- Analyzed client's business requirements and processes; constructed project plans and scope documents to adhere requirements
- Implemented VPN tunnel, SSL SFTP connectivity's
- JIRA Tool, JIRA Basic and Hl7 basics
Consulting Senior Analyst
CONVERGYS
01.2016 - 09.2017
- Worked in Microsoft Support Forums/Blogs called Microsoft Community the best non-voice and offline support
- Support for Microsoft Office for Windows and Mac Operating system
- Support for troubleshooting Windows Operating System (Windows XP,7,8,8.1 and 10)
- Research and provide solutions for recent technical issues
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
Senior Process Associate
INFOSYS Limited
08.2013 - 08.2015
- Worked as an expert advisor for the British Telecommunications - Wholesale Department (BTW)
- Job role included handing customer service issues of other business clients from the UK retail ISPs
- Performed Root Cause Analysis and troubleshooting the faults via remote diagnostics, using applications such as TELNET, NUNCAS, and RADIUS etc
- Dealt with 4D which includes 4 different products 20CN, 21CN, FTTC, FTTP (COPPER & FIBRE)
Education
Master of Science - Information Technology
Sikkim Manipal University
Bangalore01.2016
Bachelor of Computer Applications -
SSMRV Degree College
Bangalore 01.2013
PUC - 12th
St Claret PU College
Bangalore01.2010
SSLC - 10th
New Carmel English School
Bangalore, Karnataka01.2008
Skills
- Team liaison
- Extremely organized
- Self-motivated
- Materials preparation
- Team leadership
- User interface understanding
- Methodology implementation
- Strong verbal communication
- Data management
- Customer Relations Management
Certification
EPIC - Grand Central
EPIC - Cadence
Languages
English
Hindi
Kannada
Awards
- Received Accenture Pinnacle Award for Year 2024
- Received Accenture ACE Award for Year 2024
- Received Monthly Superstar Award.
- Received Superstar Certificate in Eclinicalworks.
- Received certificate from GM Service Operations of BT Olwen Hill for outstanding performance on quality.
- Received I-Star award from Infosys for overall best performance in Infosys.
- Appreciation by Managers for the best support provided.
Personal Information
- Date of Birth: 05/10/93
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Application Developer
Accenture
02.2022 - Current
Interface Analyst
Starmark Software
03.2021 - 01.2022
Senior Implementation Project Manager
eClinicalWorks
10.2017 - 02.2021
Consulting Senior Analyst
CONVERGYS
01.2016 - 09.2017
Senior Process Associate
INFOSYS Limited
08.2013 - 08.2015
PUC - 12th
St Claret PU College
SSLC - 10th
New Carmel English School
Master of Science - Information Technology
Sikkim Manipal University
Bachelor of Computer Applications -
SSMRV Degree College
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