Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Darshan Kumar

Darshan Kumar

Manager At Strategy And Development
Pune,MH

Work Preference

Desired Job Title

Regional Business Development Manager at StrategyKey Business ManagerAssistant Unit HeadSenior Associate – OperationsExecutive – Customer Management

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Pune, IN
Open to relocation: Yes

Salary Range

1200000/yr - 1900000/yr

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company Retreats

Summary

Accomplished with strong background in Sales Strategy and Business Development with over 12+ years of experience in driving business growth , sales and operational excellence, proven expertise in Customer Service Management, Retention Management, Training & Development, Vendor Management, Insurance Management and Policy Process Management. Adept at identifying new opportunities, building strategic partnerships, and fostering collaborative, results-driven teams. Known for adaptability and reliability in achieving organizational goals.

Overview

15
15
years of professional experience

Work History

Regional Business Development Manager at Strategy

Canara HSBC Life Insurance Company Limited
04.2021 - Current
  • Oversaw sales and operations across 8 regions and 32 branches in Maharashtra, Rajasthan, Madhya Pradesh, Gujarat, and South India, driving regional performance and now managing PAN India.
  • Managed network of 400+ part-time distributors and 100 employees, ensuring performance consistency and engagement across all levels.
  • Achieved consistent 20% year-on-year growth through robust distributor engagement and targeted sales campaigns.
  • Managed a network of 400+ part-time distributors and 100 employees, ensuring consistent performance and engagement.
  • Fostered strong relationships with key clients, defense personnel, and institutional stakeholders, enhancing collaboration and driving long-term business value.
  • Fostered strong relationships with key clients, defense personnel, and institutional stakeholders to drive long-term business value.
  • Conducted comprehensive market analysis to identify and capitalize on growth opportunities.
  • Presented quarterly business reviews, showcasing growth and insights. Streamlined sales processes, reducing cycle time by 20%.
  • Achieved sales growth by creating and implementing effective marketing strategies.

Key Business Manager

Reliance Nippon Life Insurance
03.2021 - 04.2021
  • Supported recruitment and onboarding of new Insurance Managers to build a high-performing team.
  • Coordinated team goals and sales strategies to align with and achieve business objectives.
  • Organized financial planning seminars to actively engage potential clients and promote services.

Assistant Unit Head

HDFC Life Insurance Company Limited
11.2018 - 02.2021
  • Opened 10+ new defense and armed forces units, increasing client base by 25% through high-level stakeholder engagement.
  • Opened 10+ new defense and armed forces units, expanding client base by 25% through stakeholder engagement.
  • Enhanced customer satisfaction scores by 40% through service improvements. Streamlined operations, reducing costs by 15% annually.
  • Analyzed market trends, driving strategic decision-making and growth. Spearheaded successful projects, delivering results ahead of schedule.
  • Mentored junior staff, enhancing team skills and promoting a culture of excellence.
  • Executed marketing campaigns, increasing brand awareness and engagement.

Senior Associate – Operations

WNS Global Services Limited
06.2017 - 10.2018
  • Managed 80–100 daily insurance transactions (new business, renewals, cancellations) for IAG New Zealand with 99.5% accuracy.
  • Coordinated with brokers and underwriters to streamline policy processing, achieving a 20% reduction in processing time.
  • Facilitated change management to ensure smooth transitions and buy-in, establishing performance metrics that improved accountability.
  • Drove continuous improvement initiatives and developed training programs that enhanced team productivity by 15%.
  • Enhanced customer satisfaction scores by 25% through process improvements.

Executive – Customer Management

Capita India Pvt. Ltd.
02.2016 - 06.2017
  • Improved customer delivery experience, contributing to a 12% increase in post-delivery satisfaction scores.
  • Enhanced customer delivery experience, resulting in 12% increase in post-delivery satisfaction scores.
  • Adapted to changing demands, ensuring team flexibility and fostering strong customer relationships that boosted repeat business.

Customer Support Officer

Mphasis Limited
10.2014 - 08.2015
  • Retained over 20% of at-risk customers monthly through outbound audits and customized plan recommendations to enhance customer satisfaction.
  • Resolved 95% of customer issues on first contact by accurately diagnosing problems and implementing prompt solutions to improve customer experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Executive Officer

Tirupati Agencies Pvt. Ltd.
12.2010 - 05.2014
  • Exceeded sales targets by 30% consistently over three consecutive years.
  • Implemented innovative sales strategies, increasing client retention by 40%.
  • Developed strategic partnerships, increasing annual revenue by 25%.
  • Enhanced customer engagement, resulting in a 20% rise in upsell rates.
  • Streamlined sales processes, reducing cycle time by 15% on average.
  • Trained and mentored junior sales staff, improving team performance by 35%.
  • Streamlined sales processes to achieve a 15% reduction in cycle time.
  • Trained and mentored junior sales staff, enhancing overall team performance by 35%.
  • Managed end-to-end procurement, improving on-time delivery rates by 20% over 4 years through streamlined vendor coordination and logistics planning.

Education

B. Tech - Mechanical

Biju Patnaik University of Technology
Rourkela, Odisha
01-2013

Intermediate - Science

B.A. College
Berhampur, Odisha
01-2009

Matriculation - undefined

Army School
Ranchi, Jharkhand
01-2007

Skills

Market Analysis

Growth strategy

Market penetration

Sales strategy development

Strategic Planning

Key account management

Market positioning

Financial Modeling

Accomplishments

  • Best "Regional Business Development Award" for "Extra Ordinary Performance" in CHL at FY 2021-2022.
  • Qualified for "DUBAI CONTEST" for the year 2019 in HDFC Life Defense AffinityChanel.
  • Attained "PAN INDIA RANK 1" for the Month of August 2020 in HDFC LIFE Defense Affinity Channel.
  • Got "Certificate of Recognition" for Best "Upselling" for 3 times in 2014 and 2015 at Mphasis.
  • Got "Star Employee" award for 3 times in 2014 and 2015 at Mphasis. Got "UK Goodies" for best customer survey and for highest number of hours worked as overtime.
  • Got "League of Champions" award for two consecutive years at WNS Global Services. Client and Customer appreciations as part of service Excellency and timely responses.

Interests

Playing Basketball, Listening Ted Talks, Watching Documentary of defense, Listening to music, Travelling, Mountaineering, Leisure time with friends

Timeline

Regional Business Development Manager at Strategy

Canara HSBC Life Insurance Company Limited
04.2021 - Current

Key Business Manager

Reliance Nippon Life Insurance
03.2021 - 04.2021

Assistant Unit Head

HDFC Life Insurance Company Limited
11.2018 - 02.2021

Senior Associate – Operations

WNS Global Services Limited
06.2017 - 10.2018

Executive – Customer Management

Capita India Pvt. Ltd.
02.2016 - 06.2017

Customer Support Officer

Mphasis Limited
10.2014 - 08.2015

Sales Executive Officer

Tirupati Agencies Pvt. Ltd.
12.2010 - 05.2014

Matriculation - undefined

Army School

Intermediate - Science

B.A. College

B. Tech - Mechanical

Biju Patnaik University of Technology

Similar Profiles

  • Prashanth RPrashanth R

    General Manager - Business Development & Strategy at Zota NexTech LimitedGeneral Manager - Business Development & Strategy at Zota NexTech Limited

  • Christina de QuadrosChristina de Quadros

    Senior Manager, Business Development & Strategy at National Public Radio (NPR)Senior Manager, Business Development & Strategy at National Public Radio (NPR)

  • SCOTT PRATERSCOTT PRATER

    Regional Dealer Services Director / Business Development Manager at TrueCarRegional Dealer Services Director / Business Development Manager at TrueCar

  • SCOTT PRATERSCOTT PRATER

    Regional Dealer Services Director / Business Development Manager at TrueCarRegional Dealer Services Director / Business Development Manager at TrueCar

CREATE PROFILE
Darshan KumarManager At Strategy And Development