Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Darshan Satardekar

Darshan Satardekar

Pune

Summary

Competent and Result-Oriented individual with more than 18 years of IT Experience, prominently in Messaging & Collaboration, IT Operations, Team Management, transitioning clients & Change Management with excellent communication skills

Overview

18
18
years of professional experience
1
1
Certification

Work History

Technical Architect

YASH Technologies Pvt Ltd
08.2021 - Current
  • Primarily handling end-to-end Implementation and migration of clients transitioning from On-premise to M365 services such as Exchange Online, SharePoint, Teams and OneDrive.
  • Design and manage stable identity solutions with Azure Active Directory (Azure AD), identity governance and application security.
  • Work with security teams to extend tools like Microsoft Defender for Office 365 and Compliance Center.
  • Drive the migration of Windows Active Directory on-premise systems to Microsoft 365 (Exchange, SharePoint, Teams) as a part of an effort to limit disruption to the business.
  • Collaborate with IT leaders, technical teams, and business partners to determine business requirements, design architectural solutions, create architectural helpline and mentoring documentation, and develop technical solutions.
  • Lead the implementation of security measures within Microsoft 365, including Data Loss Prevention (DLP), Information Protection, and Threat Management.
    Regularly assess the Microsoft 365 environment’s performance, security, and compliance posture, and make recommendations for improvements.
  • Involved in Customer Engagement for Gathering Requirements & Project Kick-off Meetings during Project initiation.
  • Assistance with preparation of SOW document before Project Kickoff.
  • Performed Assessment & Discovery of the customer environment
  • Preparing and sharing Project plan with customer by defining detailed phases in the project, subtasks and responsibilities, support workflows.
  • Provide training to internal teams and clients on Microsoft 365 architecture, best practices, and security.
  • Develop and maintain comprehensive documentation including Assessment Doc, HLD & LLD Design Doc, Project Kickoff & SOP documents.
  • Analyze, streamline & Implement process improvements for optimizing workflows, automate tasks, and improve overall efficiency.

Service Lead

Tieto India Pvt. Ltd
02.2020 - 08.2021
  • Leading a Team of 6 (L2) and 10 (L3) Members supporting Multi-client Messaging & Collaboration environment comprising of 12 Hybrid Tenants.
  • O365 Tenant Management for around 85000 user mailboxes, 42 Exchange servers, 28 UCC servers running in Hybrid mode.
  • Successfully completed Exchange server Upgrade and Hybrid Migration project by Delivery Team consisting of 14000 users
  • Collaboration with client team for RFR/RFI and performing Assessment of customer environment.
  • Act as an Advisory/Consultant to Presales/Sales team for Messaging & Collaboration implementation opportunities.
  • Participated in planning (Technical/Project), Designing and implementation of O365 suite.
  • Attending Monthly Governance calls, Product Review meetings for Hybrid 365, Roadmaps discussions with Customers.
  • Updating Technical Architecture documentation for each client.
  • Managing relationships with various internal and external stakeholders to ensure inflow of required inputs.
  • Driving Service Improvements like Antispam configurations, Microsoft Secure Score Updates, Self Service Password reset, Implementing MFA.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Team Leader

IBM India Pvt. Ltd
12.2015 - 02.2020
  • Member of the Transition Team focusing primarily for Onboarding New clients to Delivery.
  • Handled 16 Transition Projects for Messaging & Collaboration consisting of Product version upgrades, Deployment of Messaging servers across multiple locations in UK, NA and AsiaPacific Regions.
  • Prepare Due diligence, attended meetings with TSL and prepared MOM.
  • Prepare Technical Documentation for each client with Infrastructure details, topology diagram, etc.
  • Overlooked Deployment of Server upgrades from Exchange 2010 to 2016 for 7 Clients.
  • Coordinate activities across projects and service teams, Vendor Management for Server and Client OS.

Senior Support Engineer

Microsoft India Pvt. Ltd
06.2013 - 12.2015
  • Premier Crisit Support for Microsoft Clients for Messaging related to Configuration, Deployment & DR scenarios.
  • Perform On-premise Server Migrations across multiple Exchange versions, CU & Rollup upgrades & installations.
  • Collaborate with Internal Teams & Escalation Engineers for Cross speciality issue resolution & coding assistance.
  • Published Blog: Performing Local moves using Migration Batch in Exchange 2013
  • Awarded by Microsoft as a member of the Best Team based on CSAT Scores for the Year 2014-2015

Infra. Mgmt Senior Analyst

ACS Xerox
11.2012 - 05.2013
  • Managing 10 Clients across multiple locations comprising of 27 Exchange servers and 48500 user mailboxes.
  • Leading and providing Technical mentorship for a Team of 10 L2 & L3 members
  • Handle Sev A Escalations, working with Microsoft towards issue resolution.
  • Vendor management, Incident management, Blackberry server management/maintenance.
  • Monitoring the backup jobs on servers, Health Checking and Event Error Diagnosis

Technical Consultant

Wipro Ltd
09.2007 - 11.2012
  • Member of Microsoft Product Support & Services, handling Professional & Premier Customers.
  • Handling Critsits for Product versions: Exchange 2003, 2007, 2010, 2013.
  • Performed migration from Exchange 2003 to Exchange 2010 and Exchange 2007 to 2010.
  • Implementation of DR setup for Exchange servers.
  • Upgrading Service packs/Update Rollups for Exchange servers 2007, 2010.
  • Configuring and troubleshooting on Mailbox, CAS, HUB and Edge server roles installations.
  • Configuration and assistance on Inbound/Outbound Mailflow, Mailflow between servers, Spam issues, Edge Sync.
  • Awarded as Best Support Engineer for the Quarter in MS Exchange Connectors speciality in Wipro

Education

PG. Diploma in Business Management -

NMIMS University
Mumbai, India
01-2025

B. Sc - Information Technology

Sikkim Manipal University

High School Diploma - Computer Engineering

Dyaneshwar Vidyapeeth
Pune

Skills

  • Microsoft 365 services
  • Windows server 2019-2022
  • Active Directory services
  • Azure Identity and Access Management
  • Microsoft Intune & Endpoint Security
  • Azure Entra ID Connect
  • Tools: Quest Migration Manager, ShareGate, BitTitan, Manage Engine, MS Visio, CIS-CAT Lite, Scuba Gear

Certification

Office 365

  • 70-346: Managing Office 365 Identities and Requirements.
  • 70-347: Enabling Office 365 Services


Azure

  • Az-900 - Microsoft Azure Fundamentals
  • Az-104 - Microsoft Azure Administrator

Timeline

Technical Architect

YASH Technologies Pvt Ltd
08.2021 - Current

Service Lead

Tieto India Pvt. Ltd
02.2020 - 08.2021

Team Leader

IBM India Pvt. Ltd
12.2015 - 02.2020

Senior Support Engineer

Microsoft India Pvt. Ltd
06.2013 - 12.2015

Infra. Mgmt Senior Analyst

ACS Xerox
11.2012 - 05.2013

Technical Consultant

Wipro Ltd
09.2007 - 11.2012

B. Sc - Information Technology

Sikkim Manipal University

PG. Diploma in Business Management -

NMIMS University

High School Diploma - Computer Engineering

Dyaneshwar Vidyapeeth

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Darshan Satardekar