DARSHAN SINGH PATEL
Varanasi
Summary
Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests. Proven track record for providing solutions to issues immediately and training team on upselling techniques and customer service skills.
Overview
7
7
years of professional experience
Work History
Head of the Department,Housekeeping
AR Thanga Kottai
Yelagiri
05.2023 - 01.2024
- Monitored inventory levels and ordered new keys when necessary.
- Responsible for the accommodation department with a focus on reception, but he ensures smooth processes and high compliance in terms of guest relation, housekeeping and reservation standards, for example in larger hotels.
- Oversee the daily operations and staff of housekeeping and front office departments
- Provide training to new employees on hotel policies and procedures.
- Develop long-term strategic plans for their division to meet company goals and maintain profitability.
- Coordinate with the maintenance department to ensure all guest rooms and public areas are in excellent condition and any issues are promptly addressed.
Executive Housekeeper
Hotel Silver Oak
Bilaspur
09.2022 - 04.2023
- Responsible for cleanliness, orderliness and appearance of the entire Hotel
- Ensure that rooms are made as per company standard
- Prepare Annual& Monthly Housekeeping Budget
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform
- Prepare reports for management information
- Plan, control and supervise Horticultural activities
- Attending and resolving guest complaints
- Organize inventories with Accounts and General Store for linen, uniform and fixed assets
- Organize on-the job training and evaluate its effectiveness.
Head Of Department, Housekeeping
Clarks Exotica Nature Resort
Rajgarh
05.2022 - 08.2022
- Organize, supervise and coordinate the work of housekeeping staff on day-to-day basis
- Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests
- Ensure proper communication within the department by conducting regular meeting with the staff
- Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labor and product use
- Maintain regular inventory and checking of furniture, linen, uniform, equipments in the hotel
- Approval of supply requisitions for the housekeeping and to maintain minimum stock and cost control procedures for all materials
- Check the reports, files, registers maintained in the department
- Provide budget to the management and control of budgets.
Ass. Manager Housekeeping
Lemon Tree Premier
Aerocity, Delhi
06.2019 - 01.2022
- Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel
- Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators
- Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc
- Investigates concerns regarding housekeeping service and equipment, and takes corrective action
- Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff
- Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets
- Assists in controlling expenses by the housekeeping department
- Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy
- Print all housekeeping related reports and traces from PMS
- Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
Housekeeping Supervisor
Lemon Tree Premier
Aerocity, Delhi
03.2018 - 06.2019
- Assigned Guest Rooms and Common Areas to Housekeeping Staff as per RVR report
- Also checked discrepancy report properly
- Inspected Rooms and Common Areas for Cleanliness
- Hired, Trained, and Discipline Housekeeping Staff
- Order Cleaning Supplies
- Prepared Employees Schedules
- Given Regular Reports to Senior Hotel Management
- Screening housekeeping applicants and recommending promotions, transfers, and dismissals
- Providing training to the housekeeping staff
- Scheduling staff shifts.
Sr. Room Attendant
Gromaxx Hotels Management LLC
Abu Dhabi, UAE
12.2016 - 01.2018
- Enters and prepares the room for cleaning
- Dusts the room and furniture
- Replenishes guestroom and bath supplies
- Cleans the bathroom, closet
- Vacuums and racks the carpet
- Checks and secures the rooms
- Replenish amenities according to the operational standards
- Realign furniture to the floor plan
- Responsible for replenishment of guest complimentary water
- Responsible for the cleanliness and maintenance of his work area
- Update status of rooms cleaned on assignment sheet
- Return and restock cart at end of shift.
Education
MBA - Hotel Operations
Symbiosis Centre For Distance Learning Institute
Pune06-2019
BHMCT -
IHM
05.2016
Higher Secondary Certificate -
SRI SATIRAM YADAV INTER COLLEGE BHITARI
07.2013
Secondary School Certificate -
ST. FRANCIS SCHOOL
07.2010
Skills
- Team Management
- Staff recruitment
- Customer Engagement
- Department leadership
- Vendor Relationship Management
Personal Information
Date of Birth: 09/08/1995
Languages
Hindi
First Language
English
Proficient (C2)
C2
Arabic
Upper Intermediate (B2)
B2
Timeline
Head of the Department,Housekeeping
AR Thanga Kottai
05.2023 - 01.2024
Executive Housekeeper
Hotel Silver Oak
09.2022 - 04.2023
Head Of Department, Housekeeping
Clarks Exotica Nature Resort
05.2022 - 08.2022
Ass. Manager Housekeeping
Lemon Tree Premier
06.2019 - 01.2022
Housekeeping Supervisor
Lemon Tree Premier
03.2018 - 06.2019
Sr. Room Attendant
Gromaxx Hotels Management LLC
12.2016 - 01.2018
MBA - Hotel Operations
Symbiosis Centre For Distance Learning Institute
BHMCT -
IHM
Higher Secondary Certificate -
SRI SATIRAM YADAV INTER COLLEGE BHITARI
Secondary School Certificate -
ST. FRANCIS SCHOOL
Similar Profiles
D. SEBASTIAD. SEBASTIA
Counter sales at Ask thanga maligaiCounter sales at Ask thanga maligai
Swetha RameshSwetha Ramesh
Accounts Assistant at Kottai Benefits Fund Nidhi LtdAccounts Assistant at Kottai Benefits Fund Nidhi Ltd
SHARMAINE ALEJOSHARMAINE ALEJO
Apprentice at Ar. Robert Paguel & Ar. Rhomel CaneroApprentice at Ar. Robert Paguel & Ar. Rhomel Canero