Darshana Dhanawade
Mumbai
Summary
Resourceful Sales & Logistics Executive with 5+ years of experience working independently and collaboratively with team to foster client relationships and drive sales. Motivated employee with desire to take on new challenges. Great work ethics, adaptability and interpersonal skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Accountant
Perfect Filaments
Mumbai
05.2018 - 07.2018
- Reviewed invoices for accuracy and completeness prior to payment processing
- Maintained accurate records of payments received and processed
- Processed invoices, credit memos, and other documents related to payments
- Managed customer enquiries regarding payment information.
Sales Executive
Adecco India Pvt Ltd for DHL Express India Pvt. Ltd.
Mumbai
08.2018 - Current
- Developed sales growth and increased revenue as compared to previous year base.
- Recognized by management for providing exceptional customer service.
- Cultivated relationships with existing customers to encourage repeat business.
- Ensured compliance of International/ Domestic shipment in line with Global operating processes.
- Maintained up-to-date records on shipments and Managed Import, Export and Domestic Bookings and ensured that processes are followed through systems applications like POS, MyDHL+, ECIS, etc.
- Trained junior staff for improving customer service experience through proper packaging techniques for every shipment including fragile items.
- Ensured timely Domestic as well as International Deliveries by multiple follow-ups.
- Driving operation efficiency through systematic co-ordination with service centres and gateways.
- Communicated effectively with shippers, customers and consignees regarding changes in pick up or delivery status and advising them on necessary paperwork to ensure smooth custom clearance at Origin (Local Customs) and Destination (International customs).
- Responsible for ensuring KYC guidelines and necessary audits are conducted in line with laid-out standards by the organization.
- Ensuring billing accuracy, Managing Daily Sales Report (DSR), Cash Admin Application (CAA) and maintaining monthly report while also ensuring records are maintained in line with the standard set.
- Upselling through schemes like insurance, time definite delivery (TDD), Generating additional revenue through offer like Prepaid Card (PPC) which resulted in 20% increase in revenue year over year
- Monitored feedback from customers regarding service quality and suggested improvements accordingly.
- Generating leads via calls, emails, cold calls and ensuring customer conversion which led to managing a current customer base of 400 customers in the area (30% increase YOY).
- Handled and prioritized high call volumes and customer enquiries.
- Contacted current and potential clients to promote products and services.
Education
T.Y.B.Com -
Tolani College Of Commerce
04.2018
CA- CPT -
ICAI
01.2016
HSC -
Tolani College Of Commerce
02.2015
SSC -
Infant Jesus High School
03.2013
Skills
- Relationship Development and Retention
- Paperwork Management
- Decision Making
- Customer Follow-Up
- Active Listening
- Communication
- Active Learner
- Problem Solving
- Adaptability
- Microsoft Skills- Excel, Word, Outlook, PowerPoint & Browsers
Accomplishments
- Best Sales Performer Recognition (15 to 20% growth of base year)
- Heavy-Weight Leads Converter Recognition
- High number of Enquiries/Leads Capturer Recognition
- Top 3 Seasonal/Festival Sales Achiever Recognition
- Top 5 Positive Litmus Scorer (Customer Feedback)
- Scholarships and various Certifications received in Educational Academics
Activities
- Participated In Various Dances During School.
- Participated In Scholarship Exam At School Level.
- Participated In Various Quiz And Other Competitions.
Known Languages
- English
- Marathi
- Hindi
Personal Information
- Date of Birth: 11/11/1997
- Nationality: Indian
- Marital Status: Single
- Hobbies: Arts, Music, Graphics
Disclaimer
I Hereby Declare That The Above Information Is True To The Best Of My Knowledge.
Timeline
Sales Executive
Adecco India Pvt Ltd for DHL Express India Pvt. Ltd.
08.2018 - Current
Accountant
Perfect Filaments
05.2018 - 07.2018
T.Y.B.Com -
Tolani College Of Commerce
CA- CPT -
ICAI
HSC -
Tolani College Of Commerce
SSC -
Infant Jesus High School
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