Darshana Kulkarni
Mumbai
Summary
Seeking a position to utilize my abilities and grow professionally by being resourceful, innovative, and flexible while handling challenging tasks.
Overview
10
10
years of professional experience
Work History
Senior Specialist - German - Ocean Disputes
Maersk Global service center
Mumbai
07.2024 - Current
- Assessed customer needs and developed solutions to meet those needs.
- Handle more than 50 disputes on a weekly basis.
- Leveraged internal systems, S4HANA, and SAP to resolve disputes.
- Coordinated with other departments to ensure successful completion of projects.
- Analyzed complex problems and identified effective solutions.
- Ensured compliance with applicable regulations throughout the life cycle of a project.
- Coordinated with internal teams to complete daily assignments and meet deadlines.
Assistant Visa Officer
German Consulate General
Mumbai
12.2020 - 06.2023
- Company Overview: Diplomatic Mission
- Processing of visa applications from primary screening, background checks, document verification, input data, query resolution and visa stamping
- Interviewing applicants, preparing necessary correspondence and filing of applications
- Communication with state and federal legislative offices
- Processing payments, maintaining accounts for fines and fees collected respectively
- Substituition for legal and consular department for German citizens
- Promoted to Asst
- Team Lead for National Visa Team from March 2023
- Prioratizing tasks, managing workload, meet daily transactions quality targets and providing support to official outsourcing partners
- Diplomatic Mission
German language expert - Level 1
T Systems Pvt Ltd
Pune
08.2018 - 02.2019
- Meet daily transactions and quality targets
- Managed projects from procurement to commission
- Participation in the video conference as well as calls with clients
- Assisted in translation of documents for indexing of further process
- Conducted training for replacement resource
German language expert
AXA Business Services
Pune
10.2014 - 08.2018
- Company Overview: Insurance
- Quality checking, process training, query management, workflow management, work allocation and substitute for multiple teams
- Conducting video conference with clients and migrating different processes
- Timely response to emails, queries of clients
- Maintaining team performance reports, dashboard, worksheets and cross functional operations
- Participated in employee satisfaction committee to promote healthy work environment and finding best possible solutions for further growth in the oraganisation
- Insurance
Education
M. Com - Business Management
University of Pune
Pune01.2015
German Language Certification - C1 Level
Goethe Institute
Pune06.2014
Skills
- Translation
- Interpretation
- Problem Solving
- Stakeholder Management
- Analytics
- Data Verification
- Detail oriented
- Employee Training
- Interviewing
- MS Office
- Host CRM
- MS – Outlook
- Milesplus
- My portal
- JIRA
- S4 HANA
Languages
- German
- English
- Marathi
- Hindi
Achievements and projects
- Transcription and subtitling, Managed the transcription and subtitling tasks for a documentary that was showcased on NETFLIX, specifically the one titled 'WILD WILD COUNTRY.'
- Lead Verification, Engaged in lead verification activities for a profile involving communication with US-based medical practices to gather and confirm information such as appointment availability and addresses. Operated during flexible US shifts, which entailed contacting medical practices in the US to validate the leads.
- Lead Generation, ZAK World of facades - In this role, my responsibilities included reaching out to 50 leads in Germany and guiding them through the registration process for an upcoming conference event scheduled to take place in the country, utilizing my language skills.
- Awards and Recognition, Obtained quarterly Award as a Best Team Member frequently and received an appreciation for showing pragmatism in the work as well as in the extracurricular activities at firm.
Timeline
Senior Specialist - German - Ocean Disputes
Maersk Global service center
07.2024 - Current
Assistant Visa Officer
German Consulate General
12.2020 - 06.2023
German language expert - Level 1
T Systems Pvt Ltd
08.2018 - 02.2019
German language expert
AXA Business Services
10.2014 - 08.2018
M. Com - Business Management
University of Pune
German Language Certification - C1 Level
Goethe Institute
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