DARSHANA NAGDEO
Pune
Summary
Accomplished Consultant with a proven track record at Yes Bank, adept in project management and client onboarding. Leveraged business development skills to enhance service delivery and client satisfaction. Excelled in cross-functional collaboration and strategic planning, significantly improving operational efficiency. Demonstrates exceptional interpersonal abilities and analytical acumen.
Overview
6
6
years of professional experience
Work History
Consultant
Yes Bank
Pune
02.2024 - Current
- Supported the collection and analysis of client feedback for service improvement.
- Monitored operations and reviewed records and metrics to understand company performance.
- Performed data analysis to identify trends, opportunities, and areas for improvement.
- Identified needs of customers promptly and efficiently.
- Collaborated with cross-functional teams to ensure project alignment with client objectives.
- Supported senior consultants in the development of strategic plans and presentations.
- Work directly with external parties to the organization and provide technology that supports implementation plans and roadmaps, identifying opportunities to be faster and cheaper.
Associate Consultant
ICICI BANK
Raipur
12.2021 - 12.2023
- Determined consumer needs to provide products and services appealing to larger market.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Relationship Manager
HDFC BANK
Bangalore
07.2019 - 01.2021
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
Education
MBA - Marketing And Finance
Balaji Institute of Telecom And Management
Pune05-2019
Bachelor in Commerce - Markting And Finance
Mata Gujri College
Jabalpur06-2017
High School Diploma -
St. Joseph Convent
Jabalpur05-2014
Skills
- Project management
- Client onboarding
- Business Development
Timeline
Consultant
Yes Bank
02.2024 - Current
Associate Consultant
ICICI BANK
12.2021 - 12.2023
Relationship Manager
HDFC BANK
07.2019 - 01.2021
MBA - Marketing And Finance
Balaji Institute of Telecom And Management
Bachelor in Commerce - Markting And Finance
Mata Gujri College
High School Diploma -
St. Joseph Convent
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