Darshana Thigale
Khadawali
Summary
Tele-sales professional with 5+ years of experience in health insurance sales. Demonstrated success in exceeding sales targets and improving customer satisfaction through effective communication and problem-solving skills. Expertise in building rapport with clients and delivering tailored solutions to meet their needs.
Overview
5
5
years of professional experience
Work History
Senior Health Advisor Online Direct Sales Team
HDFC ergo general insurance company pvt Ltd
Bhandup
11.2020 - Current
- Tele-sales professional with over 5 years of experience in health insurance sales.
- The key role is to assist and help customers in deciding which health insurance they should buy.
- Proven track record of consistently surpassing sales targets, achieving 110%–120% of monthly targets on Google leads, year-on-year.
- Worked on driving higher productivity (40% over last year) by selling higher sums insured and long-term policies, while maintaining an excellent NPS score.
- Last year, I was entrusted with the additional responsibility of managing a team of eight telecallers.
- This included training these callers, and ensuring that all of them achieve monthly targets.
- Training and Mentoring: Conducted specialized training sessions for the team to resolve complex customer queries, and improve sales conversion techniques.
- Problem Resolution: Acted as the primary point of contact for resolving critical customer queries and grievances, ensuring a smooth policy issuance process.
- Product Expertise: Expert in assisting customers online with family floater plans, critical illness, and senior citizen policies.
- Quality & Compliance: Maintained a record of zero mis-selling, and ensured 100% adherence to IRDAI standards.
Education
Bachelor's Degree - Commerce
Mumbai University
Mumbai, Maharashtra05-2022
(HSC) - Higher Secondary School
Mumbai University
Mumbai, Maharashtra03-2018
(SSC) - Secondary School
Maharashtra Board
Mumbai, Maharashtra03-2016
Skills
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
DECLARATION
I hereby declare that all the information mentioned above is true and correct to the best of my knowledge and belief.
Timeline
Senior Health Advisor Online Direct Sales Team
HDFC ergo general insurance company pvt Ltd
11.2020 - Current
Bachelor's Degree - Commerce
Mumbai University
(HSC) - Higher Secondary School
Mumbai University
(SSC) - Secondary School
Maharashtra Board