Darshna Saini
Jaipur
Summary
Detail-oriented specialist recognized for effective problem-solving and cross-functional collaboration. Proven track record in driving operational excellence and enhancing customer experiences through proactive communication and strategic management.
Overview
3
3
years of professional experience
Work History
Customer Relationship Manager
AMBRAEE
JAIPUR
09.2024 - Current
- Independently managed end-to-end customer support across calls, emails, and WhatsApp chat, ensuring prompt and positive resolution of customer queries.
- Coordinated with cross-functional teams, including logistics, dispatch, accounts, design, eco-returns, and Kwik Chat, to streamline operations.
- Oversaw return and refund processes, including generating reports, identifying refund reasons, and conducting timely follow-ups.
- Maintained and updated the Feedback Management System (FMS) with precision, ensuring data accuracy and consistency.
- Played a key role in improving customer satisfaction through proactive communication and process coordination.
- Demonstrated strong ownership by taking on additional responsibilities, and supporting overall team efficiency.
Academic Counselor
ANUDA REALITY PRIVATE LIMITED
JAIPUR
02.2024 - 09.2024
- Generated and qualified leads for a real estate education program through outreach and follow-up strategies.
- Engaged with potential clients to explain the purpose of the program, and guided them through the initial onboarding process.
- Scheduled appointments and facilitated client visits to the office for detailed consultations.
- Acted as the first point of contact, ensuring a smooth handover to senior counselors for in-depth program discussions.
Business Alliance Executive
DIVINE INSTITUTE OF MANAGEMENT STUDIES
JAIPUR
01.2023 - 02.2024
- Made outbound calls to prospective students to generate leads for undergraduate and postgraduate programs (distance, online, and regular).
- Managed the end-to-end admissions process, from lead generation and follow-up, to successful enrollment.
- Achieved monthly admission targets by effectively engaging with and converting prospective students.
- Maintained and updated student databases, CRM records, to track leads, inquiries, and conversions.
- Provided counselling and guidance to students throughout the admission process, ensuring a smooth and positive experience.
Education
PGDCA - Computer Applications Or Information Technology
Mangalayatan University
Aligarh, Uttar Pradesh, India08-2025
Bachelor of Arts - HISTORY, ECONOMICS, POLITICAL SCIENCE
UNIVERSITY OF MAHARANI COLLEGE
JAIPUR05-2024
Senior Secondary Education - Humanities
R.D. GREENFIELDS PUBLIC SCHOOL
MAHENDERGARH HARYANA04-2021
Skills
- Customer relationship management
- Data analysis
- Issue identification and escalation
- Effective communication
- Time management
- Team collaboration
Timeline
Customer Relationship Manager
AMBRAEE
09.2024 - Current
Academic Counselor
ANUDA REALITY PRIVATE LIMITED
02.2024 - 09.2024
Business Alliance Executive
DIVINE INSTITUTE OF MANAGEMENT STUDIES
01.2023 - 02.2024
PGDCA - Computer Applications Or Information Technology
Mangalayatan University
Bachelor of Arts - HISTORY, ECONOMICS, POLITICAL SCIENCE
UNIVERSITY OF MAHARANI COLLEGE
Senior Secondary Education - Humanities
R.D. GREENFIELDS PUBLIC SCHOOL
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