Detail-oriented specialist recognized for effective problem-solving and cross-functional collaboration. Proven track record in driving operational excellence and enhancing customer experiences through proactive communication and strategic management.
Overview
3
3
years of professional experience
Work History
Customer Relationship Manager
AMBRAEE
JAIPUR
09.2024 - Current
Independently managed end-to-end customer support across calls, emails, and WhatsApp chat, ensuring prompt and positive resolution of customer queries.
Coordinated with cross-functional teams, including logistics, dispatch, accounts, design, eco-returns, and Kwik Chat, to streamline operations.
Oversaw return and refund processes, including generating reports, identifying refund reasons, and conducting timely follow-ups.
Maintained and updated the Feedback Management System (FMS) with precision, ensuring data accuracy and consistency.
Played a key role in improving customer satisfaction through proactive communication and process coordination.
Demonstrated strong ownership by taking on additional responsibilities, and supporting overall team efficiency.
Academic Counselor
ANUDA REALITY PRIVATE LIMITED
JAIPUR
02.2024 - 09.2024
Generated and qualified leads for a real estate education program through outreach and follow-up strategies.
Engaged with potential clients to explain the purpose of the program, and guided them through the initial onboarding process.
Scheduled appointments and facilitated client visits to the office for detailed consultations.
Acted as the first point of contact, ensuring a smooth handover to senior counselors for in-depth program discussions.
Business Alliance Executive
DIVINE INSTITUTE OF MANAGEMENT STUDIES
JAIPUR
01.2023 - 02.2024
Made outbound calls to prospective students to generate leads for undergraduate and postgraduate programs (distance, online, and regular).
Managed the end-to-end admissions process, from lead generation and follow-up, to successful enrollment.
Achieved monthly admission targets by effectively engaging with and converting prospective students.
Maintained and updated student databases, CRM records, to track leads, inquiries, and conversions.
Provided counselling and guidance to students throughout the admission process, ensuring a smooth and positive experience.
Education
PGDCA - Computer Applications Or Information Technology
Mangalayatan University
Aligarh, Uttar Pradesh, India
08-2025
Bachelor of Arts - HISTORY, ECONOMICS, POLITICAL SCIENCE
UNIVERSITY OF MAHARANI COLLEGE
JAIPUR
05-2024
Senior Secondary Education - Humanities
R.D. GREENFIELDS PUBLIC SCHOOL
MAHENDERGARH HARYANA
04-2021
Skills
Customer relationship management
Data analysis
Issue identification and escalation
Effective communication
Time management
Team collaboration
Timeline
Customer Relationship Manager
AMBRAEE
09.2024 - Current
Academic Counselor
ANUDA REALITY PRIVATE LIMITED
02.2024 - 09.2024
Business Alliance Executive
DIVINE INSTITUTE OF MANAGEMENT STUDIES
01.2023 - 02.2024
PGDCA - Computer Applications Or Information Technology
Mangalayatan University
Bachelor of Arts - HISTORY, ECONOMICS, POLITICAL SCIENCE