Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darshna Saini

Jaipur

Summary

Detail-oriented specialist recognized for effective problem-solving and cross-functional collaboration. Proven track record in driving operational excellence and enhancing customer experiences through proactive communication and strategic management.

Overview

3
3
years of professional experience

Work History

Customer Relationship Manager

AMBRAEE
JAIPUR
09.2024 - Current
  • Independently managed end-to-end customer support across calls, emails, and WhatsApp chat, ensuring prompt and positive resolution of customer queries.
  • Coordinated with cross-functional teams, including logistics, dispatch, accounts, design, eco-returns, and Kwik Chat, to streamline operations.
  • Oversaw return and refund processes, including generating reports, identifying refund reasons, and conducting timely follow-ups.
  • Maintained and updated the Feedback Management System (FMS) with precision, ensuring data accuracy and consistency.
  • Played a key role in improving customer satisfaction through proactive communication and process coordination.
  • Demonstrated strong ownership by taking on additional responsibilities, and supporting overall team efficiency.

Academic Counselor

ANUDA REALITY PRIVATE LIMITED
JAIPUR
02.2024 - 09.2024
  • Generated and qualified leads for a real estate education program through outreach and follow-up strategies.
  • Engaged with potential clients to explain the purpose of the program, and guided them through the initial onboarding process.
  • Scheduled appointments and facilitated client visits to the office for detailed consultations.
  • Acted as the first point of contact, ensuring a smooth handover to senior counselors for in-depth program discussions.

Business Alliance Executive

DIVINE INSTITUTE OF MANAGEMENT STUDIES
JAIPUR
01.2023 - 02.2024
  • Made outbound calls to prospective students to generate leads for undergraduate and postgraduate programs (distance, online, and regular).
  • Managed the end-to-end admissions process, from lead generation and follow-up, to successful enrollment.
  • Achieved monthly admission targets by effectively engaging with and converting prospective students.
  • Maintained and updated student databases, CRM records, to track leads, inquiries, and conversions.
  • Provided counselling and guidance to students throughout the admission process, ensuring a smooth and positive experience.

Education

PGDCA - Computer Applications Or Information Technology

Mangalayatan University
Aligarh, Uttar Pradesh, India
08-2025

Bachelor of Arts - HISTORY, ECONOMICS, POLITICAL SCIENCE

UNIVERSITY OF MAHARANI COLLEGE
JAIPUR
05-2024

Senior Secondary Education - Humanities

R.D. GREENFIELDS PUBLIC SCHOOL
MAHENDERGARH HARYANA
04-2021

Skills

  • Customer relationship management
  • Data analysis
  • Issue identification and escalation
  • Effective communication
  • Time management
  • Team collaboration

Timeline

Customer Relationship Manager

AMBRAEE
09.2024 - Current

Academic Counselor

ANUDA REALITY PRIVATE LIMITED
02.2024 - 09.2024

Business Alliance Executive

DIVINE INSTITUTE OF MANAGEMENT STUDIES
01.2023 - 02.2024

PGDCA - Computer Applications Or Information Technology

Mangalayatan University

Bachelor of Arts - HISTORY, ECONOMICS, POLITICAL SCIENCE

UNIVERSITY OF MAHARANI COLLEGE

Senior Secondary Education - Humanities

R.D. GREENFIELDS PUBLIC SCHOOL
Darshna Saini