Dasarathi A V
Bangalore
Summary
Professional Summary:
Highly skilled and innovative Technical Lead with a proven record of success in leading successful development projects and providing technical guidance to team members with 13+ years of experience. Proven track record of meeting targets and deadlines, combined with excellent interpersonal skills for effective communication at all organizational levels. Passionate in leveraging technologies and excited to contribute my tech expertise towards the vision of the organization to grow together “” One Team One Dream “
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Senior Enterprise Infrastructure Specialist
Dell Technologies
5 2016 - Current
- Managed sales roles across Federal, Corporate, Alliance, GCCS, SMB & GTM sectors
- Provided expertise in asset management, vSAN, VxRail, Azure, vFlex, and Nutanix-based infrastructure
- Sized storage solutions on PV, ME, and SC series of Dell
- Strong hold with PLM and sales team for product validation
- Field installation guidance for Engineers
- Team leader with superior accountability in driving technical and customer support skills across ANZ region
- (Patch and Quota alignment)
- Hands on and well-versed experience with SalesForce.com, Live Optics and Dell sales internal tools and policies
- Conducted new product technical training for APJ and EMEA audience along with weekly funnel management and outlook calls with stakeholders
- Travel to events and conferences in Australia, presenting on booths and driving face-to-face sales opportunities
- Meeting prospective customers in Australia to build pipeline and transact opportunities through Dell
- Own and drive APJ level sales and technical program performance against sales targets, execution process, delivers actionable insights from analysis of trends and market insights
- Conducted new hire training & counseled and sponsored professional growth and advancement for peers
- Hands on Product Roadmap, Requirements Alignment, Innovation towards Next Gen Enterprise Commercial platforms.
Technical Support Specialist
Dell International Services
11.2014 - 04.2016
- Premium Support by offering high-level support for clients and customers with both portable and desktop systems
- Comprehensive Troubleshooting by handling both software and hardware issues, including BSOD (Blue Screen of Death) and conflict resolution
- Addressing performance problems, software conflicts with drivers, and printer configurations
- OS Reinstallation & Data Backup
- Platforms: Working with a wide range of Windows platforms (XP, Vista, 7, 8, 8.1, and 10)
- Acting as the Margin SPOC (Single Point of Contact), responsible for collating sales data from the team and sending it to stakeholders.
Engineer - Product support
HCL Technologies – BPO Services
01.2011 - 09.2014
- Remote Support by assisting clients remotely to resolve their technical issues
- Ensuring a proficient workforce and reducing system downtime
- Connectivity Troubleshooting: Resolving connectivity issues, including those related to filters and synchronization
- Handling problems with email clients
- (Outlook, Apple Mail) Operating Systems: Working with a range of Windows OS versions (98 SE, 2000, XP, Vista, and 7)
- Configuring & supporting modems provided by BT and all types of wired and wireless routers.
Education
B.E –Electrical And Electronics -
Ramakrishna College of Engineering
Tamil Nadu 04.2001 -
Additional Information
- Goal-oriented and collaborative IT professional with experience. Skilled in communicating technical information to both technical and non-technical personnel. Demonstrates proficiency and expert knowledge in Enterprise platform.
- Technical Expertise with leadership skills & Proficiency in relevant technologies, product and upgrade knowledge in driving technical vision of organization.
- Problem-Solving Abilities & Strong analytical skills to troubleshoot and resolve complex issues.
- Code Quality and Best Practices which Emphasis on maintaining high standards in code quality, security, and best practices.
- Mentorship and Training to foster team growth and deliver results.
- Optimized data center solutions by analyzing workloads.
- Partnerships and Collaborations with other businesses to create joint products or services which helps in reach new audiences and share resources.
- Product Diversification to Introduce new products & services that complement the existing offerings to attract new customers and provide more value to current ones.
- Content Marketing to Develop high-quality content that provides value to the audience to establish the brand as an authority in the industry and attract more customers
Accomplishments
Achievements: -
Positive YoY AOP growth for ANZ upgrades business
Best TSR across Global
Global Sales enablement project execution
A3 tool Development
Represented the business in Dell Tech summit and Dell Tech Forum
Certification
MCSE 2008 and 2012 R2 certification (Beginner Level)
Timeline
Technical Support Specialist
Dell International Services
11.2014 - 04.2016
Engineer - Product support
HCL Technologies – BPO Services
01.2011 - 09.2014
B.E –Electrical And Electronics -
Ramakrishna College of Engineering
04.2001 -
Senior Enterprise Infrastructure Specialist
Dell Technologies
5 2016 - Current
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