Senior Product Manager with 9+ years taking digital banking and payments products from concept to market | GMV >200 Cr INR | Product Strategy | Customer Experience Enhancement | Team Management | Lending | Payments | Fintech
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Product Manager
Airtel Payments Bank
01.2023 - Current
Managed product implementations for 10+ product features/enhancements in the area of Lending, Payments and Digital Banking based products
Created 10+ Customer Journey from 0 to 1 and launched it on both Mobile Web and Native App
Designed and implemented multiple A/B experiments(0->1) and validated the hypothesis
Driving the lending business(GMV >200 Cr INR) across 3 financial products (PL , BL and GL)
Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
Proficient in tools like Jira, Confluence, Kibana, and Figma, facilitating seamless collaboration and project management within agile product development teams
Leading a team of 3 people - 1 Product Manager , 1 Product Operations and 1 Product Analytics to drive the product roadmap
Owned external integration with new lending partnerships(banks and NBFCs) on platform.
Championed customer feedback loops to continuously refine products according to evolving customer requirements.
Senior Product Manager
IndusInd Bank
05.2021 - 01.2023
Managed to release 12 features across 3 sprint cycles which lead to overall revenue impact of $1M
Transformed user pain points into 90+ events for digital products to track usage and analyze purchase pattern
Defined product vision, created roadmap and prioritized features using RICE framework for the platform
Directly led a team of 2 Product Managers and indirect ownership of engineering pod consisting of 5 tech developers and QA to drive the product road map.
Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
Mentored junior Product Managers in effective project management techniques and industry best practices.
Product Manager
YES Bank
04.2017 - 04.2021
Managed product implementations for 50+ product features/enhancements in the area of Digital Banking and API based products with a customer base of over 4 million
Created 20+ Customer Journey from 0 to 1 and launched it on both Mobile Web and Native App
Designed and implemented 8+ A/B experiments(0->1) and validated the hypothesis of Urgency, Value proposition & Trust levers which improved the New to Bank Onboarding from 15% to 25%
Over 4 years of experience in creating product strategy documents such as business cases, BRDs, BSDs , MRDs and PSDs.
Software Engineer
Tata Consultancy Services
10.2012 - 06.2015
Worked primarily as SQL developer for banking projects
Handled projects for a Big 4 bank of USA in LOBs -Retail Services, Credit Business, Mortgage Banking, Consumer Banking
Involved in the development of over 6 new modules with a budget of 6mn USD over 32 months on bank's data warehouse
Development Lead of Wave 6 Auto team comprising 5 members in charge of data migration project.