DATTA SAI EDGI
Patancheru
Summary
A results-driven highly motivated technical individual with over 3 years of hands-on experience in mainframe operations, technical support, and systems troubleshooting. Proficient in monitoring, diagnosing, and resolving complex technical issues within mainframe environments. Recognized for a proactive approach, strong analytical skills, and the ability to collaborate cross-functionally to meet business objectives.
Overview
4
4
years of professional experience
Work History
Associate Consultant
Capgemini
Hyderabad
08.2024 - Current
- Lead a team of three members in shifts, and during release activities, also mentor new hires.
- Participated in client meetings, offering insights and updates on project status.
- Supported the collection and analysis of client feedback for service improvement.
- Provided ongoing support and maintenance for implemented business solutions.
Senior Analyst
Capgemini
Hyderabad
07.2023 - 08.2024
- Performed troubleshooting as per the knowledge articles, and suggested improvements.
- Mainframe batch monitoring, OPC error handling, planning of jobs, and dealing with front office requests.
- Utilized a document management system to organize company files, keeping up-to-date, and easily accessible data.
Analyst
Capgemini
Hydeabad
11.2021 - 07.2023
- Provided L1 support within the Global Command Centre for AXA's mainframe teams in Belgium and Germany regions.
- Performed business-ready checks for critical applications and batch jobs, along with batch processing.
- Managing incidents, changes through Endevor, problems, and creating RCA during BAU, performing daily checks, and health checks.
- Knowledge of ITSM tools, such as ServiceNow and Silva.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained a positive working relationship with fellow staff and management.
Education
Bachelor of Technology - Computer Science Engineering
CMR Institute of Technology
Hyderabad08-2021
Board of Intermediate - MPC
Sri Chaitanya JR Kalashala
Hyderabad04-2017
SSC -
Triveni Talent School
Hyderabad05-2015
Skills
- Quick analysis and problem solving
- Mainframe interfaces (TSO, Hoblink, ISPF, OPC)
- HMC Operations
- ITSM tools (ServiceNow, Silva)
- Python
- Basic C
- SQL
- Batch processing
- Incident management
- Change management
- Knowledge management
- Windows, Linux, and network administration in cloud infrastructure services
- Good communication skills
Awards/Certifications
- Won a Spot award for working well for the clients
- Certified in TCS-ION Career Edge-Young Professional
- Certified in Introduction to Programming using Python by the University of Michigan, and offered through Coursera
Hobbies/Extras
- Gardening
- Cooking
- Playing outdoor games
- Listening to music
Timeline
Associate Consultant
Capgemini
08.2024 - Current
Senior Analyst
Capgemini
07.2023 - 08.2024
Analyst
Capgemini
11.2021 - 07.2023
Bachelor of Technology - Computer Science Engineering
CMR Institute of Technology
Board of Intermediate - MPC
Sri Chaitanya JR Kalashala
SSC -
Triveni Talent School
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