To provide seamless service and reduce production downtime by having better quality of validation and efficient processes in place to reduce rate of failure which will in turn contribute towards business growth. Seasoned Operations Manager and talented leader with experience in applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Hi, I’m
David Rodrigues
IT Operations Manager
Mumbai,Maharashtra
Summary
Overview
2
years of professional experience
1
Certificate
Work History
Suryoday Small Finance Bank
IT Operations Manager
11.2021 - Current
Job overview
- Ensure monitoring and alerts are setup and appropriate actions are taken based on the alerts.
- Work closely with teams across the domain for high-quality implementation.
- Manage Incident, Problem, Change, and performance management.
- Conduct periodic reviews with the teams and understand the challenges and propose resolutions.
- Apply industry best practices to ensure operational stability.
Propose plans to improve service standards and reduce downtime across environment. - Explore opportunities to optimize and ensure we are in line with business requirements.
- Reduce chances of manual error by introducing automation where possible.
- Analyze the security and compliance aspects of any change/deployment in the organization.
- Analyze the situation to identify the problem, create solutions, implement these solutions.
Education
ICFAI Business School- Mumbai
PGPM (Marketing/H.R)
01.2022
University Overview
Sheth L.U.J and Sir M.V College, Andheri (E)
B.Sc.I.T
01.2019
University Overview
Skills
- Leadership
- Problem Solving
- Strategy Development
- Decision Making
Accomplishments
Accomplishments
- Project: DC Migration
- Handled migration project for 60+ functional and security applications.
- In charge of setting up the change management process.
- Looking after the security as well as regulation compliance and taking corrective actions where required.
- Setting up targets and ensuring timely delivery by all owners
Vendor management. - Managed incidents during the transition.
- Finding the root cause of an incident and implementing permanent solutions.
- Project: Setting up DR for 25+ applications
- Managing the DR setup readiness.
- Guiding the team for application level checks, and rectifying any issues/discrepancies in the setup.
- Ensuring all pre checks are completed and resolving any issues that might interfere in successful completion of the drill.
- Strategically analyzing and planning the drill dates based on the business impact and usage.
Certification
- Data analytics and A.I
Languages
Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
IT Operations Manager
Suryoday Small Finance Bank
11.2021 - Current
ICFAI Business School- Mumbai
PGPM (Marketing/H.R)
Sheth L.U.J and Sir M.V College, Andheri (E)
B.Sc.I.T
Computer Literacy
Computer Literacy
Windows, RHEL
Personal Information
Personal Information
- Hobbies: Football, Travel, Adventure Sports
- Date of Birth: 02/26/99
Computer Literacy
Computer Literacy
Windows, RHEL
Personal Information
Personal Information
- Hobbies: Football, Travel, Adventure Sports
- Date of Birth: 02/26/99
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