Accomplished leader with over 23 years of experience in the financial services sector, notably with J.P. Morgan, Goldman Sachs, DWS Deutsch Wealth Services,Standard Chartered Bank, and TCS India. Excelled in operations management and customer relationship management, driving significant improvements in compliance operations and fund services. Renowned for exceptional communication skills and a proven track record in enhancing team performance and revenue forecasting.
Business Forecasting Strategy Development
Customer Success Business Excellence
Thought Leadership Client Management
Project Planning and Scoping, Delivery
Stakeholder and Partner Relationships
Business Transformation Innovation
Cost Reduction and Expenditure Management
High-Impact Business Engagements
Project Management Incident Management
Operations Management (Corporate Banking, Retail Banking, Consumer Banking, Capital Markets, Wealth & Investment Banking and Asset Management)
Treasury Nostro Reconciliations Cash Management and Investigation
SWIFT Payments Messaging Fund Transfer Investigations MIFT Faster Payment CASS Switch Scheme
Commercial Lending Loan Operations
Debit Card Disputes
CIP Sanctions and Embargo Filtering
Risk Assessment and Mitigation
Fraud Investigation Operation
Financial Management
Regulatory Reporting Team Leadership
Risk and Performance
Transitioning Re-engineering
Internal External Audit
Fund Accounting Fund Services
KYC AML Due Diligence
Policy & Procedure Development
Life Cycle of Trade
Client On-boarding, Off-Boarding and Account Maintenance
Lean Six Sigma Champion Certified Master Green Belt
Quality Assurance
Key Strengths
Teamwork and Collaboration
Time management abilities
Operations management
Excellent Communication
Customer Relationship Management
Employee Coaching and Mentoring
Revenue Forecasting
Problem-solving aptitude
Data-driven decision-making
Interpersonal Communication
Multitasking Abilities