Davinder Kuril
Vadodara
Summary
Results-oriented Sales Leader skilled in strategic planning and customer relationship management. Expertise in market analysis and revenue growth drives key account expansion and client engagement. Delivers impactful negotiation and communication strategies, leading cross-functional teams to enhance customer satisfaction and business efficiency.
Overview
4
4
Languages
1
1
Certification
24
24
years of professional experience
Work History
Director of National Accounts Gujarat
The Indian Hotels Company Limited
05.2025 - Current
- Manage relationships with key national accounts across diverse markets.
- Negotiate contracts with key national accounts based on their individual requirements.
- Collaborate with sales teams to align objectives and drive revenue growth.
- Develop strategic plans to enhance customer engagement and satisfaction.
- Analyze market trends to identify opportunities for account expansion.
- Identify opportunities for expanding business within the existing client base or through new contacts.
- Establish regular communication channels with clients to address needs promptly.
- Oversee contract negotiations to ensure favorable terms for the organization.
- Engaged current customers to assess satisfaction, identify needs, and introduce new services.
- Re-engage lapsed accounts to establish relationships and promote products.
- Grew brand awareness by increasing market penetration with customer-focused approaches.
- Increased profit opportunities by generating new accounts and managing existing customer base to meet advertising needs.
- Implement best practices for data management and reporting within accounts.
- Assist in developing pricing models that allow the company to remain competitive while still maximizing profits.
- Maintain current knowledge of market conditions affecting national accounts operations.
- Monitor performance metrics such as revenue growth and profitability for assigned accounts.
- Generate reports detailing the progress made towards achieving goals set by the National Accounts team.
- Create presentations showcasing the company's products and services for potential new clients or existing ones needing additional services.
- Developed new hotel penetration and retail market opportunities to enhance bottom-line profits.
- Increase sales by growing territory and market share through effective cross-selling tactics.
- Recognized potential in pre-purchase markets to drive sales.
Sales Manager
Grand Mercure Vadodara Surya Palace
Vadodara
08.2023 - 04.2025
- Played a key role in hospitality industry by driving revenue and ensuring successful sales efforts for hotel.
- Accountable for developing and promoting business through proactive direct sales, marketing, telemarketing, direct mail, appointment calls, and hotel visits
- Develop strategic action plans to drive measurable total sales revenue
- Identified areas of possibility in performance and recommended tools and sales training to improve sales team performance
- Trained and mentored sales team to improve performance and product knowledge.
- Developed comprehensive sales plans and strategies to align with team goals and achieve revenue objectives.
- Managed market sales techniques in opportunity management, account management, local catering, business travel, and stay extension sales.
- Identified and targeted specific market segments, successfully selling memberships to corporate clients.
- Collaborated with marketing to develop promotional campaigns for hotel services.
- Analyzed market trends to adjust pricing strategies and service offerings.
- Generated weekly membership data for analysis and monthly reports on membership status, renewals, attrition, and new and potential signatures on all accounts
- Maintained strong client relationships and facilitated communication between departments to execute all convention specifications.
- Coordinate and supervise the executions of all banquet conventions to ensure clients' specifications are adhered to and that the convention runs smoothly and efficiently.
- Establish and maintain seamless coordination & cooperation with all departments to ensure maximum cooperation, productivity, morale, and guest service.
- Support the company's philosophy towards employee development and morale and institute programs to ensure effectiveness and promotion of this philosophy within the department.
- Managed the smooth, efficient, and cost-effective operation of all banquet food and beverage service functions.
- Motivate and develop the team to ensure the smooth functioning of the department and promote teamwork.
- Ensure the team is well informed of the department's objectives and policies.
- Created and managed event budgets, ensuring all expenses were within the allocated budget.
- Negotiate contracts with suppliers, such as catering services, audio-visual providers, and decorators, and manage vendor relationships.
- Collaborate with stakeholders to design event programs, schedules, and agendas and secure relevant speakers and entertainment.
- Oversee the setup, execution, and tear-down of events, addressing any issues that may arise during the event.
- Conduct post-event evaluations to assess the event's success, gather feedback, and identify areas for improvement.
- Grand Mercure Vadodara Surya Palace is an Accor Hotel Group centrally located in Vadodara with 145 contemporary rooms and 10 banquets. It holds more than 500 Social Events and 700 conferences in a year.
- Prepared monthly reports with explanations and analysis, individual contribution reports, and event cost report.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Regional Sales Manager
Richminds Digital Pvt ltd
08.2021 - 07.2023
- Pitched PSUs and government organizations for end-to-end recruitment services for online and offline examinations, enhancing service reach.
- Coordinate and convince the higher authorities to get the work order on a nomination basis or an expression of interest
- Conduct meetings with the CMD, HR TEAM, and other Core members of the Organization
- Engaged in limited and open tenders, securing contracts and expanding organizational opportunities.
- Coordinating with the project manager for the allocation of the center for examination
- Coordinating with the content department for the question bank
- Coordinating with the team for the center allocation, admit card format, and issuance
- Coordinated with organization and team to finalize exam dates and locations, ensuring smooth examination processes.
- Coordinating with the team for the result declaration and if the organization wants to conduct the interview session, then help them with the interview panel.
- Richminds is an organization that works for BECIL (Broadcast Engineering Consultant India Limited), a PSU company, to provide a recruitment solution with an online registration process for both offline and online examinations, using in-house developed software and an expert team. Richminds also works for a few government organizations to provide recruitment services.
Director–Retail Sales (Vadodara)
Himanshu Travels Pvt ltd
Vadodara
07.2019 - 07.2021
- Directed customer service initiatives to ensure positive traveler experiences across all platforms.
- Analyzed market trends to inform business decisions and competitive strategies.
- Conducted sales and marketing analysis to identify potential market opportunities and inform strategic decisions.
- Led strategic planning initiatives to enhance travel service offerings.
- Developed vendor partnerships that enhanced customer satisfaction and elevated service quality.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Managed operations by establishing work plans and financial objectives to ensure organizational efficiency.
- Managed budgeting and financial planning processes for the organization.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Conducted research on new products to evaluate market potential and consumer interest.
- Managed visa applications for various categories including tourist, work, and permanent visas.
- Priority Partner of Make My Trip (India) Pvt Ltd
Deputy Manager –Retail Sales(Surat)
Make My Trip (I) Pvt. Ltd
Surat
03.2013 - 07.2019
- Managed team operations to enhance customer service quality and satisfaction.
- Supervised the department’s daily operations and ensured the utmost productivity and achievement of sales targets.
- Developed strategies that optimized sales performance and motivated associates to meet personal sales targets
- Drove financial results and key performance indicators through strategic planning and execution.
- Developed training programs for staff to improve operational efficiency and service delivery.
- Motivated team members by fostering a positive work environment and encouraging collaboration.
- Train and guide sales staff to focus on the department’s sales strategies as per the company standards.
- Maintain good professional relationships with customers on premises and design retention strategies for regular customers.
- Manage all communication with existing clients to maintain long-term relationships through various modes such as telephone and email.
- Created a welcoming environment for customers and team members through effective communication and support.
- Collaborate with marketing teams to execute promotional campaigns and drive engagement.
- Analyze and ensure effective implementation of all brand guidelines regarding process layout, visual merchandising, stock, and fixture positioning to maximize customer satisfaction.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Worked closely with customers to understand needs and resolve diverse issues.
- Recommended solutions that improved process profitability and efficiency.
- Analyze sales data to identify trends and adjust strategies accordingly.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
- Coordinate with the department manager to facilitate the daily inventory process to maximize profits
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Led weekly team meetings to align goals, share updates, and address challenges effectively.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Prepared monthly progress reports detailing achievements against set targets.
- Implementing and adhering to daily, weekly, and monthly systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager Retail Sales
Sachinam Travels Pvt ltd.
03.2005 - 02.2013
- Using my travel experience to sell products and destinations to Channel partners such as Travel Agents based across Gujarat, Providing exceptional customer service in person, over the phone, and via email.
- Managed team to ensure sales contributions from all members.
- Motivated team members to achieve high performance through encouragement and support.
- Assisted team members in overcoming challenges during the sales conversion process.
- Identified improvement areas in low performers and supported their development.
- To deliver over-achieving performance for the nesting team every month without escalations and losses.
- Managed client communications and addressed escalations to ensure satisfaction.
- ‘Consistency Team Leader’ performer for over-achieving monthly targets for the Nesting Team.
- Advising customers on travel regulations, visas, and local customs.
Branch In charge
Westbound Educational Services Pvt. Ltd.
10.2002 - 11.2003
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized problem-solving skills to address and resolve customer issues effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Led a team with minimal resources to achieve project goals.
- Coordinated immigration processes, including work permits and visa documentation, to meet customer needs effectively.
- Processed student visa applications in the UK, ensuring compliance with immigration regulations.
- Also responsible for preparing and sending weekly and monthly reports from the Branch Office to the Quarter.
Education
M.Com Part1 - First Class
Gujarat University
Ahmedabad12-2002
B. Com - First Class
Gujarat University
Ahmedabad12-2001
Skills
- Customer relationship management
- Account Development
- Client engagement
- Sales strategy development
- Revenue growth
- Market analysis
- Client Segmentation
- Negotiation Skills
- Pricing strategy
- Strategic planning
- Data management
- Opportunity Management
- Project Planning
- Operations Management
- Analytical Ability
- Team collaboration
- Effective communication
- Problem solving
- Presentation creation
- Relationship building
- Relationship management
Personal Information
Date of Birth: 08/10/79
Awards Acc Colades Achievements
- Awarded Extra Miles Awards-Recognizing A Few Of Our Women Champion– 03/01/19 at Make My Trip
- Awarded The Sales Squad of the Quarter – 07/01/18 to 09/30/18 performance at Make My Trip
- Awarded Best Employment of the Month– Achievement against Target across India at Make My Trip
- Awarded Fam Trip to Bali for Achieving the contest across India at Make My Trip
- Awarded Meet with Bollywood stars for Achieving the contest at Make My Trip
- Attended many seminars for Team Management held at Make My Trip
- Awarded Long Term Incentive Plan from 07/01/16 to 06/30/18 for my performance at Make My Trip
- Awarded Fam Trip to Dubai & Europe for the best performance at Sachinam Travels Pvt Ltd
- Honored with a certificate from Malaysia Truly Asia by the Malaysian Tourism Board and a trip to Malaysia
- Accredited with a certificate for South Africa by the South African Tourism Board
- Accredited with certificates for France, Thailand, Egypt, and Switzerland from Kuoni Academy
- Accredited with certificates for Jumeirah Maldives, MSC Cruise Certificates, Visit California, Orlando Travel Academy, Visit Florida, Switzerland Certified Expert, and South African Specialist
- Participated in Gujarati Drama at the state level and was rewarded as the runner-up in 2000-2001
- Participated in many cultural programs and dance performances during Schooldays
- Selected as the “Kabaddi Captain” of the school for the year 1994-1995
Certification
- Certificate from Malaysian Tourism, France Tourism, Singapore Tourism, Switzerland Tourism, 100% Pure New Zealand Tourism, Visit California, MSC Cruise, Thailand Tourism, Jumeirah Maldives, Atlantis Ambassador, Dubai, Germany Tourism
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Gujarati
Proficient (C2)
C2
Punjabi
Elementary (A2)
A2
Timeline
Director of National Accounts Gujarat
The Indian Hotels Company Limited
05.2025 - Current
Sales Manager
Grand Mercure Vadodara Surya Palace
08.2023 - 04.2025
Regional Sales Manager
Richminds Digital Pvt ltd
08.2021 - 07.2023
Director–Retail Sales (Vadodara)
Himanshu Travels Pvt ltd
07.2019 - 07.2021
Deputy Manager –Retail Sales(Surat)
Make My Trip (I) Pvt. Ltd
03.2013 - 07.2019
Assistant Manager Retail Sales
Sachinam Travels Pvt ltd.
03.2005 - 02.2013
Branch In charge
Westbound Educational Services Pvt. Ltd.
10.2002 - 11.2003
M.Com Part1 - First Class
Gujarat University
B. Com - First Class
Gujarat University