Dawood Ali
Hyderabad
Summary
Dynamic Operations Manager with a proven track record at Infoesearch ITES Pvt Ltd, excelling in project management and client relationship management. Spearheaded strategic initiatives that drove revenue growth and enhanced team performance. Adept at workforce training and cost reduction, fostering a culture of innovation and accountability within diverse teams.
Overview
15
15
years of professional experience
Work History
Operations Manager - Localization & Client Relations
Infoesearch ITES Pvt Ltd
Hyderabad
01.2024 - Current
- Contributed to AI tool development through comprehensive testing across multiple languages.
- Executed strategic plans aligned with company objectives, driving revenue growth and market share expansion.
- Fostered a collaborative culture within theoperations team, enhancing innovation and accountability.
- Managed vendor and supplier partnerships to optimize budgeting and resource allocation.
- Cultivated strong client relationships through proactive account management and timely issue resolution.
- Oversaw budget management and resource allocation to enhance productivity and profitability.
- Recruited top talent, provided ongoing training, and nurtured a positive team environment.
- Implemented business strategies that increased revenue and captured new market opportunities.
Team Manager
Infoesearch ITES Pvt Ltd
Hyderabad
04.2020 - 12.2024
- Established clear team goals and monitored progress, adjusting strategies to achieve targets.
- Coached team members through corrective action processes to enhance performance.
- Conducted regular evaluations, delivering constructive feedback and development plans.
- Tracked team performance against goals, identified improvement areas, and provided actionable feedback.
- Managed budget and resources effectively, reducing costs while maintaining high-quality standards.
- Set performance objectives and deadlines aligned with the company vision and strategic plans.
Team Leader - Project Management
Infoesearch ITES Pvt. Ltd.
Hyderabad
04.2017 - 04.2020
- Presented regular project status updates to customers, maintaining open communication.
- Consistently exceeded client expectations by delivering exceptional results through strong leadership and efficient processes.
- Prepared and submitted project invoices for timely review and approval.
- Tracked project and team member performance to promptly address mistakes or delays.
- Recruited and managed personnel to achieve performance and quality targets.
- Developed strong leadership skills by managing projects from initiation to completion.
Assistant Team Lead
Infoesearch Pvt Ltd.
01.2014 - 04.2017
- Conducted weekly team meetings to share company news and updates.
- Investigated production issues and implemented effective resolutions.
- Fostered professional relationships with team members to enhance issue resolution speed.
- Trained and mentored team members to boost productivity and commitment.
- Managed leave requests and arranged coverage to ensure operational continuity.
- Responded promptly to emails, voicemails, and written correspondence.
Caption Editor
Infoesearch ITES Pvt Ltd
01.2013 - 01.2014
- Enhanced content accuracy through meticulous proofreading and fact-checking.
- Streamlined captioning processes by implementing efficient workflows and techniques.
- Minimized errors in closed-captioning files by conducting thorough quality control checks prior to delivery.
- Provided constructive editorial feedback to transcribers to elevate their output quality.
- Managed multiple projects concurrently, consistently delivering accurate captions ahead of schedule.
- Maintained high attention to detail throughout all assignments.
Script Associate
Infoesearch ITES Pvt Ltd
01.2012 - 01.2013
- Transcribed various video files, including discussions on Christianity, renovation, and cooking.
- Assisted new team members in achieving high-quality transcriptions.
- Processed informative videos, TV shows, movies, and documentaries for clarity and accuracy.
Caption Associate
Infoesearch ITES Pvt Ltd
01.2010 - 01.2012
- Synchronized content with videos for enhanced viewer engagement.
- Created captions for television shows, movies, and documentaries.
Education
LLB - Advocate
Osmania University
05.2025
B.Com - Commerce
Dr B R Ambedkar College
12.2013
Skills
- Cost Reduction
- Client relationship management
- Project management
- Workforce training
- Customer retention
- Organizational Development
- Operations Oversight
- Hiring and Onboarding
- Multitasking Abilities
Languages
- Urdu
- English
- Telugu
- Hindi
Accomplishments
- Awarded a Long-term Association Award
Timeline
Operations Manager - Localization & Client Relations
Infoesearch ITES Pvt Ltd
01.2024 - Current
Team Manager
Infoesearch ITES Pvt Ltd
04.2020 - 12.2024
Team Leader - Project Management
Infoesearch ITES Pvt. Ltd.
04.2017 - 04.2020
Assistant Team Lead
Infoesearch Pvt Ltd.
01.2014 - 04.2017
Caption Editor
Infoesearch ITES Pvt Ltd
01.2013 - 01.2014
Script Associate
Infoesearch ITES Pvt Ltd
01.2012 - 01.2013
Caption Associate
Infoesearch ITES Pvt Ltd
01.2010 - 01.2012
LLB - Advocate
Osmania University
B.Com - Commerce
Dr B R Ambedkar College
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