Dawood Shaik
Ananthapuramu
Summary
Senior Manager with extensive experience at Dell Technologies, specializing in project management and operational excellence. Demonstrated success in leading cross-functional teams and implementing agile methodologies to enhance product management strategies. Expertise in cloud services and stakeholder engagement, resulting in improved team performance and customer satisfaction. Acknowledged as a 'Rockstar Manager' for outstanding leadership capabilities.
Overview
26
26
years of professional experience
6
6
Certifications
Work History
Senior Manager, Software Engineer IT
Dell Technologies
Bangalore
04.2021 - Current
- Drove operational excellence by leading cross-functional teams in strategic initiative development.
- Managed timelines and resources to ensure project alignment with organizational objectives.
- Formulated policies that enhanced operational efficiency and compliance across the organization.
- Conducted thorough assessments of overall performance to pinpoint improvement opportunities.
- Provided mentorship to junior managers in leadership skills and effective team development strategies.
- Directed a team of 15+ employees through goal-setting, task delegation, and performance monitoring.
- Collaborated with various internal departments for successful project execution within budgetary limits.
- Educated junior staff on essential business processes, customer service expectations, and quality control measures.
Senior Manager/Product/Program/ Project Manager
Dell Technologies
Bangalore
12.2012 - Current
- Manager for PDC (Product Data Chat), App Pulse Product Teams, ACC (Availability Command Center) L1/L2 support, QE (Quality Engineering) Test, RM (Release Management) and Customer Advocacy teams of PXP (Product Experience Platform) organization.
- Defined and successfully implemented Test Strategy for QE Team aligning to org objectives.
- Set OGSM (Objective, Goal, Strategy, Measure) aligning to strategy and helped teams to accomplish/achieve.
- Modernized and simplified test execution in both prod and non-prod environments building ‘App Pulse’ Product.
- Ensured ACC team to have customer focus and provide great customer experience, come-up with an idea to have product data chat (PDC) app to engage customers with analysts for quick resolution in incidents.
- To have great team member experience came up with an idea to have AI Tool: ‘Support Buddy”, which can provide RCA /solution for incidents by looking into its knowledgebase/ learned from previous incidents!
- Rated ‘Rockstar Manager’ by team members in an anonymous feedback survey (Tell Dell), continuously in a row since 2021.
Senior Manager, Product Management - IT
Dell Technologies
Bangalore
11.2019 - 04.2021
- Transitioned and transformed to new role as people manager for Product Manager across PnT (Product and Transformation Team).
- CPL (Cross Product Lead) for objective: Speed to Market, worked to define/Set OGSM (Objectives, Goal, Strategy, Measures) and worked with teams to accomplish the same.
- Worked with ACC (Availability Command Center) team to get insight to product model and have hands-on experience.
- Worked with TDMT (Test Data Management Team) to enable them to serve test data needs across the org to have seamless experience especially from Product Data involve various Business and IT stakeholders.
- Ensured all the teams across PnT transformed and practice product model, while NOT losing focus on customer engagement/delivery and compliance.
- Kept team always engaged and their needs taken care with empathy especially during unprecedented situation due to COVID-19 Pandemic.
Consultant, Product Management – IT
Dell Technologies
Bangalore
01.2019 - 11.2019
- Transformed Domino-RTB and Domino-Transform feature teams to balanced teams to adopt Product Model aligning with Dell digital Transformation.
Consultant, Program Management – IT
Dell Technologies
Bangalore
04.2018 - 01.2019
- Responsible for the managing and delivering several strategic and tactical programs/projects in MDM space from Domino-RTB and Domino-Transform Teams.
- Delivered programs: Migrating Domino to Dell Technologies Cloud (Dell Data Center), Flex billing from Domino-RTB (Run the Business) Team and ISG from Domino-Transform team apart from various CRs and Fixes for the Incidents.
Sr. Advisor Program Management
Dell Technologies
Bangalore
10.2014 - 04.2018
- Responsible for the managing and delivering several strategic and tactical programs/projects in MDM space products: Domino, Harmony, PIM Data Hub and PDSL throughout the project lifecycle, including project initiation, project delivery, post implementation review and project close out / handover.
- Delivered programs: Global Option and EMC Rev Cycle programs from Domino app.
- Delivered programs: ‘POD Labels’ and ‘S&P Dynamic SKU’ working with stakeholders : Business Users, BPMs (Business Partner Managers), BAs(Business Analysts), BSAs(Business System Analysts), EAs(Enterprise Architects), SAs(Solution Architects) , TAs(Technical Architects), Dev Teams, Test Teams, EMS (Environment Management & Systems )/ Build Teams, L3 Teams, App support teams, Infra structure teams (System Engineers, DBAs, CITRIX, Network expertise so on..), Release Managers, Change Managers, Compliance (Data Classifications), Audit teams, Security Teams ( GSRM- Global Security Risk Management , DR - Disaster Recovery etc. Compliance Teams so on...
- Delivered SCMP retirement program to retie a legacy app and move to new app Domino, which reduced the maintenance and increase efficiency and high customer satisfaction.
- As part of this, worked right from scratch onboarding, building new team, make them adopt agile-scum and get 100% done attainment.
- Delivered Order Code Hardening program to take care of the order codes when SKU / Option is deactivated, or Option is deleted (through workflow, UI, mass upload, and ops manager).
- Also worked on Infrastructure and compliance programs like Windows Upgrade, SOA Upgrade, WebLogic Upgrade and SQL Upgrade.
- Work closely with Product Owner and interlock teams.
- Organized and facilitated scrum ceremonies (sprint grooming/planning meetings, daily stand-up meetings, reviews/demos, retrospectives) and other agile project related meetings.
- Resolved impediments, interpersonal issues to work towards a harmonious work environment.
- Protect team from over-commitment, manage backlog, and prioritize resolution of defects/bugs.
- Empowered teams to self-organize and grow cross-functionality.
- Ensured the daily, sprint and release commitments.
- Timely status communication to all stakeholders and keep all on same page and up to date.
- Track and communicate team velocity and sprint/release progress.
- Demonstrated ability to bridge the gap between IT, Business Users, & Executive Leadership.
IT Project Management Advisor
Dell Technologies
Bangalore
12.2012 - 09.2014
- Delivered numerous interlocking projects and major complex programs like POD Label, Dynamic SKU in MDM space for products: PIM Data Hub and Harmony. These programs driven in waterfall.
Program Manager/Consultant
UST Global
Bangalore
10.2010 - 11.2012
- Moved Bangalore at client place from Trivandrum as Program Manager.
- Delivered numerous interlocking programs/projects with cross functional teams associated with MDM apps: Harmony, PIM Data Hub, PDSL and BO.
- From PDSL: Version consolidation, Retirement of SOA Layer and set up new Infrastructure for PDSL as Class-1 app.
- Also set up infrastructure for new app: PDSL-AIC.
Project Manager
UST Global
Trivandrum
06.2009 - 09.2010
- Responsible for managing the implementation of project: EPDS (Enterprise Provider Data Support), Claims Renovation, SSB (State Sponsored Business) for one of the clients in US Health care domain.
- Responsibilities include client interaction, onsite/offshore team co-ordination, creating project plan, work breakdown structure, resource estimates, work allocation, quality and developing high-level plans & estimates for the rest of the project.
- Managed a team of 25+ at Onsite/Offshore spread across different locations.
- Point of contact for Offshore team, Onsite Manager and the Client for overall delivery & status reporting.
- Responsible for Resource management/Resource Planning and Client Interaction.
- Facilitated weekly internal and external meetings on progress.
- Timely status communication to all stakeholders.
Principal Consultant
Sierra Atlantic (Hitachi Consulting)
Hyderabad
12.2008 - 03.2009
- Worked on developing Architecture/design, build proof-of concepts to demo customers during pre-sales.
- In parallel, worked on building and mentoring/coaching teams, providing architectural/design support on gaming projects.
Sr. Team Lead
Persistent Systems Ltd
Hyderabad
03.2008 - 11.2008
- Worked on HR Product: 'Success Factors', travelled to client location at USA, got KT, built offshore team and provided support.
- Success Factors [Mar 2008-Nov 2008]: Product for Performance and Talent Management. It does the user management and automates different appraisal mechanisms. It has modules-goals, assessments, compensation, development, talent, recruiting, reports and admin. It is a HRM product which automates user management, appraisals, compensation management. I was involved in reporting module which is also called as analytics.
- This is an onsite assignment to understand the architecture, get the transition, build the team at offshore and provide support.
Associate Consultant
Ness Technologies(I) Pvt. Ltd
Hyderabad
11.2006 - 03.2008
- Worked on as associate architect for incentive product: Incentivo for M&T Bank, U.S.A.
- Incentivo - First Release for M&T Bank, U.S.A: banking project for managing incentives of employees. The product has modules: Admin, Incentive Planning & Calculations, Modeling & Forecasting, Reporting and Data Integration.
- Worked as associate architect, involved in design and implementation of base architecture.
- Involved in discussions with client on requirements and functional specifications, prepared High-Level Design.
- Prepared Low-Level Design for Admin, Incentive Planning and Data Integration (Load and Export) modules right from scratch, kick started the development with end-to-end solution using struts, hibernate and spring.
- The base architecture included all cross-cutting functionalities like logging, email, and audit so on…
- On boarded, built team by mentoring and coaching on the product and architecture.
Module Lead
Infosys Technologies Ltd
Bangalore
09.2005 - 09.2006
- Worked as module lead for Banking Product Finacle CRM Version 10.0 for DBS Bank, Singapore.
- Finale CRM - Version 10.0 for DBS Bank, Singapore. This Product is a Universal Banking Solution from Infosys, empowers banks to transform their business leveraging agile new generation technologies.
- This modular solution addresses the core banking, treasury, wealth management, consumer and corporate ebanking, mobile banking and web-based cash management requirements of retail, corporate and universal banks worldwide.
- Involved in enhancement of support module and CRM interface between Finacle CORE and Finacle CRM.
- Responsible for Low Level Design Using UML with IBM Rational Rose, Code Review and considered the execution of the same timely with quality by the resources allocated.
Assistant Professor
Deccan College of Engineering and Technology
Hyderabad
01.2002 - 09.2005
- Taught computer science and engineering subjects like Programming Languages (Java/ J2EE), RDBMS, Software Engineering (SE), Computer Networks, Computer Organizations, Advanced Micro Processors so on...
- To my best tried to bridge the gap between academic curriculum and industry, Mentored, and coached teams to match with industry standards.
- It’s a great feeling to see students I taught, mentored and coached, reaching heights in their career.
Programmer
C.S. Software Enterprise Ltd (CSS Technergy Limited/ COSYN Limited)
Hyderabad
03.2000 - 11.2001
- As a programmer worked on E-Learning product Internet based Automation Product for Education Training Centers (IBTC) [Mar’ 2000– Sept 2001].
Education
Master of Science - Software Systems
BITS Pilani
Pilani, India10-2005
Skills
- Project management and operational excellence
- Stakeholder engagement and effective communication
- Team leadership and development
- Agile methodologies and cross-functional collaboration
- Performance assessment and evaluation
- Data-driven decision making and analytical skills
- Conflict resolution and problem-solving
- Negotiation skills and strategic planning
- Full stack development and product management
- Database management (SQL and NoSQL)
- Cloud services (AWS and Azure)
- Frontend frameworks (AngularJS and ReactJS)
- RESTful APIs and JavaScript programming
- Build tools (Maven and Gradle)
- Spring framework expertise and microservices architecture
- Containerization (Docker and Kubernetes)
- Testing strategies (unit and integration) and quality assurance
- SDLC processes and test-driven development
- Change management and release management
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Kannada
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Certification
PMI–ACP (Agile Certified Practitioner) – PMI ID: 2072382 2017–2023
Accomplishments
⭐ Rockstar Manager (2021–Present) – Awarded by Dell Technologies based on a rigorous 360° LeaderNPS survey. Recognition is given only to leaders whose scores are higher than the company average and whose combined direct team average in My Leader and Team Member Experience categories falls within the top quartile (25%) of all leaders.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager, Software Engineer IT
Dell Technologies
04.2021 - Current
Senior Manager, Product Management - IT
Dell Technologies
11.2019 - 04.2021
Consultant, Product Management – IT
Dell Technologies
01.2019 - 11.2019
Consultant, Program Management – IT
Dell Technologies
04.2018 - 01.2019
Sr. Advisor Program Management
Dell Technologies
10.2014 - 04.2018
Senior Manager/Product/Program/ Project Manager
Dell Technologies
12.2012 - Current
IT Project Management Advisor
Dell Technologies
12.2012 - 09.2014
Program Manager/Consultant
UST Global
10.2010 - 11.2012
Project Manager
UST Global
06.2009 - 09.2010
Principal Consultant
Sierra Atlantic (Hitachi Consulting)
12.2008 - 03.2009
Sr. Team Lead
Persistent Systems Ltd
03.2008 - 11.2008
Associate Consultant
Ness Technologies(I) Pvt. Ltd
11.2006 - 03.2008
Module Lead
Infosys Technologies Ltd
09.2005 - 09.2006
Assistant Professor
Deccan College of Engineering and Technology
01.2002 - 09.2005
Programmer
C.S. Software Enterprise Ltd (CSS Technergy Limited/ COSYN Limited)
03.2000 - 11.2001
Master of Science - Software Systems
BITS Pilani