DAYANA VEGAS
Bengaluru
Summary
Results-oriented Billing and Client Relationship with a proven track record of success in the builder support and healthcare sectors. Demonstrates exceptional ability to foster strong client relationships, ensure accurate and timely billing and invoicing, and maintain compliance with regulatory standards. Skilled in managing service level agreements (SLAs), overseeing data management, and driving process improvements to enhance team performance and client satisfaction. Proven expertise in delivering high-quality results, optimizing operational efficiency, and building collaborative partnerships with clients.
Overview
2
2
years of professional experience
Work History
Process Executive- AR
Omega Health Care
05.2023 - Current
- Client Management:
- - Managing client relationships
- - Preparing estimated invoices for healthcare and medical instruments/supplies
- - Ensuring compliance with HIPAA guidelines
- Service Level Agreement (SLA) Management:
- - Maintaining a 24-hour SLA for 100 applications per week
- - Achieving a quality target of 98%
- Quality Control:
- - Utilizing Pareto analysis and Defect Per Unit (DPU) to measure quality
- Requirement Review:
- - Reviewing detailed product requirements based on documents, contracts, and provided details
- Team Performance Management:
- - Tracking team utilization, productivity, and accuracy
- - Publishing daily reports to the team and weekly reports to clients
- Process Improvement:
- - Rolling out process updates to enhance team quality
- - Creating and maintaining an update tracker, sharing it with the team, and including Minutes of Meetings (MOM)
Education
MSc - Chemistry
Jnanakaveri PG centre
01.2020
BSc - Chemistry, Botany, Zoology
Teresiancollege
01.2018
PUC(PCMB) -
St.Joseph'sSomwarpet
01.2015
SSLC -
Govt High school Nerugalale
01.2013
Skills
- Positive Thinker
- Good communication
- Quick Learner
- Calm and Composed
Languages
English
Kannada
Konkani
Malayalam
Tamil
Hobbies and Interests
- Reading Books
- Playing throwball
- Shuttle Badminton
- Interested in athletics
Timeline
Process Executive- AR
Omega Health Care
05.2023 - Current
BSc - Chemistry, Botany, Zoology
Teresiancollege
PUC(PCMB) -
St.Joseph'sSomwarpet
SSLC -
Govt High school Nerugalale
MSc - Chemistry
Jnanakaveri PG centre