Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Mobile Numbers
Personal Information
Accomplishments
Affiliations
Timeline
Generic

Deeksha Dubey

Ghaziabad

Summary

Dynamic professional with a proven track record at EXL Service.Com, specializing in process improvement and performance monitoring. Adept at mentoring teams and optimizing workflows, leveraging strong analytical skills and excellent time management. Committed to enhancing operational efficiency and driving results through effective collaboration and strategic implementation of best practices.

Overview

8
8
years of professional experience

Work History

Sr. Process Associate

EXL Service.Com (India) Pvt. Ltd.
Noida
10.2022 - Current
  • Facilitated process improvements through detailed analysis and team collaboration.
  • Mentored junior associates to enhance operational efficiency and skill development.
  • Streamlined workflows by implementing best practices and standard operating procedures.
  • Coordinated with cross-functional teams to resolve operational challenges effectively.
  • Developed training materials to onboard new staff and ensure compliance standards.
  • Monitored performance metrics to identify areas for process optimization.
  • Monitored team performance and provided coaching when needed.
  • Created reports on process performance metrics for senior management review.
  • Generated weekly and monthly reports summarizing key performance indicators associated with customer service activities.
  • Onboarded new employees by providing training materials and guidance.
  • Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
  • Developed operational policies, procedures, and standards.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.

Product Expert

K.D.K. Software (India) Pvt. Ltd.
Ghaziabad
01.2021 - 09.2022
  • Having experience demonstrating strong technical, quantitative, or analytical skills of software
  • Reviewed and analyzed market trends and client feedback in order to forecast future trends
  • Created informational and engaging presentations of product lines to demonstrate features for new and existing clients
  • Assist marketing team in developing sales strategies for e-marketing direct mail media advertising campaigns and loyalty programs
  • Acted as product spokesperson at trade shows and events.
  • Trained and educated inter-company personnel on complete product line to promote sales and product development.
  • Excellent presentation skills with the ability to communicate with all levels inside and outside the organization
  • Coordinate the daily activities of the Ad Sales Support team (SET)
  • Sets and effectively communicates goals and expectations to the team
  • Flair for programming languages like SQL, HTML
  • Communicate effectively in Hindi and English, spoken and written
  • Liaise between clients’ end-users and product development team to recommend product enhancements.
  • Giving demo of product directly to clients on call

Accountant

IMPRESSION ADVERTISING
Ghaziabad
04.2019 - 01.2021
  • Preparation of business plan
  • Monthly, quarterly and yearly forecasting
  • Budgeting
  • Financial and statistical analysis
  • Monthly, quarterly and yearly financial reporting
  • Billing, mailing dispatch detail to client
  • Maintaining accounting vouchers

CA HARSH JAIN ASSOCIATION
karkardooma
01.2018 - 01.2019
  • Filling Income tax return of individuals & corporate
  • GST return filing
  • Audit related matters
  • Maintaining clients Accounts in tally

Education

M.com Private - FINANCE

CCS University
01.2022

B.Com Regular -

CCS University
01.2020

12th With Maths -

C.B.S.E Board
01.2017

10th -

C.B.S.E Board
01.2015

Skills

  • Basic Computer Knowledge
  • Tally ERP9
  • GST Returns
  • Income Tax Returns
  • Audit
  • SAP (FICO)
  • Positive thinker
  • Focus on work
  • Excellent time management
  • Multi-tasking
  • Change management
  • Prioritization
  • Strong inter-personal skills
  • Good MS Excel skills
  • Good MS Access skills
  • Process improvement
  • Performance monitoring
  • Workflow optimization
  • Accounting cycle
  • Reporting and documentation

Languages

  • Hindi
  • English

Disclaimer

I hereby declare that the information given above is true to best of my knowledge. If given a chance, I will try my best to come true to your aspiration and will prove my mettle in most trying situations.

Mobile Numbers

  • 9310978118
  • 8506014725

Personal Information

  • Father's Name: Late. Anand Dubey
  • Date of Birth: 12/15/99
  • Gender: female
  • Nationality: Indian
  • Marital Status: Unmarried

Accomplishments

  • Awarded 2 times Best Star performer in quarterly RNR

Affiliations

people , growth, health, environment

Timeline

Sr. Process Associate

EXL Service.Com (India) Pvt. Ltd.
10.2022 - Current

Product Expert

K.D.K. Software (India) Pvt. Ltd.
01.2021 - 09.2022

Accountant

IMPRESSION ADVERTISING
04.2019 - 01.2021

CA HARSH JAIN ASSOCIATION
01.2018 - 01.2019

M.com Private - FINANCE

CCS University

B.Com Regular -

CCS University

12th With Maths -

C.B.S.E Board

10th -

C.B.S.E Board

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Deeksha Dubey