Himanshu Dev
Delhi
Summary
To work in a firm with a professional work driven environment where I can best utilize and apply my skills and knowledge and get a chance to enhance personal as well as professional growth while fulfilling the organizational goals.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Sr. Associate
HDFC Life Insurance
05.2024 - Current
- Took part in lifecycle of complex engagement including Set up, Revenue recognition, monthly account close, monitoring funds processing client invoices
- Completed given task as per Key performance indicators (KPIs) and Service level agreement (SLA).
- Financial analysis including reconcilliation and variance analysis. Analyzing financial metrics such as revenues, costs, expenses, and profitability
- Performed day to day financial transaction, including verifying, classifying, computing, posting, and recording.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Customer Service Executive – Branch Operations
Bajaj Life Insurance Co. Ltd
02.2022 - 05.2024
- Handling new business, Cases revival and renewal.
- Resolving customer’s queries and complaints.
- Policy servicing related issues such as changes that are to be made at the back end with continuous coordination, nominations, with head office, changing frequency of payments, addresses assignment, settling death claims, solving surrender value cases once the policy has been issued etc.
- Preliminary Financial Underwriting, Surrender Retention, Loan Processing, S2R lead generation.
- Revival calling for lapsed and paid-up policies for reinstatement.
- Generating S2S leads and seeking appointments with all walk-in customers for pitching repurchase. System updating, lead allocation and follow ups with Sales for lead closure.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Junior Operator – Risk Management- Collection Department
Home Credit India Finance Pvt. Ltd
10.2019 - 02.2022
- Monitored and analyzed Roll-Rates across 30/60/90 DPD (Days Past Due) buckets, implementing corrective actions that significantly reduced annual credit losses and stabilized portfolio health.
- Maintained meticulous records of all customer interactions and payment promises in the CRM, ensuring data integrity for the Risk Management team.
- Strictly followed regulatory guidelines and internal "Fair Debt Collection" protocols to ensure all recovery activities were conducted ethically and legally.
- Assisted in identifying updated contact information for non-reachable customers using internal databases and basic search tools to resume recovery efforts.
- Utilized persuasive communication and problem-solving skills to offer debt restructuring or settlement options within authorized limits to high-risk customers.
Education
MBA - Finance
DU SOL
01-2025
B.com(P) - undefined
DU SOL
01-2021
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CBSE Board
01-2018
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CBSE Board
01-2016
Skills
Basic Computer knowledge
Diploma in Tally
Basic knowledge of Taxation
Performance monitoring
Interests
Playing Cricket, Listening Music, Learning new skills
DECLARATION
I hereby declare that the above given information is true to the best of my knowledge and I take the responsibility for the same.
Honors & Awards
- Branch Warrior Award ( 2024 ) | [HDFC LIFE ]
Earned within the first 3 months of tenure for rapid integration, exceptional work ethic, and immediate contribution to branch goals. - Employee of the Quarter (JFM 2025) | [HDFC LIFE ]
Honored with the “Employee of the Quarter” award for JFM 2025 in recognition of exceptional performance and consistent achievement across all key performance indicators (KPIs).
Timeline
Sr. Associate
HDFC Life Insurance
05.2024 - Current
Customer Service Executive – Branch Operations
Bajaj Life Insurance Co. Ltd
02.2022 - 05.2024
Junior Operator – Risk Management- Collection Department
Home Credit India Finance Pvt. Ltd
10.2019 - 02.2022
B.com(P) - undefined
DU SOL
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CBSE Board
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CBSE Board
MBA - Finance
DU SOL