DEBADEBA MISHRA
BHUBANESWAR
Summary
Dynamic team leader with 9 years of experience in delivering service results and ensuring adherence to compliance and clinical practices. Strong skills in boosting customer satisfaction through streamlined service delivery and effective team leadership. Experienced in guiding cross-functional teams to accomplish business targets while maintaining rigorous quality and compliance standards.
Overview
9
9
years of professional experience
Work History
Lead Engineer
BPL Medical Technologies Pvt.Ltd
Bhubaneswar
04.2025 - Current
- Manage a team and collaborate with channel partners to ensure seamless execution of service-related activities, including installation, maintenance, and repair of medical devices, while adhering to industry standards and regulatory compliance.
Clinical Application Specialist
Draeger India Private Limited
New Delhi
09.2022 - 04.2025
- Demonstrated device functionality to clinicians, including anesthetists and pulmonologists.
. Conducted medical education sessions, conferences, and workshops to enhance knowledge.
. Collaborated with service and sales teams to meet organizational objectives.
. Trained service teams and channel partner sales engineers on effective product usage.
Senior Service Engineer
Draeger India Private Limited
New Delhi
05.2021 - 09.2022
Operational Manager
Sunrise Enterprises(Channel Partner of Wipro-GE Healthcare))
New Delhi
06.2019 - 05.2021
- Directed cross-functional teams of engineers and backend personnel to achieve timely service delivery.
Elevated customer satisfaction by increasing Net Promoter Score (NPS) from 8 % to 98 %.
Service Engineer
AMTEK Medical Systems(Channel Partner Of Wipro-GE Healthcare))
New Delhi
08.2016 - 05.2019
- Executed installation, maintenance, and troubleshooting of critical care instruments
Education
B.TECH - E & TC
Trident Academy Of Technology
Bhubaneswar05-2015
Skills
- Regulatory compliance
- Team collaboration
- Customer interaction strategies
- Cross-functional partnerships
Accomplishments
- Exceptional customer satisfaction award from Draeger India PVT LTD
Languages
Odia
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Lead Engineer
BPL Medical Technologies Pvt.Ltd
04.2025 - Current
Clinical Application Specialist
Draeger India Private Limited
09.2022 - 04.2025
Senior Service Engineer
Draeger India Private Limited
05.2021 - 09.2022
Operational Manager
Sunrise Enterprises(Channel Partner of Wipro-GE Healthcare))
06.2019 - 05.2021
Service Engineer
AMTEK Medical Systems(Channel Partner Of Wipro-GE Healthcare))
08.2016 - 05.2019
B.TECH - E & TC
Trident Academy Of Technology
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