DEBADRITA BASAK
Summary
Passionate and Results-driven HR professional with 8.5 years of experience driving business growth through talent management, Onboarding and employee engagement, employee relation and HR process optimization for organizational development foster HR Operation and Workforce management contributing operational efficiency. Seeking a competent role in HR to leverage expertise in contribution to positive work culture and support business growth.
Overview
10
10
years of professional experience
Work History
HR Process Lead
Capgemini Technology Services India Limited
12.2022 - 06.2024
- Efficiently designed standard operating procedures (SOPs) for HR processes and executed HR administration work in WORKDAY HRIS platform to optimize various HR processes aligned with business objectives.
- Effectively handled a team of 8 members and helped them to find solutions to the day-to-day functional queries. Established key performance indicators (KPIs) for HR processes recommended ways of continuous improvement to monitor results maintaining cordial team bonding.
- Merit of providing prompt resolution to the issues related to Work force Administration in WORKDAY as per the ticket received in SALESFORCE and SERVICE NOW and monitored the deliverables completed within SLA.
- Conducted root cause analysis and Quality checks on scrubbing Salesforce as well as Service Now data on regular interval to identify process gaps and to ensure 100% accuracy with improvement initiatives, resulting in a 70% reduction in customer complaints.
- Maintained cordial relationships with key stakeholders and SMEs to drive engagement and gather critical insights related to SOPs; consistent improvement in connection across departments (Talent Acquisition, Payroll, Benefits, Employee service) to streamline workflows and exceling global operational efficiency.
- Imparted Buddy training to the new Joiners.
- Analyzed HR data to identify methods, challenges, and areas for improvement. Maintained various general and Ad hoc client specific reports on business process transaction based on Workday notifications, Service now and salesforce cases.
- Monitored project performance metrics and provided regular updates to stakeholders, ensuring transparency and continuous improvement.
Implementation Consultant
Cnergyis Infotech India Pvt. Ltd.
03.2022 - 12.2022
- Efficiently handled Talent Management projects through strategic implementation of SAAS HCM, ensuring alignment with client objectives and programme goals.
- Developed comprehensive project plans that effectively outlined timelines, milestones and resource allocation for successful project execution.
- Created detailed blueprints, protocols and documentation with clients and executed the implementation process from initiation to closure, adhering best practices and methodologies to standardize entire procedures.
- Facilitated communication among stakeholders to ensure transparency throughout the implementation process till project rollouts
HCM Project Co-Ordinator (Freelance)
McNroe Consumer Products Pvt. Ltd.
10.2021 - 02.2022
- Diligently executed the requisite HR activities related to Talent Acquisition, Talent Management and Onboarding, Payroll, Performance Management, Employee Relation, Succession Planning, Exit and Full and final settlement needed for implementation in collaboration with Zing HR while supporting the automation phase.
- worked in close relation with Internal HR & IT Department for all sorts of documentation needed for HCM project implementation
Senior HR Executive
Ensure Support Services Ltd.
07.2018 - 05.2020
- Spearheaded comprehensive talent management processes from new hire onboarding to exit formalities, ensuring a seamless experience for employees at all stages of their employment.
- Implemented employee engagement strategies by leading team meetings, addressing corporate and regional grievances to resolute workplace cohesion and facilitated initiative to enhance workplace morale and a positive organizational culture.
- Streamlined training and development program through LMS process ensuring data accuracy of course catalogue, learner profile and reporting metrics for employee growth.
- Identified career progression opportunities and implemented succession planning strategies to enhance organizational talent retention.
- Efficiently managed Quarterly PMS cycle including performance reviews and appraisals to drive employee performance aided with Rewards and Recognition.
- Effectively handled engaging buddy programmes, MIS business reports, supported internal audits across HR functions, employee record maintenance in HRIS and conducted BGV and PIPs for new joiners. Drove exit interview processes and ensured seamless full and final settlement compliance.
HRBP
Accel Frontline Ltd.
01.2017 - 07.2018
- Executed entire Talent acquisition process along with comprehensive manpower planning, budgeting and BGV, On-boarding & induction process.
- Effectively managed Employee engagement, and Employee Relation.
- Conducted Training and development, Exit interviews and smooth full & final settlement process.
- Effectively maintained HR documentation in Oracle HRMS.
- Adhered to statutory compliance parameters - ESIC, Gratuity, Bonus, P.F. and Maternity Leave.
HR & Admin Executive
Gateway Inn Pvt. Ltd.
05.2014 - 01.2017
- Effectively handled HR Generalist work from recruitment till exit of both white- and blue-collar employees.
- Actively involved in campus recruitment for apprentice.
- Efficiently managed various MIS reports related to hiring, exit, statutory, company asset submission, attendance and employee payroll. Maintained employee database in HRIS HR CRM software.
Education
Diploma - Labour, Employment & Industrial Law, POSH
Lawsikho
Noida, India03.2025
Certificate Programme - HR Management & Analytics
IIM
Kozhikode05.2022
Master of Arts - Mass Communication
Rabindra Bharati University
Kolkata, India07.2008
Skills
- Teamwork and Collaboration
- Problem-Solving
- Leadership
- Vendor Management
- Multitasking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Project Management
- Talent and Workforce Management
Additional Information
Proficient knowledge in HCM tools - Workday SAAS (End-User), Salesforce (Ticketing Tool), Service Now (Ticketing Tool), Zing HR SAAS, Taleo, Citrix, Oracle HRMS, Sugar CRM, Microsoft Office 365
Timeline
HR Process Lead
Capgemini Technology Services India Limited
12.2022 - 06.2024
Implementation Consultant
Cnergyis Infotech India Pvt. Ltd.
03.2022 - 12.2022
HCM Project Co-Ordinator (Freelance)
McNroe Consumer Products Pvt. Ltd.
10.2021 - 02.2022
Senior HR Executive
Ensure Support Services Ltd.
07.2018 - 05.2020
HRBP
Accel Frontline Ltd.
01.2017 - 07.2018
HR & Admin Executive
Gateway Inn Pvt. Ltd.
05.2014 - 01.2017
Diploma - Labour, Employment & Industrial Law, POSH
Lawsikho
Certificate Programme - HR Management & Analytics
IIM
Master of Arts - Mass Communication
Rabindra Bharati University
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