Debahuti Das
Senior Process Consultant
Pune
Summary
Results-driven IT professional with 9 years of experience in ITIL-based service operations, Software Quality Assurance, and Business Analysis. Proven ability to manage and implement Processes, improve service delivery, ensure software quality, and optimize processes and operations. Strong background in stakeholder management, continuous improvement, and compliance with IT service management best practices.
Overview
17
17
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Process Consultant
Wipro Technologies
06.2022 - Current
- Performing the role of the Lead Process Consultant for a major pharmaceutical client, overseeing Service Assurance Operations, including Incident, Problem, Change, and Service Request Management, while ensuring SLA adherence, quality compliance, and service stability.
- Performed the role of Business Process Analyst by eliciting, documenting, and analyzing business processes, requirements, functional specifications, and process flows.
- Developed a comprehensive Quality Assurance Playbook for SQA services, which served as a primary reference for operational SOPs across functional teams in the ASPAC region.
- Served as a Quality Gate Approver within the IT Change Management process, reviewing key project deliverables, and providing approval decisions as a core stakeholder in the Change Advisory Board (CAB).
- Conducted detailed reviews of project deliverables—including QA plans, QA reports, acceptance approvals, compliance validations, stakeholder sign-offs, and operational readiness—prior to granting QA approval for CAB submissions.
- Led the adoption of industry best practices through LEAN methodologies, and successfully executed LEAN initiatives to demonstrate and improve operational effectiveness.
- Presented MIS reports to senior leadership, highlighting operational strengths and gaps, to support informed business decision-making.
- Delivered process training sessions to team members, focusing on operational excellence and process best practices.
- Possess a strong working knowledge of industry-standard frameworks and methodologies, including ITIL, LEAN, Waterfall, and Agile.
- Strong working knowledge in tools such as ServiceNow, Jira, Excel, PowerPoint, and Maximo.
- Coordinated cross-functional teams to ensure successful implementation of new processes.
Quality Assurance Lead
Wipro Technologies
05.2019 - 05.2022
- Performed the role of a Quality Assurance Lead for the client, and helped in the adoption of Quality Assurance processes for 35 key projects under a portfolio.
- Leading the SQA engineers for the EMEA region, and leading the Quality Assurance for key portfolios within the region.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Streamlined communication between QA and development teams, expediting bug fixes and feature enhancements.
- Enhanced software quality by meticulously executing detailed test plans and identifying critical bugs before product releases.
- Helped stakeholders make Go/No-Go decisions by presenting detailed QA reports and insights during project review meetings.
- Facilitated transition to Agile methodologies, enhancing team flexibility and project turnaround times.
Quality Assurance Analyst
Cloudquest Technologies LLC, USA
10.2012 - 01.2015
- Performed the role of a Senior Test Engoneer for StateFarm Insurance (client) for one of their large Digital Application modernization program.
- Performed manual testing to validate application updates related to regulatory changes impacting electronic forms.
- Ensured end-to-end Quality Assurance and Quality Control for all electronic forms to maintain accuracy, compliance, and usability.
- Acquired and maintained a strong understanding of applicable compliance rules and regulatory requirements to support quality validation efforts.
- Created and maintained weekly defect reports to track, analyze, and monitor defects through resolution.
Software Engineer Trainee
Scorpos Corporate Services Pvt Ltd
06.2009 - 07.2010
- Worked as a 'Trainee Software Engineer' and performed the role of a Software Tester.
- Actively involved in software testing activities across multiple phases of the application lifecycle of the 'Energy Manager' project.
- Performed both white-box and black-box testing to validate functionality, logic, and performance of the assigned module.
- Identified, logged, and supported the resolution of defects in collaboration with development teams.
- Designed and executed test scenarios, and created detailed test cases to ensure comprehensive test coverage.
- Managed defect reporting and tracking throughout the testing lifecycle to ensure timely resolution and quality outcomes.
- Prepared and shared weekly status reports to communicate testing progress, issues, and risks to stakeholders.
Education
Bachelor Of Technology - Computer Science & Engineering
Biju Pattanaik University
Odisha 04.2001 -
Skills
ITIL based Process Operations
Accomplishments
- Supervised team of 3 staff members.
- Achieved SDLC process playbook through effectively definition and design of Agile process and QA framework for a Leading Pharma Client.
- Delivered a Lean implementation project and demonstrated process efficiency by reducing the SQA observations in the projects under a key portfolio
- Provided process trainings ( ITIL - Incident Management, and Change Management processes to the project team members)
- Received "Catalyst Award" for leading the Transition of SQA services from an incumbent supplier for ASPAC region
Certification
GitHub Copilot Level 3
Timeline
GitHub Copilot Level 3
11-2025
Gen AI Foundation
10-2025
Senior Process Consultant
Wipro Technologies
06.2022 - Current
ITIL Foundation Training
08-2021
LEAN Professional Certification
05-2020
Quality Assurance Lead
Wipro Technologies
05.2019 - 05.2022
Quality Assurance Analyst
Cloudquest Technologies LLC, USA
10.2012 - 01.2015
Software Engineer Trainee
Scorpos Corporate Services Pvt Ltd
06.2009 - 07.2010
Bachelor Of Technology - Computer Science & Engineering
Biju Pattanaik University
04.2001 -