Debak Banerjee
Kolkata,WB
Summary
Dynamic procurement operations leader skilled in streamlining processes and fostering collaboration across teams. Expertise in problem-solving and data-driven decision-making has led to significant improvements in project efficiency and supplier performance. Committed to aligning procurement strategies with organizational goals for sustainable growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Procurement Operation- Assistant Manager
Tata Consultancy Services
Kolkata, India
01.2024 - Current
- Managed project timelines and deliverables to ensure successful completion of client objectives.
- Coordinated cross-functional teams to enhance collaboration and streamline processes across departments.
- Developed comprehensive reports to analyze project performance and identify areas for improvement.
- Facilitated training sessions for team members to promote skill development and knowledge sharing.
- Implemented process improvements that increased operational efficiency within project workflows.
- Maintained stakeholder communication to align project goals with organizational strategy and client expectations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in strategic planning initiatives, contributing insights to drive business growth and client satisfaction.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed procurement strategies to enhance supplier relationships and optimize purchasing processes.
- Streamlined procurement processes by implementing innovative tools and systems for order tracking.
Procurement Team Lead
Tata Consultancy Services
Kolkata, India
01.2022 - 12.2023
- Led procurement initiatives to optimize sourcing strategies and reduce costs.
- Streamlined procurement workflows through the integration of advanced software tools and systems.
- Collaborated with stakeholders to align procurement goals with organizational objectives for sustainable growth.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Managed procurement requests and acted as point-person for customers on logistics, hardware, and software needs.
- Trained team members on best practices in procurement, enhancing their skills and knowledge to drive better results.
- Ensured compliance with internal policies and external regulations through diligent monitoring of procurement activities across the organization.
- Streamlined procurement processes for increased efficiency, reducing the time to complete purchase orders.
- Collaborated with finance teams to ensure accurate tracking of procurement-related expenses, streamlining financial reporting processes.
- Led cross-functional teams in the development and execution of procurement projects, resulting in successful outcomes.
- Developed strong relationships with key suppliers, fostering long-term partnerships and ensuring optimal service levels.
- Established a robust vendor selection process, ensuring the consistent onboarding of high-quality suppliers.
- Developed and strengthened supplier relationships.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Established relationships with vendors to secure competitive pricing and discounts.
Quality Assurance Analyst
Tata Consultancy Services
Kolkata, India
01.2017 - 12.2021
- Collaborated with cross-functional teams to identify and resolve defects in applications.
- Conducted performance testing and analysis to ensure system reliability under load conditions.
- Mentored junior analysts on best practices for quality assurance processes and tools.
- Led root cause analysis sessions to drive continuous improvement initiatives across projects.
- Facilitated user acceptance testing sessions, gathering feedback for product enhancements.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
- Increased stakeholder confidence by presenting detailed QA reports and insights during project review meetings.
- Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
Procurement Analyst
Tata Consultancy Services
Kolkata
02.2014 - 12.2016
- Developed and implemented supplier performance metrics to enhance vendor management processes.
- Led training sessions for team members on procurement systems and best practices for process improvement.
- Evaluated procurement technology tools, recommending solutions to enhance operational effectiveness.
- Managed supplier selection process, ensuring optimal quality, pricing, and delivery terms were met.
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
- Utilized procurement tools to manage quote process, invoicing, order entry, and receiving.
- Improved procurement efficiency by streamlining processes and implementing cost-saving strategies.
- Maintained internal inventory of supplies and equipment.
- Enhanced supplier relationships, resulting in improved service levels and reduced lead times.
- Reduced procurement cycle times, ensuring timely availability of critical materials.
Senior Customer Service Representative
IBM, Global Business Services
Kolkata, India
07.2012 - 01.2014
- Resolved complex customer inquiries, enhancing satisfaction through effective problem-solving techniques.
- Implemented process improvements that streamlined workflows and reduced response times.
- Analyzed customer feedback to identify trends and inform service enhancements.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Mentored junior team members, contributing to their professional development and overall team success.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
Senior Customer Service Representative
Tech Mahindra
Kolkata, India
05.2010 - 07.2012
- Utilized CRM software to track interactions, maintaining accurate records for future reference.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
Senior Audit Assistant
GHOSAL & GHOSAL
Kolkata
04.2009 - 04.2010
- Conducted detailed risk assessments to identify potential issues and improve overall audit quality.
- Developed comprehensive audit reports summarizing findings, recommendations, and action plans for clients.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Supported litigation through examination of canceled checks, invoices, and bank records.
- Established audit and internal control procedures and recommended process improvements to address issues.
- Participated actively in professional development opportunities to stay current with industry trends and best practices in auditing techniques.
- Presented clear and concise audit findings to senior management, highlighting key issues that required immediate attention.
- Maintained strong working relationships with clients throughout the audit process, addressing concerns promptly to ensure satisfaction with services provided.
Education
Bachelor of Accounting - Finance
University of Calcutta
Kolkata, India04-2009
Bachelor of Computer Applications - Computer Science
Sikkim Manipal University
Kolkata, India04-2009
Skills
- Vendor relationship management
- Data Analysis & Forecasting(Zucus,Cognos, SAP Ariba, SAP S4/HANA, Power BI)
- Technical Proficiency ( Microsoft Excel, ERP Systems eg SAP Ariba, SAP S4/HANA, PeopleSoft)
- Inventory Management
- Reporting and Performance Tracking
- Problem-solving
- Adaptability and flexibility
- Teamwork and collaboration
- Critical Thinking and Strategic Planning
- Relationship Building and Stakeholder Management
- Employee performance evaluation
- Operations management
- SOX Testing (The Sarbanes-Oxley Act)
Accomplishments
- Discovered a potential $118M revenue leakage in the Red Mainframe system and led the design and deployment of Lean-based control measures to eliminate and prevent future losses
- Detected a system glitch in invoice processing that caused ~$26M in supplier overpayments; led DMAIC-driven control implementation to eliminate the issue and developed a recovery strategy for the client
- Assessed the vendor onboarding process and identified scope for robotic process automation (RPA). Presented the solution to the client and delivered a detailed design layout, which is currently undergoing testing
Certification
- Certified Lean Six Sigma Green Belt professional-Tata Consultancy Services
- Certified Contextual Master – [Tata Consultancy Services]
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Timeline
Procurement Operation- Assistant Manager
Tata Consultancy Services
01.2024 - Current
Procurement Team Lead
Tata Consultancy Services
01.2022 - 12.2023
Quality Assurance Analyst
Tata Consultancy Services
01.2017 - 12.2021
Procurement Analyst
Tata Consultancy Services
02.2014 - 12.2016
Senior Customer Service Representative
IBM, Global Business Services
07.2012 - 01.2014
Senior Customer Service Representative
Tech Mahindra
05.2010 - 07.2012
Senior Audit Assistant
GHOSAL & GHOSAL
04.2009 - 04.2010
Bachelor of Accounting - Finance
University of Calcutta
Bachelor of Computer Applications - Computer Science
Sikkim Manipal University
Techninal Skills
- Microsoft Office
- SAP Ariba
- SAP S4/HANA
- PeopleSoft
- Red Main Frame
- Blue Main Frame
- Zycus/Cognos/Power BI
Hobbies
- Gardening
- Listening to music
- Playing Cricket
- Driving