Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
AssistantManager
Debargha Chatterjee

Debargha Chatterjee

Hyderabad

Summary

Dynamic professional with a strong background in business operations and quality oversight, complemented by an MBA that broadened expertise in business strategy and data-driven decision-making to optimize workflows and operational efficiency. Actively pursuing a transition into program management to apply problem-solving, process improvement, and stakeholder engagement in a more strategic capacity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SDS EXR SPECIALIST

Amazon
07.2022 - Current
  • Managing high-impact and sensitive operational incidents on behalf of the Amazon Shipping and Delivery Support (SDS) Global Executive Relations team, ensuring timely, policy-aligned resolutions.
  • Executing root cause analysis on complex logistics and delivery challenges, identifying systematic gaps, and proposing scalable, long-term solutions.
  • Engaging cross-functional teams, including Program, Ops, BRI, and tech stakeholders, to facilitate resolution of critical business incidents.
  • Analyzing incident trends to extract actionable insights that enhance risk mitigation strategies and operational practices
  • Developing a problem-solving mindset by working across ambiguous situations and aligning case handling with broader organizational goals.
  • Documented actions and rationale within SIM tickets for each high-priority case, ensuring traceability practices that are vital for effective program ownership and stakeholder accountability.
  • Developed understanding of program workflows and cross-team collaboration, setting stage for transition into program ownership roles.

QUALITY ANALYST

Amazon
01.2021 - 07.2022
  • Functioned as Quality Analyst for global social media teams, auditing and evaluating associate interactions on social media platforms to ensure compliance with communication policies, operational standards, and quality benchmarks.
  • Facilitated regular business meetings with leadership, presenting data-driven insights and strategic recommendations.
  • Identified operational gaps through trend analysis and performance audits, driving data-informed decision-making.
  • Orchestrated and carried out process improvement initiatives designed to strengthen quality assurance framework, elevate compliance rates, and enhance scalability through partnerships with multiple teams.
  • Developed reporting tools and quality dashboards, enabling leadership to track KPIs effectively.
  • Contributed to change management efforts by documenting SOP updates, training materials, and rollout plans for new quality standards, and policy implementations.

BUSINESS ASSOCIATE

Amazon
07.2017 - 12.2020
  • Delivered operational support by resolving real-time issues within Amazon's compliance frameworks.
  • Analyzed issue trends and reported findings to leadership for continuous improvement.
  • Selected for 'Away Team Assignment' to launch and stabilize operations at new support site.
  • Aided refinement of workflows and SOPs through comprehensive feedback analysis.
  • Demonstrated adaptability in managing dynamic work queues and prioritizing tasks.

Education

MBA - Executive MBA

INDIAN INSTITUTE OF MANAGEMENT(IIM), VISAKHAPATNAM
Visakhapatnam
04-2025

Bachelor of Technology - Electrical Engineering

SILIGURI INSTITUTE OF TECHNOLOGY
SILIGURI
06-2017

Skills

  • Project management
  • Data analysis
  • Process improvement
  • Effective communication
  • Team management
  • Documentation management
  • Process optimization
  • Business development
  • Customer relationship management
  • Decision-making
  • Self motivation
  • Dashboard creation
  • SQL
  • Python
  • HTML
  • Power BI

Certification

  • Career Essentials in Project Management - Microsoft and LinkedIn
  • Fundamentals of Agile Project Management - Project Management Institute (PMI)
  • Scrum Fundamentals Certified (SFC) - SCRUMstudy
  • Six Sigma Yellow Belt - 6sigmastudy
  • SQL Essentials - LinkedIn Learning
  • Lean Six Sigma White Belt – Management and Strategy Institute (MSI)
  • Python for non-programmers - LinkedIn Learning
  • Resilient Leadership - Harvard Business School Online
  • Designing Organizational Structure - Harvard Business School Online

Interests

Travelling

Cricket

Trekking

Timeline

SDS EXR SPECIALIST

Amazon
07.2022 - Current

QUALITY ANALYST

Amazon
01.2021 - 07.2022

BUSINESS ASSOCIATE

Amazon
07.2017 - 12.2020

MBA - Executive MBA

INDIAN INSTITUTE OF MANAGEMENT(IIM), VISAKHAPATNAM

Bachelor of Technology - Electrical Engineering

SILIGURI INSTITUTE OF TECHNOLOGY

Similar Profiles

CREATE PROFILE
Debargha Chatterjee