Vinyam Tiwari

As an EXR Specialist at Amazon, I collaborate with key stakeholders, businesses, and leaders to address systemic issues and provide excellent customer service. I handle complex customer problems that are escalated to the CEO or Senior VPs, and work with business units to find solutions that benefit a wider customer base. I also support the CS Network leadership in identifying and resolving systemic problems, and create and document new processes for the team.

I have over seven years of experience in program management, team management, HR operations, and training. I have developed and delivered program/project strategies, managed budgets, and ensured successful program/project implementations. I have extensive knowledge of project management processes and best practices, including Agile and Scrum. I possess excellent communication, leadership, and problem-solving skills, allowing me to effectively manage projects and teams of all sizes. I am passionate about leveraging technology to drive business success and delivering projects on time and within budget. I have multiple certifications in C#, app development, and business analytics with Excel. I look forward to leveraging my experience and expertise in program management and customer service to help organizations reach their goals.