Debargha Ghosh
Bengaluru
Summary
Experienced Fintech professional with a year of dedicated experience in the payment gateway industry, specializing in operations. Proven track record of success in executing quality audits, managing general operations, leading qualification processes, and facilitating merchant onboarding. Adept at ensuring adherence to industry standards and regulations while consistently delivering exceptional results. Strong attention
to detail and analytical skills, coupled with effective communication and team collaboration abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Associate
Cashfree Payments India Private Limited
Bengaluru
2023.08 - Current
- Provided administrative support to management, resulting in improved efficiency in daily operations.
- Demonstrate exceptional attention to detail and accuracy in all tasks, maintaining the highest standards of operational excellence.
- Effectively communicate with internal and external stakeholders, fostering strong relationships and facilitating smooth workflows.
- Consistently adhere to industry regulations and compliance standards, ensuring the security and confidentiality of sensitive financial information.
- Collaborate cross-functionally with teams, including customer service, finance, and technical support, to optimize operational efficiency and achieve company goals.
- Proactively identify areas for process improvement and implement innovative solutions to enhance productivity and performance.
- Contribute to a positive work culture characterized by professionalism, teamwork, and a commitment to excellence.
- Showed 57% growth in productivity in just 5 months of working, contributing to becoming the highest performer in the team.
Intern- Quality
Cashfree Payments India Private Limited
Bengaluru
2022.12 - 2023.07
- Conducting Quality Audits: Perform regular and thorough audits of
operational processes to ensure compliance with industry standards, regulatory requirements, and internal policies. - Process Improvement: Identify areas for process optimization and efficiency enhancement within the operations team, leveraging insights gained from quality audits to implement improvements.
- Quality Assurance Monitoring: Monitor and evaluate the quality of customer interactions, transactions, and operational activities, providing feedback and coaching to team members as needed.
- Root Cause Analysis: Investigate and analyze discrepancies, errors, and operational issues to determine root causes and implement corrective actions to prevent recurrence.
- Reporting and Analysis: Generate regular reports on quality metrics, trends, and performance indicators, offering insights and recommendations for continuous improvement to senior management and relevant stakeholders
Education
BBA - Finance
Alliance School of Business
Bengaluru2023-06
Skills
- Operations
- Lead Qualification
- Escalation Management
- Outbound / Inbound Calls
- Salesforce
- MS Office Suite
- Merchant Query Management
- Problem-solving
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- MS Excel Advance, Udemy
- Soft Skill, Alliance University
Timeline
Operations Associate
Cashfree Payments India Private Limited
2023.08 - Current
Intern- Quality
Cashfree Payments India Private Limited
2022.12 - 2023.07
- MS Excel Advance, Udemy
- Soft Skill, Alliance University
BBA - Finance
Alliance School of Business
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