Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Sharmila V

Sharmila V

Assistant Manager - Quality Controls
Bangalore,Karnataka

Summary

As an Assistant Quality Control Manager, responsible for process control and leading process improvement efforts to refine quality assurance protocols and increase compliance with quality goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Specialized in Anti money laundering, fraud management, enhanced due diligence and risk management.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

Assistant Quality Control Manager

Cashfree Payments India Pvt Ltd
Bangalore
2022.07 - Current
  • Tracking issues internally in AML screening process. Identify and rectify the issues in order to maintain quality standards and to prevent money laundering activities.
  • Developing and maintaining work flows across Anti-Money Laundering, sanctions, Enhanced Due Diligence, and Politically Exposed Persons.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Strong experience in process and project management and process implementation.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Engage with internal stakeholders on structuring work and
    implementing.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Experienced in strategic, analytical and operational role in
    fast-paced environments, and are comfortable taking initiatives from conception to launch.

Senior associate

WNS global services
Bangalore
2021.06 - 2021.11
  • As senior associate, investigating and assessing financial risks posed by company’s operations, as well as monitoring and regulating higher-risk activities.
  • KEY RESPONSIBILITY AREAS: Support KYC on various compliance tasks relating to customer acceptance, customer risk rating, EDD, mitigating controls, adverse media, and any other delegated areas of BSA/ AML and OFAC compliance program.
  • Analyzing alerts and investigating transactional activities to detect any suspicions of money laundering or terrorist financing activity Reporting unusual client activities which might relate to money laundering or terrorist financing Building and applying knowledge of money laundering processes Applying or adapting knowledge (obtained from training) of any imposed sanctions(s) or laws/regulation(s) to task at hand Creating / Maintaining cases Operating within agreed business SLAs and confidentiality standards Pursues Learning and Self Development.

Senior Financial Analyst

Collabera technologies (Goldman sachs)
Bangalore
2019.10 - 2020.09

KEY RESPONSIBILITY AREAS:.

  • Understand and implement client’s requirement by liaising with internal and external counterparts to ensure seamless transition and on-boarding to GSAM.
  • Develop comprehensive understanding of changing business trends, market regulations and products and client offerings.
  • Identify opportunities for process enhancement and work with multiple teams across Operations, Technology and Business to implement.
  • Engage in opportunities to review processes, analyze information, make decisions and recommendations and implement and monitor procedures.
  • Off-board client accounts upon requests.
  • Make changes in client data by checking KYC, CDD and any potential risk by reviewing individuals documents.

SAM - Risk Control Analyst

Amazon India development center
Bangalore
2017.04 - 2019.09

As an analyst, I am responsible to perform EDD on seller’s identity to mitigate risk. I am also responsible to ensure efficient identification and monitoring of suspicious activities and transactions (Transaction Monitoring - end to end process) in the money service business platform (Amazon currency conversion service) and ensure timeous reporting of suspicious transactions to the Anti-Money Laundering Compliance Officer team (Amazon).

KEY RESPONSIBILITY AREAS: Amazon currency conversion for seller (ACCS), Gift cards and Amazon Pay:

  • Amazon Currency Converter for Sellers is an optional service that allows Amazon sellers to receive the proceeds of their earnings into their local bank account if that account is located in a different country or region from the marketplace on which they are selling.
  • Performing investigation on Gift card analysis on the buyer’s platform internationally.
  • Amazon Pay uses the consumer base of Amazon.com and focuses on giving users the option to pay with their Amazon accounts on external merchant websites.
  • Perform investigation on third party websites on which the Amazon pay is used as a payment gateway.
  • Investigate and assess alerts for potential money laundering risks in money service business (Currency conversion).
  • Ensure efficient identification and monitoring of suspicious activities and transactions.
  • Ensure timely, efficient reporting of suspicious transactions to AML Compliance Officer.
  • Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends.
  • Obtain documentary proof (Suspicious activity report – SAR) of suspicious transactions and ensure effective record keeping of suspicious transactions identified and reported to FinCEN in line with the requirements of the Financial Intelligence Act.
  • Hands on tools - Lexis Nexis, Experian, World check, Adverse media.

Specialist

FLIPKART Internet Pvt Ltd
2014.08 - 2017.04
  • Primary role is to maintain return management.
  • Assist customer’s post sales.
  • Client/Logistic Interaction & Coordination domestically as and when required.
  • Identifying and resolving customer queries through voice and mail process (when required).
  • Reducing the risk factors and controlling fraudulent activities by analyzing the customer’s account.
  • Implementing recommendations/solutions and ensuring the customers and partners receive the necessary assistance to carry it all out.
  • Ensure quality new acquisition.

Phone Banking Officer

ADFC, HDFC Bank
2013.04 - 2014.01
  • Encompassing business development, customer relationship management, providing investment advisory services to the customers.
  • Well versed with banking functions like cross selling of Loans, insurances, mutual fund etc.
  • KEY RESPONSIBILITY AREAS:.
  • To develop a database of Prospective customers and interact with them for further business generation.
  • Generate the cross selling business from existing customers by selling other products.
  • Maintain and develop customer relationships, new business.
  • Manage and track the leads and maintain DSR (Database that aggregates sales data) on regular basis.
  • Participate in various lead generation activities.
  • Ensure quality new acquisition.

Education

MBA - HR

Srm University
Chennai, TN
2011.08 -

Bsc - Bachelor of Science - CS

KG College
Coimbatore, TN
2008.06 -

XII standard -

Kannammal Matriculation Higher Secondary School
Coimbatore, TN
2007.06 -

No Degree - 10 Standard

PSGG Kanya Gurukulam
Coimbatore
2005.01 -

Skills

Problem analysisundefined

Accomplishments

  • Worked on a project to automate the termination process of accounts at Goldman Sachs and it was successfully launched.
  • Developed the screening process by implementing a new dashboard to reduce the time consumption and to work efficiently at Cashfree Payments.
  • Developing a dashboard for internal quality process.
  • Developing an internal STR (Suspicious Transaction Report) filing document.

Languages

English, Tamil
First Language
Telugu
Upper Intermediate
B2

Timeline

Assistant Quality Control Manager

Cashfree Payments India Pvt Ltd
2022.07 - Current

Senior associate

WNS global services
2021.06 - 2021.11

Senior Financial Analyst

Collabera technologies (Goldman sachs)
2019.10 - 2020.09

SAM - Risk Control Analyst

Amazon India development center
2017.04 - 2019.09

Specialist

FLIPKART Internet Pvt Ltd
2014.08 - 2017.04

Phone Banking Officer

ADFC, HDFC Bank
2013.04 - 2014.01

MBA - HR

Srm University
2011.08 -

Bsc - Bachelor of Science - CS

KG College
2008.06 -

XII standard -

Kannammal Matriculation Higher Secondary School
2007.06 -

No Degree - 10 Standard

PSGG Kanya Gurukulam
2005.01 -
Sharmila VAssistant Manager - Quality Controls