Sneha Alex
Bangalore
Summary
Operations and fintech professional with over 7 years of experience in payments, banking coordination, and cross-functional collaboration. Proven track record in streamlining processes, reducing operational issues, and enhancing client experience.
Overview
7
7
years of professional experience
Work History
Assistant Manager - Product Operations
Cashfree Payments India Pvt Ltd
Bangalore
04.2022 - Current
- Led a team responsible chatbot operations, banking relationships, product specific issues.
- Improved the chatbot experience by identifying gaps and enhancing the product, leading to a measurable reduction in customer queries through emails/tickets.
- Built a working relationship with banks and internal departments (Finance, Product, Engineering), streamlining communication and accelerating issue resolution.
- Oversaw daily transaction monitoring and ensured adherence to defined TATs, achieving a breach rate of less than 0.001%
- Drove automation in key operational processes—such as fulfilment queries, transaction status updates, recharge requests etc which resulted in a ~30% reduction in manual efforts.
- Regularly analyzed transaction success and failure trends for top-tier clients, identifying root causes to boost client retention.
Senior Sales Coordinator
Cashfree Payments India Pvt Ltd
Bangalore
08.2020 - 03.2022
- Built and scaled the Sales Coordination team from the ground up, contributing ideas and building processes.
- Handled the merchant kyc documentation and website verification for merchants by providing a seamless experience.
- Resolved merchant issues efficiently by coordinating with Banking, Operations, Sales, and Risk teams.
- Secured dedicated terminals for ~40% of clients, significantly improving transaction success rates.
Senior Operations Analyst
Razorpay Software Private Limited
07.2018 - 08.2020
- Conducted KYC screenings and risk assessments to ensure regulatory compliance during merchant onboarding.
- Worked on offering customized requests that are requested by clients and offered them without delay.
- Worked cross-functionally across various internal teams which gave me good exposure, while delivering requested tasks and meeting targets.
- Successfully worked on a project to improve the success rates for the top clients of Razorpay.
- Worked with the technical and the product team by providing various inputs and ideas on areas of improvement with regards to the existing offerings and successfully implemented them. This has helped in increasing the productivity of the team.
- Supervised and trained Junior Analysts, providing mentorship and hands-on support.
- Drove process improvements by solving recurring operational issues and implementing automation to accelerate task completion and enhance team efficiency
Education
BBA - Finance
Alliance University
Bangalore06.2018
Pre - University -
Bishop Cotton's Woman's Christian College
Bangalore06.2015
High School -
Sophia High School
Bangalore05.2013
Skills
- SQL & Data Analysis
- Strategic Problem-Solving
- Process Optimization & Automation
- Effective Multitasking
- Relationship Management
Accomplishments
- Have received multiple Callout's for taking ownership and initiatives at Razorpay
- Received a Youngling Award in August 2018 in Razorpay
- Received 3 GEM Awards during my tenure in Cashfree for problem solving skills
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Assistant Manager - Product Operations
Cashfree Payments India Pvt Ltd
04.2022 - Current
Senior Sales Coordinator
Cashfree Payments India Pvt Ltd
08.2020 - 03.2022
Senior Operations Analyst
Razorpay Software Private Limited
07.2018 - 08.2020
BBA - Finance
Alliance University
Pre - University -
Bishop Cotton's Woman's Christian College
High School -
Sophia High School
Similar Profiles
ABHIK BAGABHIK BAG
Senior Associate at Cashfree Payments India PVT LTDSenior Associate at Cashfree Payments India PVT LTD
Sharmila VSharmila V
Assistant Quality Control Manager at Cashfree Payments India Pvt LtdAssistant Quality Control Manager at Cashfree Payments India Pvt Ltd
.jpeg&q=70 "Anna Raheja")
Anna RahejaAnna Raheja
Assistant Manager - Banking Operations at Cashfree Technologies Pvt LtdAssistant Manager - Banking Operations at Cashfree Technologies Pvt Ltd
Anuj Kumar SharmaAnuj Kumar Sharma
IT Analyst at TATA CONSULTANCY SERVICESIT Analyst at TATA CONSULTANCY SERVICES
Sneha S. YangadiSneha S. Yangadi
Test Automation Eng. Senior Analyst at Accenture Solutions Pvt.LtdTest Automation Eng. Senior Analyst at Accenture Solutions Pvt.Ltd