Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Debarun Kanjilal

Debarun Kanjilal

Kolkata

Summary

Dynamic Security Delivery Senior Analyst with a strong focus on team collaboration and leadership. Experienced in managing firewall operations and client communications, consistently delivering high-quality service and support to clients in the automotive and pharmaceutical sectors.

Overview

6
6
years of professional experience

Work History

Security Delivery Senior Analyst

Accenture
Kolkata
12.2024 - Current
  • Oversaw Zscaler task execution by L1 and L2 teams, ensuring adherence to service quality standards.
  • Served as Zscaler SME, ensuring seamless BAU operations for automobile manufacturing client.
  • Executed L2 tasks involving Palo Alto and Fortigate firewalls.
  • Participated in client calls for weekly and monthly presentations, shaping future roadmap definitions.

Programmer Analyst

Cognizant
Kolkata
07.2023 - 12.2024
  • Managing Palo Alto Firewalls through Panorama.
  • Troubleshooting L1 AND L2 issues of checkpoint firewalls and MDS.
  • Certificate renewal on Managed web application firewall configurations and code upgrades on firewalls.
  • Working on Zscaler related issues and service requests.
  • Creating monthly/weekly reports for clients

Associate Consultant

Capgemini
Kolkata
08.2020 - 06.2023
  • Managed daily operations for global pharmaceutical client, providing 24/7 support.
  • Handling more than 440+ Palo Alto firewall models like PA-5250,PA-5260, PA-3260,PA-3020, PA-820,PA-220
  • Troubleshot and supported regional data centers in APAC, EMEA, and US with Palo Alto firewalls.
  • Configuring policies and troubleshooting issues related to firewalls and Zscaler proxy.
  • Code Upgradation for Palo Alto firewalls
  • Worked on Zscaler proxy for filtering the web traffic of users.
  • Configured IPSec VPN tunnels in Zscaler towards SD-WAN consisting locations.
  • Troubleshooting with users for SSL inspection related issues on proxy.
  • Managed customer incident tickets, prioritizing severity and coordinating timely updates.

Education

Btech - Electronics And Communication Engineering

College of Engineering And Management, Kolaghat
West Bengal
07-2019

Skills

  • Zscaler (ZIA,ZPA,ZDX)
  • Palo Alto Firewalls
  • Firewall troubleshooting
  • VPN
  • Problem Solving
  • Team leadership

Languages

English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Bengali
Proficient (C2)
C2

Timeline

Security Delivery Senior Analyst

Accenture
12.2024 - Current

Programmer Analyst

Cognizant
07.2023 - 12.2024

Associate Consultant

Capgemini
08.2020 - 06.2023

Btech - Electronics And Communication Engineering

College of Engineering And Management, Kolaghat
Debarun Kanjilal