Debashis Sarkar
Kochi,KERELA
Summary
An accomplished Senior Project Manager with over 21 years of experience leading cross-functional teams to deliver software solutions that align business and IT goals. Proficient in project management, quality assurance, and ERP implementations, with a proven track record of delivering projects on time and within budget. Certified in PMP, CSM, and ITIL, demonstrating strong leadership, planning, and client engagement skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Project Manager - Delivery & Software Quality
iSmart Business Solutions
04.2004 - Current
- Led a team of 20+ professionals in delivering software solutions, achieving a 95% client satisfaction rate.
- Managed end-to-end project activities, resulting in a 15% reduction in project completion time and a 20% cost savings.
- Directed ERP implementations for diverse clients, enhancing productivity and service delivery effectiveness by 30%.
- Led a team of software testing professionals to deliver high-quality products, achieving a bug leakage rate of less than 5%
System Engineer
Soft Systems Limited
08.2002 - 03.2004
- Implemented and Supported clients in day-to-day technical issues and guidance, enhancing overall system performance by 25%.
- Provided exceptional customer support, contributing to a 15% increase in client retention.
Education
Bachelor of Commerce -
Calcutta University
KOLKATA01.1999
Master of Business Administration - undefined
01.2009
Master of Science - Information Technology
01.2004
Skills
- Client engagement
- Internal communication
- Project requirements analysis
- Incident resolution
- Requirements analysis
- Project management
- Cross-functional collaboration
- Deliverables management
Certification
- Certified Scrum Master (CSM)
- IT Service Management (ITIL)
- PMP, Project Management Institute, PMI
- GNIIT Software Development Program, NIIT, Kolkata West Bengal
Accomplishments
- Collaborating with a variety of clients to provide daily IT services support.
- Managing Incident and Problem Management, and conducting Root Cause Analysis.
- Initiating and overseeing the implementation of major projects, and developing technology-related product strategies.
- Conducting successful User Acceptance Testing (UAT) and providing training to end-users.
- Making significant contributions to Pre-Sale Activities, including Product Demos, POCs, and Test Runs for potential prospects.
- Playing a key role in the core Design Team for Web-based Applications.
- Leading teams in ERP implementations for a diverse range of offshore and onshore clients.
- Awarded the Employee of the Year for 2008 in recognition of exceptional performance, dedication, and contributions to the Company.
Timeline
Senior Project Manager - Delivery & Software Quality
iSmart Business Solutions
04.2004 - Current
System Engineer
Soft Systems Limited
08.2002 - 03.2004
Master of Business Administration - undefined
Master of Science - Information Technology
Bachelor of Commerce -
Calcutta University
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