Salesforce
Twisham Mukherjee
Software Project And Delivery Manager
Pune
Summary
Versatile and Organized professional offering 13+ years of delivery and project management expertise in IT services and Consulting Domain. Have proven Management experience of handling CRM and Front end based UI projects (T&M and Fixed Price) with technological handshakes ranging from Salesforce, AWS , Contact Center Solutions (Twilio) and Google Cloud Platform. Done executive MBA and holds Scrum Master and Scrum Product Owner certifications thus bringing deep expertise and experience with multiple Client and Vendor engagements and Leadership roles in solutioning and value propositions.
Overview
14
14
years of professional experience
4
4
Certificates
3
3
Languages
Work History
Software Project and Delivery Manager
Accenture
Pune
09.2015 - Current
- Led 10+ multiple projects (Salesforce CRM and Front end UI based with Fixed Price and T&M) of medium to large scale of high business value in multi industry (Consumer Goods and Services, Communications and Media, Health and Public Sector and Retail) domains.
- Led passionate team to deliver a high NPS ( + 27 Points) score for CRM (Salesforce with Twilio ) projects thereby increasing customer satisfaction on solutions delivered.
- Coordinated closely with Clients, stakeholders, management, technical and non technical resources to execute large strategic projects that range in scope, budget and team size involving moderate to high levels of risk and complexity.
- Led and initiated Team transformations in adopting Agile way of Working using best practices for Scrum framework under Service based and Product based ecosystem
- Coordinated end-to-end project management, prepared and maintained schedules, reported on project KPIs, partnered with teams and vendors.
- Proactively identified, assessed risks and issues, proposed solutions to leadership, helped negotiations across stakeholders to assist with resolving conflicts/roadblocks
- Enabled and Coached Teams to follow best practices in coding standards, environment management and comply with Dev ops + CI/CD principles.
- Organized cross functional and technical initiatives in knowledge and technological skill upgrades for resources cross programs.
- Managed work across multiple streams of project lifecycle effectively, which includes requirements definition and business alignment, systems development and configuration, data and systems coordination, communications, end user adoption, training and deployment.
- Served in advisory and consultative role to teams and stakeholders on all project-related activities, with collaboration from PMO and other employee PMs
- Conducted regular project reviews and communicated status of projects in both formal and informal settings with portfolio managers and others. This includes presenting status to business/technical steering committees.
- Assisted in identification, escalation, and resolution of potential issues that may negatively impact project or project deliverables and escalates those to leadership by recommending solutions and upon approval, implemented actions to remove project obstacles.
- Demonstrated advanced understanding of both quality assurance and software development processes and methodologies, with ability to share knowledge with peers, development and QA groups, and project team members.
Quality Assurance Specialist
Cognizant
Chennai
01.2010 - 08.2015
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Fixed identified issues to increase productivity and boost workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Implemented process improvements to increase productivity in quality assurance operations.
- Attained process standardization in respective project stream by implementing optimized Regression Cycles which improved scenario misses in UAT to less than 10%, less than 10 % defect leakage in UAT and zero P1/P2 defects in Go-live.
- Mentored and motivated team members to improve functional knowledge resulting in improving requirement understanding of team with more than 30% of design gaps identification in advance to core client business team thus improving end to end regression scenario quality and minimal defect leakage to production.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
Education
MBA - Operations Management
Symbiosis Institute of Business Management
Pune 06.2018 - 2020.02
Bachelors of Technology - Electronics And Telecommunication
SRM Institute of Science And Technology
Chennai 08.2005 - 2009.05
Skills
Agile Delivery
undefinedAccomplishments
- Led a passionate and dynamic project team in increasing the Net promotion score (NPS) to 67 points for the product solutionized and developed
- Earned Client award under Team builder and best performer for implementing Product based operational processes during service to product based project operations transformation.
- Promoted to sr. positions for excellent performance & recognized with Accenture ACE Award for seamless delivery & exceeding client satisfaction.
- Earned Accenture Trailblazer Award for ensuring a defect free application in UAT & Production Process Implementation.
- Attained process standardization in project Testing Team by implementing optimized Regression Cycles which improved scenario misses in UAT to less than 10%, less than 10 % defect leakage in UAT and zero P1/P2 defects in Go-live.
Software
JIRA
ALM
Rally
Twilio
AWS
Google Cloud Platform
Certification
Certified Scrum Master
Timeline
Certified Scrum Master
10-2023
Certified Scrum Product Owner
10-2023
MBA - Operations Management
Symbiosis Institute of Business Management
06.2018 - 2020.02
Salesforce Sales Cloud Consultant
09-2017
Salesforce Administrator
09-2017
Software Project and Delivery Manager
Accenture
09.2015 - Current
Quality Assurance Specialist
Cognizant
01.2010 - 08.2015
Bachelors of Technology - Electronics And Telecommunication
SRM Institute of Science And Technology
08.2005 - 2009.05
Affiliations
- Affiliated to Symbiosis International School of Business Management as alumni.
- Affiliated to Scrum Alliance community
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