Debashish Chakraborty
Lead Business Analyst and Product Owner
Bengaluru,KA
Summary
Dynamic Digital Transformation Expert and IT professional with a proven ability to analyze complex business needs and translate them into effective IT solutions. Demonstrated expertise in managing stakeholder expectations, leading cross-functional teams, and ensuring seamless alignment of projects with overarching business objectives. Proficient in process optimization, data analysis, and requirements gathering, driving efficiency and fostering innovation within organizations. Committed to leveraging emerging technologies, particularly in the realm of Agentic AI, to create transformative business outcomes.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Lead Business Analyst
UiPath
05.2020 - Current
- Use of UiPath tech stacks for multiple customers, including DU, Action Centre, AI Centre, and Automation Hub with Core RPA.
- Digital transition of customer use cases – involving ERPs like SAP and NetSuite.
- Creating RFPs for customers, providing product demos, and offering service examples and stakeholder management.
- Conducted feasibility studies and complexity analyses of processes.
- Involved in delivery and end-to-end implementation in the RPA life cycle, spanning across stages of automation.
- Enhanced business analysis standards within the IT department.
- Identification of more than 250 use cases that involve Agentic Automation and the use of AI Agents.
- Engaged in ongoing professional development, staying abreast of emerging technologies and methodologies in business analysis.
- Provided leadership and mentorship to junior analysts, developing their skills, and promoting career advancement.
- Coordinated with stakeholders to gather requirements, setting clear expectations, and timelines for project delivery.
- Reviewed and optimized IT policies and procedures, ensuring compliance with regulatory requirements and industry standards.
- Led regular meetings with stakeholders to review project progress and address any concerns, and sent regular project updates and status to leadership.
- Evaluated new technologies to assess their potential application and benefit to the organization.
- Extensive client and customer management that involves timely, regular updates, arranging DSUs, managing customer expectations, and escalation management.
- Collaborated with cross-functional teams to design and deploy IT solutions aligned with business objectives.
- Facilitated training sessions for team members on new software applications and technology tools.
- Orchestrated cross-departmental efforts to develop and deploy new IT systems, optimizing overall performance.
- UAT planning and setting up UAT expectations involve efficiently managing client UAT to ensure that the BU expectations are aligned, collecting data points to handle defects, creating RTMs, providing fix RCAs, and gathering UAT sign-off to ensure smooth deployment in PROD.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Ensured successful project outcomes by proactively identifying potential risks and implementing mitigation plans.
- Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
- Collaborated closely with executive leadership to define project objectives, develop strategic roadmaps, allocate resources appropriately, and oversee execution efforts from inception to completion.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
Assistant Manager
Deloitte India
10.2018 - 04.2020
- Working as Technical Solution Architect and Business Analyst
- Designed high-efficiency systems for robotic process automation
- Consulting clients on RPA architecture for business process automation
- Implementation of Robotics Enterprise Framework
- Creating As-Is, To-Be and preparing the process and architecture
- Handling and designing solutions for GXP critical processes
- Maintaining RPA tracker and daily planning of business steps in automation
- Guided new joiners through various RPA technicalities
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Analyst
Capgemini
07.2017 - 09.2018
- Working as RPA Developer for automating business processes using UiPath
- Established RPA structure, team, and production support
- Develop codes to meet the defined design/solution approach
- Understanding of the business process requirements and design
- Conducted feasibility studies, design architecture, development, testing and Deployment.
Application Analyst
Cognizant Technology Solutions
02.2014 - 06.2017
- Developed software applications for a top US insurance firm using Asp.net
- Developed web applications utilizing Asp.Net MVC architecture
- Involved in writing Queries, Stored Procedures
- Involved in Coding, Design and Test Phases
- Regularly communicated status of interface activities to onsite leadership
- Testing of various customizations
Education
Bachelor of Technology - Electrical Engineering
WBUT
Kolkata, India08-2013
Higher Secondary - Science
WBCHSE
Kolkata, India01-2008
Secondary Examination -
WBBSE
Kolkata, India01-2006
Skills
Robotic Process Automation - UiPath
Skilled in integrating DU, Action Centre, and LLM models
JIRA project management
RPA implementation of ERP’s like NetSuite and SAP, CRM as SFDC
Stakeholder management
Product management
Data analysis
User acceptance testing
Functional specifications
Business process modeling
Requirements gathering
Gap analysis
Cost-benefit analysis
Business process improvement
Operations analysis
Risk assessment
Release planning
Strategic thinking
Problem-solving
Decision-making
Team collaboration
Client relationship management
Certification
UiPath (UiABA) Certified Business Analyst
Interests
Long drives and travelling, Playing sport - Cricket, Badminton, Table Tennis, Listening to soft music, Reading books - Fictions and dramas
TOOLS USED
- JIRA
- AGILE
- MS Visio
- SQL
- MS Excel
- RTM
Disclaimer
I affirm that all the information provided above is accurate and true.
Timeline
Lead Business Analyst
UiPath
05.2020 - Current
Assistant Manager
Deloitte India
10.2018 - 04.2020
Senior Analyst
Capgemini
07.2017 - 09.2018
Application Analyst
Cognizant Technology Solutions
02.2014 - 06.2017
Bachelor of Technology - Electrical Engineering
WBUT
Higher Secondary - Science
WBCHSE
Secondary Examination -
WBBSE