Debasish Bora

- Book flights, cars, hotels, and Eurostar reservations for UK government officials, ensuring compliance with travel policies and budgetary constraints.

- Research and find the best possible deals for travel arrangements based on specific requirements and preferences.

- Process amendments and cancellations to travel bookings promptly and accurately.

- Update cost centre information and corporate card details for proper billing and accounting purposes.

- Coordinate with vendors and travel partners as needed to facilitate smooth travel arrangements.

- Maintain accurate records of all travel bookings and expenses for invoicing and reporting purposes.

- Ensure compliance with all relevant regulations and policies related to government travel.

- Provide exceptional customer service and support to government officials for all travel-related matters.

 Ticketing: Managing the issuance and handling of airline tickets for

clients.

 Changes: Facilitating various types of changes, including voluntary

(client-requested) changes, involuntary (airline-imposed) changes,

name changes, date and time changes, and segment changes.

 Refund: Processing ticket refunds in accordance with airline policies

and client needs.

 Manual Pricing: Calculating fares manually when necessary,

especially for complex itineraries or special cases.

 Partial Fare Calculation: Handling partial refunds or ticket adjustments

based on client requirements.

 Escalation Headlining: Taking charge of escalated customer issues

and providing end-to-end assistance until resolution.

 Hotel Booking: Assisting clients in booking suitable hotels based on

their preferences and budget.

 Ground Transportation: Arranging taxis, car rentals, and rail tickets as

per client needs.

 GDS Experience: Utilizing GDS (Global Distribution Systems) like Sabre and Amadeus to access and book travel arrangements

efficiently.

 Training New Hires: Onboarding and training new travel consultants to

ensure they understand company procedures and GDS usage.

 Cost Optimization: Offering cost-saving options and solutions to

clients while maintaining quality travel arrangements.

 EMDs (Electronic Miscellaneous Documents): Issuing and re-issuing

EMDs.

 Add Services: Assisting clients in adding additional services to their

existing travel reservations.

 Exchanges: Facilitating both voluntary and involuntary flight

exchanges for corporate clients.

 Refunds: Processing full, partial, and involuntary ticket refunds in

compliance with airline policies and client requirements.

 Manual Pricing: Calculating fares manually for complex itineraries or

special cases as needed.

 Partial Fare Calculation: Handling partial fare refunds or adjustments

based on client preferences.

 MCOs (Miscellaneous Charges Orders): Issuing, re-issuing, and

validating MCOs.

 Invoicing: Handling invoicing processes for hotels, taxis, car rentals,

and rail services used by corporate clients.

 GDS Experience: Utilizing multiple GDS platforms such as Sabre,

Amadeus, and Apollo to efficiently book and manage travel

arrangements.

 Refund Trainer: Providing training to other team members on the

proper handling of refunds.

 New Hire Training: Onboarding and training new corporate travel

consultants on company policies, GDS usage, and best practices.

 Group travel consultant specializing in domestic India B2B bookings,

handling groups ranging from 10 to 2500 passengers

 Utilized GDS systems such as Sabre and Galileo for efficient booking

processes

 Demonstrated strong negotiation skills to secure favorable rates and

terms for group travel arrangements

 Managed end-to-end coordination of group bookings, including flights,

accommodations, transportation, and activities

 Ensured seamless communication and coordination with airlines, hotels,

and other suppliers to meet group travel requirements

 Collaborated with clients to understand their specific needs and

preferences, customizing travel itineraries accordingly

 Provided excellent customer service, addressing client inquiries, resolving issues, and offering personalized recommendations

 Maintained accurate and up-to-date records of group bookings,

payments, and passenger details

 Proactively monitored and resolved any travel-related issues or

disruptions, ensuring smooth group travel experiences

 Stayed informed about industry trends, travel regulations, and

destination information relevant to domestic travel in India

 Collaborated with internal teams and stakeholders to streamline

processes and improve efficiency of group travel operations.

 Airport ground staff for an international airline, responsible for ensuring

efficient and smooth operations at the airport

 Assisted passengers with check-in procedures, baggage handling, and

boarding processes

 Provided exceptional customer service, addressing passenger inquiries,

resolving issues, and ensuring a positive travel experience

 Checked travel documents, passports, and visas to ensure compliance

with international travel regulations

 Collaborated with airline crew and other airport departments to ensure

timely departures and arrivals

 Coordinated with ground handling agencies for ramp services, aircraft

cleaning, and catering requirements

 Conducted security checks and screenings to maintain a safe and

secure environment for passengers and staff

 Assisted in gate operations, including boarding announcements, crowd

control, and assisting passengers with special needs

 Handled flight disruptions, delays, and cancellations, providing timely

information and assistance to affected passengers

 Maintained accurate records of flight schedules, passenger counts, and

baggage handling

 Adhered to airline policies, procedures, and safety regulations, ensuring

compliance at all times

 Demonstrated strong communication, teamwork, and problem-solving

skills in a fast-paced airp