Vishal Singh
Delhi
Summary
Looking for a long association with people-oriented organization which demands the best of my professional ability in terms of technical & analytical skills and help me in broadening and enhancing my current skill and knowledge. Dedicated and meticulous solutions consultant with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into role with a progressive organization.
Overview
10
10
years of professional experience
Work History
Senior Travel Consultant
Travel N Time
01.2023 - Current
- Managed travel arrangements for multiple corporate accounts, ensuring seamless execution of logistics.
- Handled flight, hotel, cab, rail, and visa bookings while addressing traveler inquiries promptly.
- Provided support to travelers through effective communication via phone and email.
- Utilized Galileo GDS for efficient booking management and refund processing.
- Collaborated with finance team on accurate processing of BSP refunds and settlements.
- Maintained detailed transaction logs and submitted reports to supervisor regularly.
- Oversaw online ticketing operations, ensuring timely monitoring of reservations.
- Followed up with airlines on urgent cases and group travel needs to enhance service delivery.
Travel Counselor
American Express Global Business Travel
03.2022 - 01.2023
- Managed flight, hotel, cab, rail, and visa bookings for over 400 corporate accounts globally.
- Executed emergency travel arrangements while providing precise travel guidelines to clients.
- Communicated effectively with travelers via calls, emails, and chat support to resolve issues.
- Utilized knowledge of Galileo and Sabre GDS for streamlined booking management and refund processing.
- Collaborated with finance team for accurate BSP refunds and timely settlements.
- Maintained transaction accuracy by coordinating invoicing and billing processes.
- Updated daily transaction logs and submitted reports to supervisor for review.
- Monitored online ticketing queues efficiently, following up on critical cases with airlines.
Travel Counselor
ATB Yatra Pvt ltd
02.2018 - 02.2022
- Doing Emergency Travel arrangements for Corporate accounts.
- Working on Flight, Hotel, Cab, Rail, Visa bookings of corporate travelers & providing accurate information regarding travel guidelines as per their query.
- Communicating efficiently with travelers over call & emails.
- Sound knowledge of Travel GDS Galileo & Amadeus.
- Coordinating with finance team for invoicing and billing of transactions.
- Updating transaction logs and sending to supervisor on daily basis.
- Working on online Ticketing Queues and monitoring them efficiently.
- Follow up with Airlines for important cases.
- ATB Yatra Pvt ltd Travels also provides end to end corporate travel management services.
Process Associate
Interglobe technologies
07.2016 - 02.2018
- Working for Process name Webjet Australian Market.
- Making fresh reservations/ Domestic or International rescheduling/Cancellations on Galileo.
- Handling cases for name correction and name change in Dom/Intl flights.
- Handling escalations without transferring to the higher level.
- Achieving all Targets (Quality Score, C-SAT, KPI).
- Sending E-mail, text to passengers regarding any schedule flight change.
- A leading global Travel Technology organization, providing integrated services and solutions to travel corporations worldwide
Education
Bachelor of commerce (B. Com) -
ARNI UNIVERSITY
Amadeus Ticketing Course -
Birds Academy
12Th passed -
HCOS Board
10th passed -
CBSE Board
Skills
- Practical learning approach
- Smart working
- Punctuality
- Positive attitude
- Motivational skills
- Verbal and written communication
- GDS knowledge: Galileo, Sabre, Amadeus
- Typing speed: 50-55 WPM
- Microsoft Office proficiency
Hobbies and Interests
- Playing cricket & Badminton
- Playing Guitar
- Spending time with friends & family
Disclaimer
I do hereby solemnly affirm and declare that the contents of this resume are true and correct to the best of my knowledge. If I get a Chance in your Institution/Organization then I will do the best to satisfy your entire requirement.
Personal Information
- Date of Birth: 02/09/95
- Gender: Male
- Marital Status: Married
Languages
- Hindi
- English
Timeline
Senior Travel Consultant
Travel N Time
01.2023 - Current
Travel Counselor
American Express Global Business Travel
03.2022 - 01.2023
Travel Counselor
ATB Yatra Pvt ltd
02.2018 - 02.2022
Process Associate
Interglobe technologies
07.2016 - 02.2018
Bachelor of commerce (B. Com) -
ARNI UNIVERSITY
Amadeus Ticketing Course -
Birds Academy
12Th passed -
HCOS Board
10th passed -
CBSE Board