Harshad Sarvade
Sr. Travel Consultant
Summary
Travel Operations and Ticketing professional with strong expertise in Global Distribution Systems (GDS), specializing in end-to-end airline reservations and travel management. Experienced in handling B2B and B2C clients, efficiently resolving complex travel-related queries with accuracy, speed, and a strong focus on customer satisfaction.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Senior Travel Consultant
Riya Travels
02.2024 - Current
- Managed end-to-end travel logistics, including flight reservations, hotel bookings, and ground transportation arrangements for the CEO, senior leadership team, and employees of WNS Global Services.
- Handled fare quotations, routing options, and travel recommendations based on customer requirements and budget preferences.
- Provided primary travel support as the main contact for employees and stakeholders, addressing travel-related queries effectively.
- Coordinated with hotel vendors, transport vendors, and travel partners to secure cost-effective arrangements and competitive rates, while ensuring service quality and compliance with travel requirements.
- Assisted customers with ancillary services, such as seat assignments, baggage requests, special service requests (SSR), and travel documentation guidance.
Senior Travel Consultant
Etraveli Group
03.2022 - 01.2024
- Managed post-sales support for clients via email and chat, ensuring timely resolution of travel-related queries and service requests.
- Managed fare quotations for reissues, along with guidance on cancellation policies and ticket issuance procedures.
- Handled voluntary and involuntary ticket reissues and cancellation requests in compliance with airline fare rules and policies.
- Processed special service requests, including meal preferences, seat selections, and passenger name corrections.
Senior Travel Consultant
Trip Jack Travels
05.2018 - 03.2022
- Managed B2B and B2C customer interactions through email and telephone, providing prompt assistance, and resolving travel-related inquiries.
- Coordinated end-to-end travel booking operations, including reservation management, ticket issuance, reissuance, cancellations, and refund processing for domestic and international travel.
- Collaborated with airlines, suppliers, and travel partners to resolve booking discrepancies, process exceptions, and ensure seamless travel arrangements.
Travel Consultant
WNS Global Services
07.2016 - 03.2018
- Managed end-to-end airline ticketing operations, including ticket issuance, reissuance (both voluntary and involuntary), exchanges, cancellations, and refund processing in accordance with airline policies and industry regulations.
- Monitored queues and managed ticketing deadlines, ensuring timely completion of transactions and minimizing booking errors.
Education
Bachelor of Commerce -
Mumbai University
04.2001 -
Skills
- Customer-Centric Approach
- Escalation Handling
- Problem Solving & Decision Making
- GDS Expertise
Timeline
Senior Travel Consultant
Riya Travels
02.2024 - Current
Senior Travel Consultant
Etraveli Group
03.2022 - 01.2024
Senior Travel Consultant
Trip Jack Travels
05.2018 - 03.2022
Travel Consultant
WNS Global Services
07.2016 - 03.2018
Bachelor of Commerce -
Mumbai University
04.2001 -