Mohit Srivastava
Noida
Summary
Dynamic Senior Business Process Consultant at UnitedHealth Group, skilled in task mining and process optimization. Achieved $10M in savings through innovative solutions and stakeholder engagement. Proficient in Six Sigma methodologies and adept at enhancing customer engagement, driving digital transformation, and delivering impactful results in complex environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Business Process Consultant, Optum Technology
UnitedHealth Group
04.2019 - Current
- Leveraged task mining tools such as Soroco and Skan and applied machine learning concepts to enhance task mining capabilities.
- Created detailed process maps using Microsoft Visio to understand and optimize workflows.
- Conducted business process improvement assessments, identifying $10M in savings opportunities for RCM Space.
- Effectively communicated findings and recommendations to stakeholders through clear reports and presentations.
- Identified inefficiencies and proposed creative solutions to improve process efficiency and productivity.
- Participated in comprehensive training programs for Soroco Scout and Skan AI, gaining in-depth knowledge of task mining tools and methodologies.
- Carried out extensive research in Contact Centers best practices. Those experiences have helped me shape discovery questionnaires, maturity models and performance models.
- Used Six sigma methodologies to redesign the contact centers by finding out the pain points and challenges within.
- Presented Optum Branding awareness as part of the PDR community teach back initiative. Conducted multiple sessions within team.
Business Process consultant, User Acceptance Testing (UAT), Omni Program
UnitedHealth Group
04.2019 - Current
- Led multichannel customer engagement solutions by discovering process and workforce-related insights, leading to optimization and automation opportunities.
- Accountable for UAT of all Omni migrations initiatives with direct impact on claim systems and Contact centers.
- Enhanced understanding through training and business meetings; improved migration process to reduce cycle time.
- Coordinated resources across releases, projects, and testing environments.
- Led discussions on project risks, addressed roadblocks, and communicated potential schedule slippage to stakeholders.
- Trained on automation testing tools (Cyara), achieved high automation efficiency, and validated tester experiences through blended testing models.
- Developed and implemented a model combining automation and manual testing, achieving 60% automation efficiency.
Associate manager- Customer System Validation
GalaxE Solutions
11.2016 - 04.2019
- Facilitated Sprint Planning, conducted effective Sprint Retrospectives, and supported Product Owner in Product Backlog refinement.
- Collected data and prepared Account Insight reports for Objective Review Meetings with senior management.
- Collected and analyzed data for Ops Hi 5 and Delivery Dashboard.
- Facilitated High Maturity Practices for CMMI 1.3 Level 5 Assessment.
- Conducted internal PCI audits for CMMI, ISO, and ITIL standards.
- Facilitated project management planning, metrics definition, and tracking.
- Prepared baseline reports and participated in PPM and QPM building.
Lead – Software Quality Assurance
HCL Technologies
05.2014 - 04.2016
- Facilitated Sprint Planning, conducted effective Sprint Retrospectives, and supported Product Owner in Product Backlog refinement.
- Collected data and prepared Account Insight reports for Objective Review Meetings with senior management.
- Participated in CMMi assessment for L5 maturity and represented Metrics group as FAR member.
- Facilitation of projects with regards to Project management Planning and Metrics Definition and tracking.
- Preparation of Baseline Reports and Participation in PPM and QPM building.
Executive-Quality – SEPG
Dell International
11.2010 - 05.2014
- Participated in CMMi L3 and L5 assessment journey for Healthcare Vertical.
- Key member of Compliance Team of QMG Group.
- Facilitation of projects with regards to Project management Planning and Metrics Definition and tracking.
- Ensure compliance to established Software Engineering processes.
- Continual Improvement of software engineering processes.
- Coordinate with the project manager at all phases of project.
- Facilitation of projects with regards to Project management Planning and Metrics Definition and tracking.
- Michael dell Award (Yearly) for Exceptional Performance in Dell Quality Team Year 2014.
- Special Appreciation Certificate for outstanding performance during the CMMI Implementation Dell Services 2012.
- Xtra Miles Silver champ Award in HCL Technologies 2010.
Education
Masters of Total Quality Management -
Lucknow University
01.2006
Bachelor of Commerce -
Gorakhpur University
01.2003
Skills
- Task Mining & Process Mining
- Process mapping
- Business process improvement
- Customer engagement
- Risk management
- Stakeholder engagement
- Workflow optimization
- Stakeholder management
- Digital transformation
- Business Process Re-engineering
- Agile Implementation
- Lean Six Sigma
- ISO & CMMI
- Risk Assessment & Defect Management
- Business Systems Analysis
- Technology Security Standards
- Analytical Skills
- Adaptability
- Customer-Centric Approach
- Quality Management
- Soroco (Scout)
- Skan
- PowerBI
- Microsoft Visio
- Rally
- HPALM (HPQC)
- SAP Solution Manager
- Jira
- Docspace
- Truvault (Veeva vault)
- Service Now (SNOW)
- PMX
- Splunk
Certification
- Medicare & Retirement Certification
- Certified Scrum Master
- Six Sigma Certified
- ITIL V3 Foundation
Accomplishments
- Michael dell Award, 2014, Exceptional Performance in Dell Quality Team
- Special Appreciation Certificate, 2012, Outstanding performance during the CMMI Implementation Dell Services
- Xtra Miles Silver champ Award, 2010, In HCL Technologies
Timeline
Senior Business Process Consultant, Optum Technology
UnitedHealth Group
04.2019 - Current
Business Process consultant, User Acceptance Testing (UAT), Omni Program
UnitedHealth Group
04.2019 - Current
Associate manager- Customer System Validation
GalaxE Solutions
11.2016 - 04.2019
Lead – Software Quality Assurance
HCL Technologies
05.2014 - 04.2016
Executive-Quality – SEPG
Dell International
11.2010 - 05.2014
Masters of Total Quality Management -
Lucknow University
Bachelor of Commerce -
Gorakhpur University
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