Summary
Overview
Work History
Education
Skills
Activities & Interests
Timeline
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DEBAYAN DAS

DEBAYAN DAS

Senior Business Account Manager
Chandannagar

Summary

Ambitious and customer oriented operations management professional with 55 months of experience, dedicated to superior client satisfaction and consistent revenue growth. Manages assigned territories and exceeds established sales and post sales targets with persuasive business development strategy. Expert negotiator with high-level proficiency in CRM. Collaborative worker providing support to diverse areas of servicing department where needed.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Senior Business Account Manager

Nobroker.com
Kolkata
10.2020 - Current
  • Leading the team of Business Accounts Managers, Financial Service Deployers and maintaining a bridge with the sales team
  • Maintenance & sustenance a long term relationship with every on-boarded client all over West Bengal and growing the overall revenue portfolio through referral matrix
  • Implementing post-sales support and escalation management and retaining every account through successful renewals on completion of subscription period
  • Farming & up-selling on boarded clients with respect to better plans and benefits
  • Educate every client about new plans / offers as on when raised by Nobroker.com
  • Improved decision-making by keeping management informed through regular reports and sales trend analysis.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.

Process Advisor

Barclays Global Service Centre
Noida
08.2018 - 09.2020
  • Handling direct communication with Barclaycard customers to understand their queries and provide the right resolution and handling team with their queries and making reports of the adherence
  • Handling team to meet service level agreement targets by assisting with reviews and escalations
  • Creating new process approaches to meet client and internal goals
  • Validating documents, processed paperwork, and reviewed data
  • Developing options and implementing solutions to resolve complex process issues
  • Reporting out findings of studies and prepared recommendations for implementation of new systems, procedures, and organizational changes.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.

Process Advisor

Kelly Services India Pvt Ltd (Barclays GSC off Role)
Noida
07.2017 - 07.2018
  • Analyzing cases of PPI (Payment Protection Insurance), doing the calculations and executing them
  • Helping team with their queries, making production reports for everyday, scrub cases from the queues and allocating them to the entire process.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.

Education

Bachelor of Science - Statistics

St. Xavier's College, Kolkata
Kolkata
05.2011 - 07.2015

Kanailal Vidya Mandir

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Sri Aurobindo Vidya Mandir

Skills

Performance optimization

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Activities & Interests

● Volunteer at inter-school cultural programs 

● Participated in social work under ‘National Service Scheme’ & was one of the board members of ‘National Service Scheme’ (NSS) 

● Participated in cricket & football games at school and college level 

● Participated and secured top positions in swimming competitions at various levels 

● Was the finance head of the college departmental magazine ‘PRAKARSHO’ & in St. Xavier's Academy of Dance and Music (XADAM) 

Timeline

Senior Business Account Manager

Nobroker.com
10.2020 - Current

Process Advisor

Barclays Global Service Centre
08.2018 - 09.2020

Process Advisor

Kelly Services India Pvt Ltd (Barclays GSC off Role)
07.2017 - 07.2018

Bachelor of Science - Statistics

St. Xavier's College, Kolkata
05.2011 - 07.2015

Kanailal Vidya Mandir

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Sri Aurobindo Vidya Mandir

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DEBAYAN DASSenior Business Account Manager