Debayan Banerjee

Role: IT Infrastructure Lead | Global Data Center Architect | Storage SME.

Responsibilities:

Functional: Lead Engineer / Associate Manager

• Leading the team of SMEs in Global IT Infrastructure Operations.
• Managing the team's productivity and deliverables using the Kanban process.
• Motivating the team to achieve the quarterly metrics.
• Vendor Management
• Cost Management: Annual planning and budgeting of IT Opex and Capex.
• Maintained documentation of technical procedures and user guides for reference.
• Conducted training sessions for team members on new systems and software updates.
• Assisted in the implementation of new technologies in production environments.
• Responded to service requests by diagnosing problems and providing solutions promptly.
• Facilitated communication between end users and development teams for issue resolution.
• Collaborated with cross-functional teams to troubleshoot and resolve client inquiries.
• Ensured compliance with company policies and procedures regarding IT security and data protection.

Technical: IT Infrastructure Architect |Storage SME.

• Responsible for the architectural design of data centers and related technologies.
• Configuration, monitoring, and management of various data center technologies, such as blades, chassis, VMware, storage, SAN, NAS, backup, etc.
• Identifying the right data center and IaaS solutions, evaluating those to influence the purchase decisions, and implementing them in the environment.
• Maintaining 99% production uptime with BCP (Disaster Recovery) for multiple data centers across the globe using storage replication technologies.
• Storage SME: Designing, implementation, and administration of various storage arrays across locations, and taking care of the I/O performance. Mainly on SAN (Block) and NAS (File) storage.
• Conducted regular audits of physical hardware locations across multiple sites, and was responsible for mitigating the SOC audit findings.
• Responsible for M&A asset movements and system migration within data centers or in the public cloud (IaaS).
• Responsible for setting up and managing observability tools, such as Nagios and vROPs.
• Performed system backups to ensure data integrity and security.
• Monitored performance of networks and systems to identify any potential problems or malfunctions.
• Analyzed system performance to recommend improvements and enhancements.

Role: Subject Matter Expert (SAN & Storage)

Responsibilities:

• Implement, Configure, Monitor & Maintain different SAN, NAS Storage Technologies in Various Datacenters.
• Schedule & maintain Replication to meet BCP criteria.
• Conduct DR drills to test Disaster Recovery & BCP.
• SAN Switch Fabric Administration- Cisco & Brocade.
• Troubleshooting SAN connectivity on Host.
• Conduct daily business under the ITSM guidelines via tickets or changes & CAB calls.
• Maintained a 99% customer satisfaction level for assigned tickets.

Role: Senior Analyst - IT Operations (Server| Storage | Backup)

Responsibilities:

• Monitored, configured, and maintained NetApp, EMC, and HP Storage Arrays.
• Managed servers in a VMware environment.
• Managed backup and restore through EMC Avamar.
• Responsible for BCP setup using replication with multi-vendor storage arrays.
• Conducted annual DR test failovers from production to DR site.
• Keep the environment up to date as per SOC guidance.
• Implemented best practices to optimize the virtual environment.
• Monitored the performance of storage boxes and switches.
• Created various run books for operational excellence.
• Collaborated with cross-functional teams to streamline project workflows and communication.
• Analyzed operational processes to identify areas for improvement and efficiency.

Role: Product Support Engineer - EMC Storage

Responsibilities:

• Provided Level 1 Remote Technical Support and Storage Administration to EMC Arrays for global clients.
• Responsible for RAID Configuration, such as RAID-1, RAID-3, RAID-5, and RAID-6 in EMC Arrays.
• Configured and troubleshot SRDF systems.
• Responsible for identifying faulty hardware and replacing it.
• Expertise in managing Symmetrix/DMX errors and hardware failures.
• Troubleshoot SAN Connectivity on Cisco & brocade switches