Music
Debdeep Goswami
Senior Process Associate
New Delhi,Delhi
Summary
Senior Associate and New Product Strategist with more than 5 years of experience in field and deadline-oriented nature focused on maximizing client results along with collecting data on consumers, competitors and consolidating information into actionable items, reports and presentations and also understand business objectives and designing surveys to discover prospective customers’ preferences. Willing and able to take ownership of day-to-day operations and special projects.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Senior Process Associate
Cognizant Technology Solutions India Pvt Ltd
Gurgaon
12.2015 - Current
- Google TTP : Conducted research, gathered information from multiple sources and presented results.
- Google Visual Format : Set up right image according to ad-text in order to increase business or ad value with maintaining policy.
- Google My Business : Communicated product value, quality and style to educate and entice potential customers. Also managed quality assurance program including internal audits and customer surveys.
- Google Creatives (Ad) : Review website, existing ads and create new ad copies for specific landing page with help of keywords provided by advertisers. Make ads compelling, bring out call to action, features, benefits into headers and descriptions.
Customer Service Associate
Convergys
Gurgaon
12.2007 - 12.2014
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
MBA - Marketing
Amrita Vishwa Vidyapeetham
Amritapuri 12.2021 - Current
Bachelor of Arts - General Arts
University Of Calcutta
Kolkata 01.2002 - 04.2005
Higher Secondary (10+2) -
Jatin Das Vidyamandir
Kolkata 01.2000 - 01.2001
Madhyamik (Secondary) -
Jatin Das Vidyamandir
Kolkata 01.1998 - 01.1999
Skills
Qualitative Research
undefinedInterests
Movies
Timeline
MBA - Marketing
Amrita Vishwa Vidyapeetham
12.2021 - Current
Senior Process Associate
Cognizant Technology Solutions India Pvt Ltd
12.2015 - Current
Customer Service Associate
Convergys
12.2007 - 12.2014
Bachelor of Arts - General Arts
University Of Calcutta
01.2002 - 04.2005
Higher Secondary (10+2) -
Jatin Das Vidyamandir
01.2000 - 01.2001
Madhyamik (Secondary) -
Jatin Das Vidyamandir
01.1998 - 01.1999
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