Learning New skills
Debjani Dhar
Training Lead
Kolkata
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring strong leadership, communication, and strategic planning abilities developed over an 8-year career to a growth-oriented role.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Training Lead
ACCENTURE
01.2022 - Current
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Facilitated virtual, in-person and blended learning sessions.
- Developed lesson plans, instructional materials and written practice tests for detailed and crash training courses.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Evaluated training needs to improve training quality.
- Oversaw day-to-day functions of training department.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Mentored junior trainers, sharing best practices and providing constructive feedback for their professional growth.
- Increased graduation rate by 18% through working closely with instructors
Subject Matter Expert
GENPACT
07.2017 - 12.2021
- Effectively communicated real-time performance trends to stakeholders.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Mentored junior team members, contributing to their professional growth and development.
- Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
- Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.
- Generated reports detailing findings and recommendations.
Senior Executive
WIPRO
05.2015 - 06.2017
- Provided technical support for broadband and telephone issues through effective communication via email and calls.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Maintained up-to-date knowledge of product and service changes.
Education
PGDBA - Human Resources Development
Symbiosis
Pune 01.2010 - 06.2012
Bachelor of Science - Microbiology
Calcutta University
Kolkata 01.2006 - 06.2009
Skills
Training delivery
Needs Assessment
Coaching and Mentoring
Blended Learning
Train-the-Trainer
Organizational Leadership
Leadership Development
Orientation and Onboarding
Timeline
Training Lead
ACCENTURE
01.2022 - Current
Subject Matter Expert
GENPACT
07.2017 - 12.2021
Senior Executive
WIPRO
05.2015 - 06.2017
PGDBA - Human Resources Development
Symbiosis
01.2010 - 06.2012
Bachelor of Science - Microbiology
Calcutta University
01.2006 - 06.2009
Certification
Ongoing certification on SQL, Tableau
Interests
Photography
Awards
- Outstanding Achievement in Customer Satisfaction in Wipro.
- Top Performer of the month for consecutive 2 quarters in Genpact.
- Rewarded and recongnised for outstanding performance and improvement in training field at Accenture.
Achievements
- Received consecutive nominations for two quarters as an exceptional Subject Matter Expert (SME) at Genpact, highlighting consistent outstanding performance in the role.
- Attained recognition as a trainer for achieving a 100% graduation rate, showcasing a commitment to excellence in delivering effective training programs.