Debjani Mukherjee

Having cross functional experience of Customer Service Operations (Verification, Credit and Collection) in Telecom industry for nearly 12 years and as Purchase Executive working for Engineering operations in an FMCG giant for 2 years.

Currently working in a B2B E-Commerce organization for procurement of materials on behalf Steel Authority of India Limited.

• Father's Name: Late Biswajit Mukherjee
• Date of Birth: 1981-09-14
• Gender: Female
• Marital Status: Single

• Mjunction Services Limited, Junior Officer-Purchase (Managed Sourcing Services), 2025-07-01, present, Commercial Procurement of Materials through E-tendering for SAIL., Execution of complete Purchase Requisition to Purchase Order Process for different categories of tender., Working with procurement platforms like GEM (Government E-Market) and SRM (Supply Relationship Management)., Working with SAP-MM Module., Reverse auction & negotiation with vendors for finalization of contracts through price reasonabilities., Sourcing of material for manufacturing and industrial operations.
• PepsiCo India Holdings Private Ltd, Purchase Executive-Engineering, 2023-06-01, 2025-05-31, Handling Engineering Material Issuance for daily production process through SAP-MM, coordinating with Engineering store & other departments for seamless production by ensuring cost effectiveness & quality., Co-coordinating with suppliers & track orders for timely delivery of goods., Handling Good Receipt Notes, physical Count Slip and other material issuance related documents and approvals processing., Regular operations related KPI monitoring for plant technicians., Reporting to authorities as & when required., Monitoring Technician utilizations on monthly basis & preparing daily shift schedules of technicians., Pertaining timely trainings to technicians., Kaizen reporting., Husk, Boiler Ash & Bio methane sludge related reporting.
• Vodafone Idea Limited (Kolkata), Postpaid Verification & Collection, 2012-10-01, 2023-05-31, Coordinating with Vodafone Idea Service partners for driving daily collection operations in 30, 31-60, 61-90, 90+ buckets for Postpaid Billing, Reduction of Bad debt & Involuntary Churn and Agency Monitoring., Driving Retention of Vi postpaid Customer across buckets in Kolkata by providing backend operational support., Monitoring waiver settlements and handling customer complaints. Restricting churn of postpaid customer base from Kolkata & Bengal as a part of Vi in house customer support., Preparation of cross functional Reports for hierarchy management., Conducting credit eligibility verification for new Vi Postpaid acquisitions by conducting Physical verification & subsequently Welcome Visit & Credit status assignment for both Kolkata & Rest of Bengal through registered Vi-service partner agencies within TAT., Providing first touch point customer service to almost 17.5 k plus customer base including both Pre & Post Activation process by verification., Duplicate tracking process monitoring prior activation of New Acquisitions., Processing Verification for Non Sim Fixed Line Data & Voice Products (Internet leased Line, Toll free services, Location tracker)., Selection, Screening & Interviewing for appointing new manpower for collection agents both on field & tele calling process for collection & verification service agency partners., Imparting training to new joiners & monitoring onboarding process for collection & retention manpower from partners., Productivity measurement and development of vendor manpower., Preparing payouts, invoices & bills for Collection Service Partners., HSW Training to service partners & various Audits of service partners KPIs.
• Credence Requital Advisory Services Pvt. Ltd., Kolkata, Quality-In-Charge (Customer support), 2008-08-01, 2012-05-31, Auditing pre & post due date collection calls for both soft & hard bucket collection (0-30, 30-60, 60-90, & 90+ buckets) client telecom companies., Imparting training to new employees for Vodafone collection process & ensuring call skill development., Data monitoring & updating in system. Maintenance of different MIS requirement of client co., Preparation of bills & claims from Client Companies., Preparation of salary for in house field staffs & telecalling on basis of monthly performance.
• Zodiac Express Pvt. Ltd, Kolkata, Trainee Executive customer service, 2007-08-01, 2008-07-31, Helping to build good customer relations., Recruiting staff and doing appraisals., Arranging staff meetings., Training and development., Handling complaints and queries (from customers and staff)., Sorting security issues., Financial responsibilities., Arranging promotional events.
• ICICI Lombard General Insurance Co Ltd., Sales Officer (Motor), 2004-05-01, 2005-05-31, Sales Officer in ICICI LOMBARD GENERAL INSURANCE CO Ltd (Motor)