Debjit Mandal
Kolkata
Summary
Versatile team manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
3
3
Languages
1
1
Certification
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Tower Lead/Team Manager
TCS
Kolkata
04.2022 - Current
- Managed several project transitions by creating an efficient project plan and driving it from the front.
- Coordinated resource allocation to support timely project execution and optimize team productivity.
- Implemented process improvements to streamline workflows and increase efficiency.
- Analyzed project timelines to identify risks and recommend mitigation strategies.
- Managed daily operations, ensuring quality and performance standards were met consistently.
- Oversaw recruitment, onboarding, and training of new team members to accelerate adaptation to company standards and enhance team cohesion.
- Developed training materials to support onboarding of new team members.
- Mentored junior staff to enhance skills and foster professional development.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
O2C Operations Analyst
TCS
Kolkata
01.2018 - 03.2022
- Performed data analysis to identify and recommend process automation opportunities.
- Analyzed operational performance to identify pain points and provide actionable solutions to management.
- Analyzed operational workflows to pinpoint specific areas for improvement.
- Prepared reports summarizing operational performance for management review.
- Developed process documentation for team training and knowledge sharing.
- Managed relationships with external vendors providing essential services or supplies.
- Developed training materials for staff members on operational procedures.
Information Processing Specialist
Tata Consultancy Services
Kolkata
07.2011 - 12.2017
- Processed large volumes of data to support decision-making and reporting needs.
- Managed document flow to enhance data accuracy and accessibility across systems.
- Collaborated with teams to streamline workflows, improving information processing efficiency.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Post Graduation -
Kalyani University
West Bengal 06.2008 - 06.2010
Graduation -
Kalyani University
West Bengal 05.2005 - 05.2008
Skills
- Project management
- Process improvement
- Stakeholder management
- Performance analysis
- Operational efficiency
- Business Analytics
- Problem solving
- Team building
- SQL
- Confluence
- SAP (CRM, CP 1, HANA)
- MS Office
- Gen AI
- Agile
- Lean
Achievements
- RPA Automation for Energy Trade Confirmations – Reduced 40 monthly AHT hours, improved accuracy and speed.
- Report Extraction Optimization – Saved 3 monthly AHT hours, enabled system decommissioning.
- Successfully completed Due Diligence for a new project transition from major Australian client location
Certification
- Generatative AI
- Business Analytics
Accomplishments
- Special Achievement Award for remarkable contribution to the organisation for past 15 years
- Client Reward for best performance
Languages
Bengali
Beginner
A1
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Tower Lead/Team Manager
TCS
04.2022 - Current
O2C Operations Analyst
TCS
01.2018 - 03.2022
Information Processing Specialist
Tata Consultancy Services
07.2011 - 12.2017
Post Graduation -
Kalyani University
06.2008 - 06.2010
Graduation -
Kalyani University
05.2005 - 05.2008