Vishnu Prasad Parsi
Hyderabad
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Tower Lead / Infra Manager
TATA Consultancy services
Hyderabad
03.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
Senior Project Engineer
Qualcomm Limited on Artech Infosystems Payroll
Hyderabad
11.2019 - 03.2021
- Provided technical guidance and project management to junior engineers.
- Created project plans, monitored progress and managed resources accordingly.
Senior Support Engineer
CA Technologies on QuessCorp Payroll
Hyderabad
09.2018 - 10.2019
- Provided technical support and troubleshooting for customers' hardware, software, and network issues.
- Maintained customer service standards by resolving escalated customer inquiries in a timely manner.
- Developed and implemented strategies to improve system reliability and performance.
- Assisted with the design, installation, configuration, testing, maintenance, documentation, and administration of clients monitoring suite.
- Analyzed user needs to determine functional requirements for new or existing systems.
- Resolved complex problems encountered by clients on their critical applications.
System Engineer
Larsen & Toubro InfoTech
Oslo
11.2017 - 09.2018
- Developed, configured and maintained systems in a multi-platform environment.
- Provided technical guidance to team members for system administration tasks.
- Created scripts to automate day-to-day system administration activities.
- Designed infrastructure solutions that meet customer requirements with high availability standards.
- Configured networking components monitoring such as routers, switches, firewalls.
- Analyzed system logs to identify potential issues or bottlenecks in order to take corrective action in a timely manner.
- Monitored server performance metrics such as CPU utilization, memory usage using various tools.
- Ensured compliance with industry standards by implementing appropriate security measures such as antivirus installation and updating virus definitions regularly on all systems within the organization's network perimeter.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
Senior Project Engineer
Wipro InfoTech
Mumbai
08.2014 - 08.2017
- Implementation and configuration of monitoring tools like CA Spectrum, CA EHealth, CA UIM/Nimsoft, CA Performance Management and CA NETQoS/NFA.
- Integration between Monitoring tools like Spectrum & UIM and CA Service Desk for ticketing.
- Integration done between CA Spectrum & Servicenow for CMDB update in servicenow.
- Expertise in configuring monitoring for servers, vmware, azure, aws, cluster monitoring, network, storage, database and SNMP trap in monitoring tools.
- Expertise in configuring agent-based & agentless server monitoring.
Education
B.Tech -
SRM University
Chennai, Tamilnadu04-2014
Skills
- Operations Management
- Incident Management
- Project Management
- Cross-Functional Teamwork
- Product Management
- CA Spectrum
- CA UIM
- CA Ehealth
- CA NFA
- CA Servicedesk
- Servicenow
- Sqlserver
- Windows
- UNIX
- Microfocus sitescope
- MS Office
- Excel
Certification
- ITIL V3 certified
- CA UIM 8.5.x: System Administration Foundations 200
- CA Nimsoft Monitor r7.x: System Admin Foundations 200
- CA Spectrum r9.x Administrator
- CA Ehealth r6.x Administrator Exam
- Selling CA Netqos Reporter Analyzer product overview
Awards
- Pioneered Team award from Wipro Infotech
- Appreciation from Ujjivan SFB client on the custom reports developed
- In time delivery appreciation from Nets Branch, Norway Client
- Appreciation from CA Technologies for maintaining SLA for case resolution
- Star employee of the quarter award at Qualcomm
- Contextual Master Award at TCS for publishing success story on monitoring best practices
- Xcelerate warrior award at TCS for onboarding 14 fresher's into various monitoring projects
- 8 times Star of the month award at TCS in past 3 years
- On the spot award, S-Miles award, Privacy defender award at TCS
Personal Information
- Father's Name: Parsi Ramchander
- Date of Birth: 05/30/93
Accomplishments
- Pioneered Team award from Wipro Infotech.
- Appreciation from Ujjivan SFB client on the custom reports developed.
- In time delivery appreciation from Nets Branch, Norway Client
- Appreciation from CA Technologies for maintaining SLA for case resolution.
- Star employee of the quarter award at Qualcomm
- 8 times Star of the month award at TCS in past 3 years.
- On the spot award, S-Miles award, Privacy defender award at TCS
- Xcelerate warrior award at TCS for onboarding 14 freshers in to various monitoring projects.
- Contextual Master Award at TCS for publishing success story on monitoring best practices.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Technical Tower Lead / Infra Manager
TATA Consultancy services
03.2021 - Current
Senior Project Engineer
Qualcomm Limited on Artech Infosystems Payroll
11.2019 - 03.2021
Senior Support Engineer
CA Technologies on QuessCorp Payroll
09.2018 - 10.2019
System Engineer
Larsen & Toubro InfoTech
11.2017 - 09.2018
Senior Project Engineer
Wipro InfoTech
08.2014 - 08.2017
B.Tech -
SRM University
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