Summary
Overview
Work History
Education
Skills
Websites
Network Designing Documentation
Professional Qualifications Certifications
Native
Projects
Area Of Expertise
Personal Information
Timeline
Generic
Amit Prasad Namboori

Amit Prasad Namboori

Gurgaon

Summary

Core Competencies To work in a growing and dynamic organization where I can contribute my academic qualifications and personal skills towards the success of the organization along with my professional career; a career that will earn me satisfaction and enable me to learn more and more in life – a continuous learning process

Overview

19
19
years of professional experience

Work History

Lead IT Core-Infra

HCL Tech
06.2022 - Current
  • Responsible to Manage/Improve the workflows and throughput for data Centers Operations.
  • Responsible Be forward thinking to support all DC teams on to reducing potential risks to upcoming projects
  • Responsible for support of over 7000 network devices worldwide including switches, routers, wireless access points, acceleration appliances, firewalls, file servers, VPN infrastructure, ISP connections, Application Infra 200+ along with Windows/Linux/VMs.
  • Re-designed and deployed new intranet site with all departmental process, policy, procedures etc.
  • Directed all aspects of daily operations for the Global Network Operations Center (NOC), initiating strategies and management tools to maximize uptime and enhance overall operations.
  • Responsible to Serve as the primary contact on all issues surrounding Information Security and industry compliance standards.
  • Responsible for support business team in concept of HLD/LLD.
  • Responsible to drive projects and programs to desired deliverables within project timeline.
  • Responsible for Security controls which is directive by Govt of India. review all security controls parameter.
  • Responsibility UAT and POC for end to end Network core devices with vendors.
  • Responsible to manage EUS escalation on priority end to end with the support of technical SME for application part.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
  • Team Size :- 133

Operation Manager (AM)

Accenture Solutions Pvt Ltd
05.2016 - 06.2022
  • Advanced Knowledge hands on experience in networking MPLS/BGP/OSPF/RIP/VLAN/VTP. STP/HSRP/VRRP/GLBP.
  • Management of 70 network engineers and 38 Cloud developers, responsible for the redesign of the network infrastructure.
  • Responsible for the routing and switching of all voice and data traffic on the network to ensure and efficient utilization of the network.
  • Responsible for application development, data security, disaster recovery, and 24x7 technical support
  • Designed and implemented a Network Operations Center (NOC) Solution.SMB/Global Business/Enterprise business.
  • Engineered the infrastructure that resulted in a WAN and LAN implementation of a gigabit backbone.
  • Coordinated and provided technical assistance for network operations for communications providers along with Two data Center in India.
  • Responsible for the engineering and operation Bharti Airtel core circuit and packet switching networks including class 4/5 voice switches.
  • Review all configuration before the implementation.
  • Actively participate in P1 Tickets and provide the support to L2/L3 engineers.
  • Deep expertise in the AWS components & APIs
  • Design, implement and maintain all AWS infrastructure and services within a managed service environment
  • Work with internal teams to create the migration process of legacy systems to the AWS cloud
  • Work with business unit managers to understand project scope, suggest possible alternatives and document each step of the design
  • Manage the AWS infrastructure and strategic vendor relationships including development firms
  • Work with Security division to design and manage IAM roles for users, vendors and other third party vendors
  • Datacenter migration, especially involving Windows Servers and complex Windows workloads
  • Team Size :- 108

Sr.Specialist (Manager) IP/MPLS/DATA/WI-FI/ENTERPRISE

MTS INDIA PVT LTD (SSTL)
01.2014 - 05.2016
  • Company Overview: MTS India is an Indian subdivision of Russian Mobile TeleSystems Telecommunication Company headquartered in New Delhi, India. It provides wireless voice, broadband Internet, messaging and data services in India. MTS India is a subsidiary of Russian conglomerate Sistema and operates across India with over 16 million customers. They are providing mobile services based on CDMA technology under the brand name MTS India in a 9 circle of India.MTS, the mobile telephony brand of Sistema-Shyam Teleservices (SSTL) has been conferred National Telecom Award for being the fastest growing data operator in India
  • Oversaw daily activities and supervised a team of Customer Service Representatives who Provided technical support to company’s customers Team size 56 Along with L2/L3 engineer.
  • Solved all major customer problems/queries that subordinates were not able to solve earlier L2/L3..
  • Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
  • Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards.
  • Helped to establish guidelines and standards for change procedures to the team member.
  • Led the process of hiring customer service representatives
  • Won “Golden Award” for instrumental role in driving record-high maintain network 99%uptime accuracy, propelling Network to improve ranking from 2009 to overcome OBIDA +
  • Reduced staff turnover by 15% in 2014, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.
  • Elevated Network Client-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Served on special taskforce charged with turning around under-performing Core area. Trained managers L2/L3 engineers in five struggling Circles and contributed to significant improvements in Client satisfaction.
  • Transformed operation that was posting annual losses to achieve 1500000 in profits within one year. Met or exceeded all CAPEX targets despite increased competition presented by the opening New Data Plan.
  • Introduced training programs that enhanced employee performance and helped build a motivated workforce.
  • MTS India is an Indian subdivision of Russian Mobile TeleSystems Telecommunication Company headquartered in New Delhi, India. It provides wireless voice, broadband Internet, messaging and data services in India. MTS India is a subsidiary of Russian conglomerate Sistema and operates across India with over 16 million customers. They are providing mobile services based on CDMA technology under the brand name MTS India in a 9 circle of India.MTS, the mobile telephony brand of Sistema-Shyam Teleservices (SSTL) has been conferred National Telecom Award for being the fastest growing data operator in India

Sr.Engineer Lead MPBN&PDSN

Ericsson India Pvt Ltd
10.2010 - 01.2014
  • Company Overview: Ericsson believes a better, more sustainable world will take shape when all people are connected. Ericsson has long envisioned the arrival of a Networked Society: one in which connectivity brings people closer together than ever before, where collaboration is part of everyday life, and where every person and every industry is empowered to reach their full potential. Mobility is fueling this change, and with more than 40 percent of the world’s data flowing through networks that we manage, we have a unique opportunity to lead this transformation
  • Analyzing /Preparation the New configuration and execute it after CR approval.
  • Designing of new networks for client. MSC, BSC, MGW connectivity.
  • Installation, Monitoring and maintain Packet core data network of MTS
  • Troubleshooting of ILL/WAN link and Maintenance Coordinates with ISP Provider.
  • Providing intranet VPN solution using Cisco 2621 and IPSec Tunneling.
  • Helped to establish guidelines and standards for change procedures to the team member.
  • Configure VLAN, STP, Switch (Server and Client) and Provide Security.
  • BGP , OSPF&MPLS Protocol design and implementation as per customer requirement.
  • Documenting all network updates and changes.
  • Analyzed network with Whats-up Gold& Cisco LMS
  • Secured remote access network connection using VPN.
  • Trouble shooting network issues MPBN&PDSN.
  • Managing and Handling the 7 Engineers Team MPBN & PDSN
  • Handling day-to-day technical queries & provide technical support to various sites.
  • Making document for any new changes in the network, daily analysis alarm logs and provide the solution.
  • Daily rotate TT Tracker, CR Tracker to customer.
  • Weekly attend MOM with Circle and Regional team member (Customer) and share the progress reports of Network.
  • Managing Mobile Backhaul with L3 and L2 switches
  • Ericsson believes a better, more sustainable world will take shape when all people are connected. Ericsson has long envisioned the arrival of a Networked Society: one in which connectivity brings people closer together than ever before, where collaboration is part of everyday life, and where every person and every industry is empowered to reach their full potential. Mobility is fueling this change, and with more than 40 percent of the world’s data flowing through networks that we manage, we have a unique opportunity to lead this transformation

IP Engineer (MTS / Uninor /Idea/loop Project)

Evolve Technologies services
04.2010 - 10.2010
  • Company Overview: ZTE is a leading global provider of telecommunications equipment and network solutions. Founded in 1985, ZTE Corporation has been listed as an A-share company on the Shenzhen Stock Exchange since 1997. In December 2004, ZTE was successfully listed on the Main Board of The Stock Exchange in Hong Kong, becoming the first Chinese company to hold both A shares and H shares. Currently, ZTE is the telecom equipment provider with the most market capitalization and revenue in China’s A share market.
  • Remote Infrastructure Management
  • Managing the Network devices Cisco Routers & Switches.
  • Service and Asset Management of the Devices.
  • Configured Security policies on the client Network, to avoid unauthorized people to access the network.
  • Ensuring Network devices are compliance with Security standard by keeping the devices up-to- date Security level.
  • Testing, Managing and monitoring the client Network through various Monitoring tool.
  • Network Management Software which should be able to do auto-polling of network devices, real-time graphical views of network topology changes user tracking, fault monitoring, troubleshooting of client networks and traffic management.
  • Given 24/7 support to the client to proactively managing the network.
  • ZTE is a leading global provider of telecommunications equipment and network solutions. Founded in 1985, ZTE Corporation has been listed as an A-share company on the Shenzhen Stock Exchange since 1997. In December 2004, ZTE was successfully listed on the Main Board of The Stock Exchange in Hong Kong, becoming the first Chinese company to hold both A shares and H shares. Currently, ZTE is the telecom equipment provider with the most market capitalization and revenue in China’s A share market.

Network Engineer (SI)

RAH INFOTECH
10.2008 - 04.2010
  • Company Overview: Rah Infotech has been one of the leading networking solutions and system integration company for last five years with focus on providing seamless and secure networking solutions to the client across the country rah has been delivering successful data ,voice and security solutions to its clients.
  • Configuration routing protocol on client requirement.
  • Designing and configuration of the LAN and WAN infrastructure.
  • Monitoring and Managing network resources.
  • Trouble shooting of LAN/WAN.
  • Configuration of the security on switch port (catalyst switch).
  • Configuration ISDN and Frame-relay Switch.
  • Configuration a switch with VLAN and inter-switch VLAN communication.
  • Rah Infotech has been one of the leading networking solutions and system integration company for last five years with focus on providing seamless and secure networking solutions to the client across the country rah has been delivering successful data ,voice and security solutions to its clients.

Voip support Engineer

SWISSFONE INDIA Pvt. Ltd.
01.2007 - 10.2008
  • Company Overview: Swissfone India Ventures Ltd provides IP Telephony and International PSTN Traffic services and having its own Infrastructure and relationship with over 150 carriers in worldwide to deliver quality services. offshore delivery model that helps clients to achieve rapid deployment, world class quality and reduce costs
  • Able to provide first level support to customer.
  • Able to troubleshoot and find out the root-cause of voip/networking problem.
  • Able to work as a team in VoIP project rollout
  • Install and configure Cisco Routers, Switches. audio code, pap2 device, ipphone.
  • Analyze call monitoring, call flow. And solve the problem if customers face the voice related problem like delay, echo, breaking and bad connectivity.
  • Upload the customer rate file in the switch.
  • Escalate the voip related issue to the carrier through trouble ticket.
  • Swissfone India Ventures Ltd provides IP Telephony and International PSTN Traffic services and having its own Infrastructure and relationship with over 150 carriers in worldwide to deliver quality services. offshore delivery model that helps clients to achieve rapid deployment, world class quality and reduce costs

Education

LD Collage
Ahmedabad
06-2002

Skills

  • Budgeting and Timelines
  • Strategy and Governance
  • Project Management
  • Leadership
  • Coaching
  • Mentoring
  • Active Listening
  • Reading Comprehension
  • Problem-Solving
  • Organizational Skills
  • Multi-tasking
  • IT Infrastructure Implementation
  • Team Leadership
  • Influencing
  • Negotiation
  • Target Achievement
  • People Development
  • Operations Management
  • Customer Relationship Management
  • Customer Service Management
  • Complaint Handling
  • Network Operations
  • People Management
  • SLA Improvement
  • Audit
  • Compliance
  • Teambuilding
  • Training
  • Cost Reduction
  • Vendor Management
  • Cost Management
  • Switching
  • Routing
  • Cloud Technologies
  • Security
  • Hardware Management
  • WAN Management
  • Technology Management

Websites

Network Designing Documentation

  • Develop detailed design documentation based on customer requirements.
  • Write Statement of Work, Project Implementation Guides, and Engineering Design documents.
  • Successfully done Pre-Acceptance test & Acceptance test of various network devices.
  • Provided training to teams for all Network/Application security devices.
  • Successfully done CDMA 2000 technology migration from TDM to Ethernet.
  • Successfully done IP network migration into MPLS Network.

Professional Qualifications Certifications

  • Honor’s in computer hardware & networking technology
  • CCNA (CISCO Certificate Network Associate)
  • CCNP (Routing)
  • CCIP (BGP+MPLS)
  • M.C.S.E.
  • LINUX 5.0
  • Python
  • ETCP Certification ID#: ECP18605 (Ericsson)
  • ITIL Certification #: 5172775.20324752
  • PRINCE 2 AGILE#9980044099857276
  • Avaitrix (Multiple cloud computing)
  • Google Cloud (GCP)
  • Amazon Web Service (AWS)
  • ISO 27001:2013(Information Security Management)

Native

Dehradun

Projects

WI-FI Designing/Deployment eHRPD to LTE Ethernet migration of 2G(TDM To Ethernet) CDMA 2000 HSD migration from CISCO PDSN to ZTE ZXUN migration IP to MPLS migration PAN INDIA

Area Of Expertise

  • Customer Service Management
  • Customer Satisfaction Enhancement
  • Cost Reduction Strategies
  • Complaint Handling & Resolution
  • L2, L3, AM Supervision
  • Vendor Management
  • Network Operations & Management
  • SLA Improvement
  • Cost Management
  • Audit & Compliance
  • Strong Leadership
  • Teambuilding & Training

Personal Information

  • Total Experience: 18+ Years
  • Passport Number: Yes
  • Father's Name: Sri Rajender Prasad Namboori
  • Date of Birth: 02/20/80

Timeline

Lead IT Core-Infra

HCL Tech
06.2022 - Current

Operation Manager (AM)

Accenture Solutions Pvt Ltd
05.2016 - 06.2022

Sr.Specialist (Manager) IP/MPLS/DATA/WI-FI/ENTERPRISE

MTS INDIA PVT LTD (SSTL)
01.2014 - 05.2016

Sr.Engineer Lead MPBN&PDSN

Ericsson India Pvt Ltd
10.2010 - 01.2014

IP Engineer (MTS / Uninor /Idea/loop Project)

Evolve Technologies services
04.2010 - 10.2010

Network Engineer (SI)

RAH INFOTECH
10.2008 - 04.2010

Voip support Engineer

SWISSFONE INDIA Pvt. Ltd.
01.2007 - 10.2008

LD Collage

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Amit Prasad Namboori